Dick Scott Chrysler Dodge Jeep Ram - Service Center

Went in for a check engine light twice. Was brushed off the first time. Second time they took the vehicle and updated some software, but now, four days later, the check engine light has come back on. I’ve the first time. Second time they took the vehicle and updated some software, but now, four days later, the check engine light has come back on. I’ve set up an appointment to drop the vehicle back off to have it looked at. Again. More

Service was good. My vehicle was in for a recall issue and was completed in 3 hours. No issues with the repair. I will come back for any other issues. and was completed in 3 hours. No issues with the repair. I will come back for any other issues. More

Horrible Made an appointment to drop my truck off. 2 days later it wasn't even touched and couldn't even tell me if work would be covered under warranty so I c Made an appointment to drop my truck off. 2 days later it wasn't even touched and couldn't even tell me if work would be covered under warranty so I could at least get a rental. Picked up truck and taking somewhere that knows what they are doing and an appointment actually means something. More

Misfire I have brought my 3 caravans to your dealership for over 20 years for service, Harley knew me well. I miss Harley, I am happy for him, but I wish he I have brought my 3 caravans to your dealership for over 20 years for service, Harley knew me well. I miss Harley, I am happy for him, but I wish he didn't have to retire! I purchased my current caravan from your dealership, new, in 2015. At the end of September 2019, I brought my car in for check ENGINE light and to have oil changed. They changed the oil, replaced spark plugs and gave it a tune up. The check engine light came back on within 2 days; so I took it back in October and had a laundry list of things done (gasket things, etc.). Well surprise, the light is back on in February 2020! Got a 2nd opinion, which told me to return it to the DEALER! Which brings me to Monday, March 2nd, they checked my vehicle in around 11 am - I called Jim today around 9 am, March 3rd, and he said I probably wouldn't have my vehicle back today either! I am still waiting for it to be evaluated today _ MARCH 3rd at 2:38 pm! Things were much better when HARLEY was there, it is a shame he retired. Very Unhappy! More

No communication We took our 6 month old van in for service on 12/19/19. We were first told that it had bad wheel bearings and they were on backorder and they would le We took our 6 month old van in for service on 12/19/19. We were first told that it had bad wheel bearings and they were on backorder and they would let me know when they come in. A week later they call and say nothing is wrong with the bearings and its the transmission. They said they had to get the ok from Chrysler and let me know. Weeks go by and I hear nothing, I call and leave messages and still hear nothing, email my sales person and I finally get a call only to say still waiting. No call for another week or better so I call again and no call back. Someone finally calls on 2/6/20 says our van will be ready next week. Two weeks later 2/20/20 I leave another message that I have not heard anything and again no call back. On 2/26/20 I get a call saying the van is done. After having our van for over two months we pick it up and the engine light is on! Are you kidding me?? We just kept going and didn't take it back in. Bad service, bad communication. Very disappointed and this is our third van we have bought from this dealer. More

I arrived for my appointment. I was told they may need my vehicle all day. I was offered a rental car if needed. I was pleasantly surprised when my car's repairs were completed by 3pm that day. my vehicle all day. I was offered a rental car if needed. I was pleasantly surprised when my car's repairs were completed by 3pm that day. More

Collison and repair service was handle very professional with concerns addressed both with the body repair and warranty condition that has been a continual concern for the vehicle. Thank You for addressin with concerns addressed both with the body repair and warranty condition that has been a continual concern for the vehicle. Thank You for addressing the concerns. More

My appointment was honored and the service was less than an hour. Very pleased with my time there. Everything was taken care of promptly and efficiently. an hour. Very pleased with my time there. Everything was taken care of promptly and efficiently. More

Very good location to me, with the appointment I wait about 1.5 hour to get all my maintenance job done. Good experience to me. about 1.5 hour to get all my maintenance job done. Good experience to me. More

Service center has gone down hill Wait time and quality of work has notably decreased. Everyone at the desk, Jim McCloud especially is helpful and quick to get the intake completed but Wait time and quality of work has notably decreased. Everyone at the desk, Jim McCloud especially is helpful and quick to get the intake completed but the work being completed in the garage is junk. More