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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,319 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,319 reviews

July 13, 2022

Process was pretty simple, I came in knowing exactly what I wanted. Would have preferred better negotiation on the price. Actual release of the vehicle was subpar. Tank was half full, gooey residue on the fr More

by dlee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stamper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Your customer service team @ Dick Scott

Jul 18, 2022 -

dlee responded

Hello, Thanks for following up. The overall transaction for the vehicle was satisfactory. Feels like the brakes pads may be pretty worn. There is an odd feel when I make left turns, not very smooth. Other than that, the salesman ordered parts for the damages to the rear bumper, and the front left quarter panel will be fixed as well, I appreciate that.

July 11, 2022

Jerry was very helpful and prompt when it came to getting this deal done. Most of this transaction was done remotely. The financing deal was ready for me before I even arrived. Once I looked the vehicle ove More

by nickwhite118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic Tucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Walter
Jul 11, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Nick, It's fantastic to hear that Jerry provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Dick Scott Chrysler Dodge Jeep Ram! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 11, 2022

I was really disappointed the cost of my car went up $200 per month from the time I ordered to when I received the car. The dealership was uncaring of this and not very customer focused. Overall, this wi More

by jeff.heyde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwone Bedford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide this feedback about your recent experience. We understand your frustration and assure you we have escalated this matter to Stellantis and will continue to do what we can to try and fix this issue. We hope to have the opportunity in the future to assist you with your vehicle needs!

July 05, 2022

Bill was a legend and I felt like he was really looking out for me. More

by lauren.allport
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stamper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Lauren, Thank you for sharing your experience with us! We're happy to hear it went well working with Bill. We hope you enjoy your new vehicle. We truly appreciate your feedback! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 24, 2022

I am always extremely satisfied when interacting with the sales and service departments at Dick Scott Chrysler Dodge Jeep Ram. I especially appreciate my dealings with Larry Welsh. I feel that I am treated More

by patrice.barrie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for choosing Dick Scott Chrysler Dodge Jeep Ram, Patrice, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 21, 2022

Sherita was amazing! She made the entire process seamless and clear. We didn’t have to spend all day in the dealership Which is always a plus More

by TARALOU2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sherita Mayes
Jun 22, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dick Scott Chrysler Dodge Jeep Ram. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 21, 2022

So thankful to have purchased my third vehicle with Dick Scott! Great job tram. Thankful for Jerry Walter as well! More

by bettintwins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Walter
Jun 22, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Dick Scott Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 18, 2022

The folks at Dick Scott were great! Got me in on a weekend and took my trade and got me out with a new car in no time. They worked with me on my trade value and let me take the new car More

by whitewalter79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm sorry I forgot the managers name in the used sales dept who worked behind the scenes to get my financing. , Rich Blasky, Jerry Walter
Jun 20, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 16, 2022

Jerry Walter was very professional and personable at the same time, enjoyed him and his expertise in the short time of meeting him. Gave me the info I needed and kept me posted on things all the way up to s More

by cedricmcbride2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Walter, Renee Adams
Jun 20, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Cedric, and we thank you for choosing Dick Scott Chrysler Dodge Jeep Ram! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 07, 2022

Jerry gave us great advice throughout the entire purchase process and beyond. He was patient with all our questions and gave us the time we needed. We couldn't be happier with this purchase. Thank you so muc More

by SG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Walter
Jun 07, 2022 -

Dick Scott Chrysler Dodge Jeep Ram responded

Here at Dick Scott Chrysler Dodge Jeep Ram, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

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