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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.5
603 Reviews

603 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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February 03, 2020

oil change / brake service / recall the customer service is ok but repairs cost much higher than mechanic shops. Also, It would be better if they would go through the details of repairs More

by ayfares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
joseph (joe)
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We take all comments and concerns seriously and will use them to improve our process moving forward. Our service manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

February 03, 2020

Excellent service and very satisfied! Thank you, Joseph! Will keep use Dick’s as my next service center for my Jeep! Appreciate and thank again. More

by Phil
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Feb 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us. We are glad we could provide you with the best experience and customer service!

January 31, 2020

Taken back twice and still not fixed My radio/back up camera screen kept freezing up. I took it in and they "updated" it. I took it home and it continued to freeze up. I took it in again. More

by amyeileengarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
April Hendryx
Feb 01, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are very sorry you were not completely satisfied with your service. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience and lack of communication. We take all comments and concerns seriously and have made our Service Manager aware of your concerns. He can also be reached at 734-451-2110.

January 27, 2020

The Service Team was great. Very courteous and professional. Had a great experience. I will be back for all future service on my vehicle. Thanks More

by doug.zukey
Recommend Dealer
Yes
Employees Worked With
Antoine Battle
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad we could provide you with the best experience and customer service!

January 27, 2020

Quick in and out. Great price! I got a great deal with the 2019 lease. And the service department has handled the oil changes very professionally! Thanks guys! You are the best. More

by dksylvester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wentz
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulation on your new lease and thank you for your kind review! We are glad we could provide you with the best experience and customer service!

January 23, 2020

My service rep Antoine was great fast efficient took my car got it serviced and returned to me all finished with a smile and a thankyou More

by hoengineer0
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antoine Battle , April Hendryx, John Wentz
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad Antoine provided you with the best experience and customer service!

January 21, 2020

oil change this dealership was very clean, staff very pleasant and friendly. Easy to make an appointment for service. Will take my car back to Dick Scott Chrysle More

by bluetopaz420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Hendryx
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us. We are glad we could provide you with the best experience and customer service!

January 20, 2020

I received good service from Jim and was in and out of the dealership as told, which was 45 minutes to an hour. The guests lobby could improve. More

by Abccook
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We appreciate you taking the time to rate your experience with us, and are glad to hear Jim provided you with such great customer service. We look forward to seeing you on your next visit.

January 20, 2020

Misleading. Oil change quote and what I paid where $20 different. Was told “shop fees” where why. Looking for a new place for maintenance needs. More

by lwhitney68@gmail.com
Recommend Dealer
No
Employees Worked With
Jim McCloud
Jan 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are sorry to hear you were not completely satisfied with your visit. We take all comments and concerns very seriously. Our service manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

January 13, 2020

Hi, I just purchased a used Jeep Wrangler and I think I am getting this survey in error. Can someone contact me an let me know what service was recently provided? Brent Mikulski 313 770 3028 Brent_mikul More

by brent_mikulski
Recommend Dealer
Yes
Employees Worked With
Not known
Jan 18, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your recent visit to our Service Department. We appreciate you taking time to rate your experience with our dealership!

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