Dick Scott Chrysler Dodge Jeep Ram
Plymouth, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Marcus Turner was extremely thorough and he kept me informed on what was happening with my financing. All in all I had a great experience. informed on what was happening with my financing. All in all I had a great experience. More
I regret to inform you of the deeply unsatisfactory experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed a experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed and frustrated, prompting me to share this review to caution others against entrusting their vehicles to this establishment. The service manager could have put this situation to rest easily instead he chose to be rude, condescending, and narcissistic! There is no reasoning with Iliar My ordeal began when I brought my Jeep Grand Cherokee in for service on 3/6/2024 for a simple oil change which led the dealership to recommend other services to maintain the life of the vehicle which I agreed to which led the SUV to begin to overheat! To make matters worse, upon receiving my vehicle back after the supposed repairs, it became apparent that the problems persisted, if not worsened. Not only did the initial issues remain unresolved, but new complications arose, indicating a blatant lack of attention to detail and expertise on the part of the technicians. Furthermore, the overall customer service experience was abysmal. I was met with indifference and rudeness from the staff, who displayed a shocking lack of empathy towards my situation. Instead of offering genuine solutions or attempting to rectify their mistakes, they were dismissive and unapologetic, leaving me feeling utterly disregarded as a customer. Overall, I've had a very unpleasant experience dealing with Dick Scott service repair center. In conclusion, I cannot in good conscience recommend this service repair center to anyone seeking reliable and competent automotive service. Their incompetence, lack of professionalism, and disregard for customer satisfaction make them unworthy of trust and patronage. I urge prospective customers to explore alternative options for their vehicle servicing needs to avoid the frustration and disappointment I experienced. More
Friendly staff. I got a good deal on my truck and I think they were fair and honest the whole time I got a good deal on my truck and I think they were fair and honest the whole time More
Domic Tucci and Bill Stample addressed all my concerns and got me in my new Certified Pre-Owned Jeep. and got me in my new Certified Pre-Owned Jeep. More
Chris is very patient and caring of his customers He is phenomenal at getting the best deal for my family and Dominic was heaven sent. phenomenal at getting the best deal for my family and Dominic was heaven sent. More
Larry is fantastic to work with. I highly recommend him and Dick Scott for your future car needs. I highly recommend him and Dick Scott for your future car needs. More
I am very happy with Larry and the dealership they always go out of their way go out of their way More
I had a wonderfully fun and efficient experience today working with Chris! He was kind, helpful, and honest. I will definitely be sending others his way! Thanks to everyone on this fantastic team :) working with Chris! He was kind, helpful, and honest. I will definitely be sending others his way! Thanks to everyone on this fantastic team :) More