Dick Scott Chrysler Dodge Jeep Ram - Service Center

Partially done I took my Pacifica in for several things. The GPS was fixed but the back up sensors were not. Since it took them a week to get the part for the GPS I took my Pacifica in for several things. The GPS was fixed but the back up sensors were not. Since it took them a week to get the part for the GPS I do not want to take it back just now. It took them 24 hours before they even looked at it. I understand this is not the service departments fault alone. Chrysler’s policies hinder much of the repairs. I tried to switch the satellite radio’s subscription over to mine but could not because when Chrysler refurbished the unit they did not cancel the old one. I called 2 weeks ago to have them correct it but still haven’t. Did I mention that this is the second time this unit has had to be replaced? They did get me a rental More

Excellent service and very satisfied! Thank you, Joseph! Will keep use Dick’s as my next service center for my Jeep! Appreciate and thank again. Will keep use Dick’s as my next service center for my Jeep! Appreciate and thank again. More

Totally incompetent service advisor and warranty manager brought my charger in at 35009 miles to have steering wheel replaced it took five months to get it when I brought my car in it had 40000 miles they t brought my charger in at 35009 miles to have steering wheel replaced it took five months to get it when I brought my car in it had 40000 miles they tried telling me it wasn’t covered under warranty when I complained they said they would honor it as goodwill when I went to pick up my vehicle they tried charging me 432 dollars also I had to take it in twice to get it fixed the first time I took it in they couldn’t fix it the second time I took it in first thing in the morning with an appointment and at 200 pm when I called them they said they couldn’t fix it today I went to pick it up then they they told me they would fix it after I said I would complain to the owner. I have bought many vehicles from the dealership and I have had many horrible experiences with the service department I’m taking my business to Fox HillsJeep. More

oil change / brake service / recall the customer service is ok but repairs cost much higher than mechanic shops. Also, It would be better if they would go through the details of repairs the customer service is ok but repairs cost much higher than mechanic shops. Also, It would be better if they would go through the details of repairs to the customer so he or she know why it costs that much, instead of just giving the estimate price. I ended up doing only the oil change and recall. More

Just came in for my synthetic oil change, met Joe Nall for the first time, he was GREAT. Also, I've known Mitchell Slay for some time, he changed my oil...he has always been absolutely terrific...thanks for the first time, he was GREAT. Also, I've known Mitchell Slay for some time, he changed my oil...he has always been absolutely terrific...thanks More

Great service. The vehicle was root-caused and repaired in a timely manner. The free shuttle service is a plus when the vehicle needs to be dropped off and you need The vehicle was root-caused and repaired in a timely manner. The free shuttle service is a plus when the vehicle needs to be dropped off and you need to get to work/home. More

oil chnage ok but not fix my tire Not show detailed evidences that I need to replace the tire. I only have a hole on the middle of the tire and it was only few months old from the new Not show detailed evidences that I need to replace the tire. I only have a hole on the middle of the tire and it was only few months old from the new truck I brought from your dealer. No loan car available to take care my issue. I have to make other trip for service. More

Greatest service department One of the better honest service departments around. All service reps are very helpful especially Jim and April. Would highly recommend for all your s One of the better honest service departments around. All service reps are very helpful especially Jim and April. Would highly recommend for all your service needs. More

Excellent Service The service providers were very friendly and accommodating. Although it was a long wait I was tended to during this time and asked if I needed anythi The service providers were very friendly and accommodating. Although it was a long wait I was tended to during this time and asked if I needed anything. More

Taken back twice and still not fixed My radio/back up camera screen kept freezing up. I took it in and they "updated" it. I took it home and it continued to freeze up. I took it in again. My radio/back up camera screen kept freezing up. I took it in and they "updated" it. I took it home and it continued to freeze up. I took it in again. They "upadated" it again and said they ran the wrong update the first time. I took it home and the problem is worse- it freezes more often and now the whole screen goes blue. They claim they have ordered me a new radio but they say they "have NO IDEA when the new radio will arrive." The first time I took it in, I was told to make an early appointment to be sure it would be done on the same day. I took it in at 9:15 am- I did not hear back from any employee all day. I called at 7:00 pm and was told it hadn't even been looked at and I would not be getting my car back that day. Had I not called them, I'm not sure if I would have found this important information out. More