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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.5
603 Reviews

603 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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January 11, 2020

oil change Oil change was done well, but oil change alarm was not reset. Now we have a constant alarm and we'll have to come back. More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Battle
Jan 18, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are glad you were provided with great customer service and apologize for the inconvenience. We have made our Service Manager aware of the concerns in your review to better improve our process.

January 11, 2020

I travel from Walled Lake to this dealership because I don’t need an appointment for an oil change here. I was disappointed that the oil change guy didn’t replace my old sticker. However, manager Joe is More

by pandscarolan
Recommend Dealer
Yes
Employees Worked With
Joe Nall, Antoine Battle , April Hendryx
Jan 18, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We appreciate you taking the time to comment about your experience. We will use it to improve our process in the future.

September 19, 2019

Great dealership, Great Follow up I had warranty work done on my truck at Dick Scott. The service was done quickly! The problem was fixed 100%. Alison gave me a follow up call asking a More

by Zachary825
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alison Youmans
Sep 23, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear you were provided with such great customer service and such great follow up. We look forward to seeing you on your next visit with us!

September 06, 2019

Service Department Overpriced! I am a long time customer to Dick Scott. Always very pleased with my new car experience there. However, yesterday I took my 2015 Jeep Cherokee to the More

by chrisac1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antoine Battle
Sep 13, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are very sorry you were not happy with your experience at our dealership. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We sincerely apologize for your inconvenience. Our Service Manager has been made aware of the concerns in your review and will be looking into this matter. He can also be reached at 734-451-2110.

August 25, 2019

Great experience using Joe Villeneuve in Service department I used Joe Villeneuve for the first time last week when I needed an oil change and tire rotation. He made my visit quick and easy. He know exactly wha More

by Ritzler24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Villeneuve
Aug 26, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad Joe provided you with such great customer service. We look forward to seeing you on your next visit!

July 17, 2019

Dishonest The service center at this dealership is horrid. The “work” done is pitiful and had to be redone by another shop. Other work that they were hired to More

by Chrysler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nall, Chris Collins, Kaitlyn Wolfe
Jul 24, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry to hear you feel you had a negative experience at our dealership. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We have looked into your concerns and have reached out to try and get more information as we were not made aware of any issues with your service prior to this review. We are sorry to report, at this time, that you are unwilling to give us an opportunity to rectify these concerns. We apologize for any inconvenience you have experienced and would appreciate the opportunity to resolve this matter. Please contact us at 734-451-2110 so that we may help resolve your complaints.

Jul 24, 2019 -

Chrysler responded

Unfortunately the above is wholly untrue. The service center was made aware of the issues multiple times. This dealership was given multiple opportunities to rectify the concerns, and have never “reached out” to me. I cannot, in good conscience for the safety of those who ride in my car, allow Dick Scott to have a 4th chance. This matter is resolved.

June 10, 2019

OPEN LETTER TO DICK SCOTT DODGE OWNERS / MANAGEMENT I DON’T do this very often, but my experiences with some of your new employees during the past couple of weeks were so refreshing and exceptional, tha More

by rickakelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone, Brian Nichols, Chris Collins, Josh Miller
Jun 11, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you Mr. Kelly for your kind review! We appreciate you taking the time to comment about your recent experience in our Service Department. We work hard to provide the best customer service we can. We are happy to hear that your visit was top notch and we were able to take care of all your vehicle's service needs. We look forward to seeing you on your next visit!

May 19, 2019

Get you best DEADLY Shot at Dick Scott Less than 2 weeks ago I was having an issue with my windshield wipers not working. I did the common sense remedies such as trying a new wiper motor an More

by MsLevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Collins
May 21, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Ms. Levy, We sincerely apologize for your negative experience and inconvenience during your visit at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We take all comments and concerns very seriously and have looked into your concerns to be sure that this situation does not happen in the future. Our Service Manager and General Manager are aware of your complaints. We have been working with you to rectify this situation. We are very sorry we have not been able to successfully resolve these issues. If you have any further questions or concerns we can be reached at 734-451-2110.

May 02, 2019

Bad experience every time Every time I go here for what you think is a routine oil change and tire rotation they do something wrong and I mean every time. This last time they c More

by wcoon10428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Bone
May 09, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are very sorry about your experiences at our dealership. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We have brought your complaints to the attention of our Service Manager and General Manager and will be working on steps to correct these issues. We again apologize we were not able to provide you with a satisfactory experience.

April 06, 2019

Many issues! I will never purchase another vehicle from this location! I know I’m a girl and that is no excuse! People don’t return calls when they say they will, More

by SHARIB874
Recommend Dealer
No
Employees Worked With
Other Employees : Service / New = Christine , Eric Roundy, Holly Marks, Jim McCloud, Jason Bone
Apr 15, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are very sorry to hear you were not satisfied with your experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We sincerely apologize for your inconvenience. Our General Manager has been made aware of the complaints in your review and will be looking into this matter. He can also be reached at 734-451-2110.

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