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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.5
603 Reviews

603 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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March 16, 2020

Although service isn’t a place we like to go the staff at Dick Scott are all top shelf in their way of talking to customers, they explain everything and make the process so easy More

by HARRYDAUB66
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Mar 16, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review. We are glad to hear we were able to make your service visit as easy as possible. We look forward to seeing you on your next visit with us!

March 16, 2020

Dick Scott Dodge is a great dealership, there customer service is top notch A+. I recommend everyone to buy from them, they honor warranties and take great care of there customers. There service center is More

by Jerry Mckay Jr.
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Scott ?????, Ricky Perez, Joe Nall
Mar 17, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us. We are glad we could provide you with the best experience and customer service!

March 16, 2020

Went in for a check engine light twice. Was brushed off the first time. Second time they took the vehicle and updated some software, but now, four days later, the check engine light has come back on. I’ve More

by Sidney
Recommend Dealer
No
Employees Worked With
John Wentz, Joe Durfee
Mar 17, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your inconvenience. We do our best to fix repair issues on the first visit. Sometimes vehicle issues cannot always be diagnosed fully in one visit and in some instances issues can be more complex and an initial repair can appear to fix an issue only to have something similar come up needing to be repair more extensively. We again apologize that your vehicle needs to be brought back in for another assessment and repair. We respect your time and will do our best to get your vehicle repaired and back out on the road as quickly as possible.

March 13, 2020

Service was good. My vehicle was in for a recall issue and was completed in 3 hours. No issues with the repair. I will come back for any other issues. More

by djdwmu
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Mar 16, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your reivew. We appreciate you taking the time to rate your experience with us!

March 08, 2020

Horrible Made an appointment to drop my truck off. 2 days later it wasn't even touched and couldn't even tell me if work would be covered under warranty so I c More

by boyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Wentz
Mar 16, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are very sorry to hear you were not completely satisfied with your visit. We take all comments and concerns very seriously. Our service manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

March 03, 2020

Misfire I have brought my 3 caravans to your dealership for over 20 years for service, Harley knew me well. I miss Harley, I am happy for him, but I wish he More

by Jack Benny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
Mar 16, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your negative experience. At Dick Scott Chrysler Dodge Jeep Ram, our goal is complete satisfaction and exceptional service to all customers. We are disappointed you were not provided with the superior customer service our dealership strives to show our customers. We take all comments and concerns seriously and have made our General Manager aware of your concerns. He can also be reached at 734-451-2110.

March 02, 2020

No communication We took our 6 month old van in for service on 12/19/19. We were first told that it had bad wheel bearings and they were on backorder and they would le More

by dball4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Nall, John Wentz
Mar 14, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We sincerely apologize for your inconvenience. We take all comments and concerns seriously and will use them to improve our process moving forward. Our Service Manager has been made aware of the concerns in your review in an effort to help. He can also be reached at 734-451-2110.

February 28, 2020

I arrived for my appointment. I was told they may need my vehicle all day. I was offered a rental car if needed. I was pleasantly surprised when my car's repairs were completed by 3pm that day. More

by mshopp3
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Mar 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad we could provide you with the best experience and customer service!

February 27, 2020

Collison and repair service was handle very professional with concerns addressed both with the body repair and warranty condition that has been a continual concern for the vehicle. Thank You for addressin More

by ron.lohman
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Lado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Mabery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wentz
Mar 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us!

February 24, 2020

My appointment was honored and the service was less than an hour. Very pleased with my time there. Everything was taken care of promptly and efficiently. More

by shadow7576
Recommend Dealer
Yes
Employees Worked With
April Hendryx
Feb 26, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with a great experience and customer service and appreciate you taking the time to comment on your experience with us!

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