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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.8
607 Reviews

607 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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February 03, 2020

oil chnage ok but not fix my tire Not show detailed evidences that I need to replace the tire. I only have a hole on the middle of the tire and it was only few months old from the new More

by GORDON.XU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : April Hendryx, Sherita Mayes
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We appreciate you taking the time to rate your experience with us!

February 03, 2020

Greatest service department One of the better honest service departments around. All service reps are very helpful especially Jim and April. Would highly recommend for all your s More

by CHRISGAIER1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, April Hendryx
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us. We are glad to hear you were provided with the best experience and customer service!

February 03, 2020

Excellent Service The service providers were very friendly and accommodating. Although it was a long wait I was tended to during this time and asked if I needed anythi More

by dave.arendts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Hendryx
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to work with you and appreciate you rating your experience with us. We look forward to seeing you on your next visit with us!

February 03, 2020

Totally incompetent service advisor and warranty manager brought my charger in at 35009 miles to have steering wheel replaced it took five months to get it when I brought my car in it had 40000 miles they t More

by BMNFK650
Recommend Dealer
No
Employees Worked With
Warranty manager, Tom Corio, April Hendryx
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are sorry to hear you were not completely satisfied with your visit. We take all comments and concerns very seriously. Our service manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

February 03, 2020

oil change / brake service / recall the customer service is ok but repairs cost much higher than mechanic shops. Also, It would be better if they would go through the details of repairs More

by ayfares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
joseph (joe)
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We take all comments and concerns seriously and will use them to improve our process moving forward. Our service manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

February 03, 2020

Excellent service and very satisfied! Thank you, Joseph! Will keep use Dick’s as my next service center for my Jeep! Appreciate and thank again. More

by Phil
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us. We are glad we could provide you with the best experience and customer service!

January 31, 2020

Taken back twice and still not fixed My radio/back up camera screen kept freezing up. I took it in and they "updated" it. I took it home and it continued to freeze up. I took it in again. More

by amyeileengarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
April Hendryx
Feb 01, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are very sorry you were not completely satisfied with your service. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience and lack of communication. We take all comments and concerns seriously and have made our Service Manager aware of your concerns. He can also be reached at 734-451-2110.

January 27, 2020

The Service Team was great. Very courteous and professional. Had a great experience. I will be back for all future service on my vehicle. Thanks More

by doug.zukey
Recommend Dealer
Yes
Employees Worked With
Antoine Battle
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad we could provide you with the best experience and customer service!

January 27, 2020

Quick in and out. Great price! I got a great deal with the 2019 lease. And the service department has handled the oil changes very professionally! Thanks guys! You are the best. More

by dksylvester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wentz
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulation on your new lease and thank you for your kind review! We are glad we could provide you with the best experience and customer service!

January 23, 2020

My service rep Antoine was great fast efficient took my car got it serviced and returned to me all finished with a smile and a thankyou More

by hoengineer0
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antoine Battle , April Hendryx, John Wentz
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad Antoine provided you with the best experience and customer service!

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