Dick Scott Chrysler Dodge Jeep Ram - Service Center

No communication We took our 6 month old van in for service on 12/19/19. We were first told that it had bad wheel bearings and they were on backorder and they would le We took our 6 month old van in for service on 12/19/19. We were first told that it had bad wheel bearings and they were on backorder and they would let me know when they come in. A week later they call and say nothing is wrong with the bearings and its the transmission. They said they had to get the ok from Chrysler and let me know. Weeks go by and I hear nothing, I call and leave messages and still hear nothing, email my sales person and I finally get a call only to say still waiting. No call for another week or better so I call again and no call back. Someone finally calls on 2/6/20 says our van will be ready next week. Two weeks later 2/20/20 I leave another message that I have not heard anything and again no call back. On 2/26/20 I get a call saying the van is done. After having our van for over two months we pick it up and the engine light is on! Are you kidding me?? We just kept going and didn't take it back in. Bad service, bad communication. Very disappointed and this is our third van we have bought from this dealer. More

I arrived for my appointment. I was told they may need my vehicle all day. I was offered a rental car if needed. I was pleasantly surprised when my car's repairs were completed by 3pm that day. my vehicle all day. I was offered a rental car if needed. I was pleasantly surprised when my car's repairs were completed by 3pm that day. More

Collison and repair service was handle very professional with concerns addressed both with the body repair and warranty condition that has been a continual concern for the vehicle. Thank You for addressin with concerns addressed both with the body repair and warranty condition that has been a continual concern for the vehicle. Thank You for addressing the concerns. More

My appointment was honored and the service was less than an hour. Very pleased with my time there. Everything was taken care of promptly and efficiently. an hour. Very pleased with my time there. Everything was taken care of promptly and efficiently. More

Very good location to me, with the appointment I wait about 1.5 hour to get all my maintenance job done. Good experience to me. about 1.5 hour to get all my maintenance job done. Good experience to me. More

Service center has gone down hill Wait time and quality of work has notably decreased. Everyone at the desk, Jim McCloud especially is helpful and quick to get the intake completed but Wait time and quality of work has notably decreased. Everyone at the desk, Jim McCloud especially is helpful and quick to get the intake completed but the work being completed in the garage is junk. More

This dealership is very good.. I’ve been a customer for over 20 years. Jason Scott always goes out of his makes sure my needs over 20 years. Jason Scott always goes out of his makes sure my needs More

Partially done I took my Pacifica in for several things. The GPS was fixed but the back up sensors were not. Since it took them a week to get the part for the GPS I took my Pacifica in for several things. The GPS was fixed but the back up sensors were not. Since it took them a week to get the part for the GPS I do not want to take it back just now. It took them 24 hours before they even looked at it. I understand this is not the service departments fault alone. Chrysler’s policies hinder much of the repairs. I tried to switch the satellite radio’s subscription over to mine but could not because when Chrysler refurbished the unit they did not cancel the old one. I called 2 weeks ago to have them correct it but still haven’t. Did I mention that this is the second time this unit has had to be replaced? They did get me a rental More

Just came in for my synthetic oil change, met Joe Nall for the first time, he was GREAT. Also, I've known Mitchell Slay for some time, he changed my oil...he has always been absolutely terrific...thanks for the first time, he was GREAT. Also, I've known Mitchell Slay for some time, he changed my oil...he has always been absolutely terrific...thanks More

Great service. The vehicle was root-caused and repaired in a timely manner. The free shuttle service is a plus when the vehicle needs to be dropped off and you need The vehicle was root-caused and repaired in a timely manner. The free shuttle service is a plus when the vehicle needs to be dropped off and you need to get to work/home. More