Dick Scott Chrysler Dodge Jeep Ram - Service Center

Very good location to me, with the appointment I wait about 1.5 hour to get all my maintenance job done. Good experience to me. about 1.5 hour to get all my maintenance job done. Good experience to me. More

Service center has gone down hill Wait time and quality of work has notably decreased. Everyone at the desk, Jim McCloud especially is helpful and quick to get the intake completed but Wait time and quality of work has notably decreased. Everyone at the desk, Jim McCloud especially is helpful and quick to get the intake completed but the work being completed in the garage is junk. More

This dealership is very good.. I’ve been a customer for over 20 years. Jason Scott always goes out of his makes sure my needs over 20 years. Jason Scott always goes out of his makes sure my needs More

Partially done I took my Pacifica in for several things. The GPS was fixed but the back up sensors were not. Since it took them a week to get the part for the GPS I took my Pacifica in for several things. The GPS was fixed but the back up sensors were not. Since it took them a week to get the part for the GPS I do not want to take it back just now. It took them 24 hours before they even looked at it. I understand this is not the service departments fault alone. Chrysler’s policies hinder much of the repairs. I tried to switch the satellite radio’s subscription over to mine but could not because when Chrysler refurbished the unit they did not cancel the old one. I called 2 weeks ago to have them correct it but still haven’t. Did I mention that this is the second time this unit has had to be replaced? They did get me a rental More

Totally incompetent service advisor and warranty manager brought my charger in at 35009 miles to have steering wheel replaced it took five months to get it when I brought my car in it had 40000 miles they t brought my charger in at 35009 miles to have steering wheel replaced it took five months to get it when I brought my car in it had 40000 miles they tried telling me it wasn’t covered under warranty when I complained they said they would honor it as goodwill when I went to pick up my vehicle they tried charging me 432 dollars also I had to take it in twice to get it fixed the first time I took it in they couldn’t fix it the second time I took it in first thing in the morning with an appointment and at 200 pm when I called them they said they couldn’t fix it today I went to pick it up then they they told me they would fix it after I said I would complain to the owner. I have bought many vehicles from the dealership and I have had many horrible experiences with the service department I’m taking my business to Fox HillsJeep. More

Just came in for my synthetic oil change, met Joe Nall for the first time, he was GREAT. Also, I've known Mitchell Slay for some time, he changed my oil...he has always been absolutely terrific...thanks for the first time, he was GREAT. Also, I've known Mitchell Slay for some time, he changed my oil...he has always been absolutely terrific...thanks More

Great service. The vehicle was root-caused and repaired in a timely manner. The free shuttle service is a plus when the vehicle needs to be dropped off and you need The vehicle was root-caused and repaired in a timely manner. The free shuttle service is a plus when the vehicle needs to be dropped off and you need to get to work/home. More

oil chnage ok but not fix my tire Not show detailed evidences that I need to replace the tire. I only have a hole on the middle of the tire and it was only few months old from the new Not show detailed evidences that I need to replace the tire. I only have a hole on the middle of the tire and it was only few months old from the new truck I brought from your dealer. No loan car available to take care my issue. I have to make other trip for service. More

Greatest service department One of the better honest service departments around. All service reps are very helpful especially Jim and April. Would highly recommend for all your s One of the better honest service departments around. All service reps are very helpful especially Jim and April. Would highly recommend for all your service needs. More

Excellent Service The service providers were very friendly and accommodating. Although it was a long wait I was tended to during this time and asked if I needed anythi The service providers were very friendly and accommodating. Although it was a long wait I was tended to during this time and asked if I needed anything. More