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Dick Scott Chrysler Dodge Jeep Ram
Plymouth, MI
2,317 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,317 reviews
April 03, 2011
I was car shopping on a tight schedule. I had one day to do everything I needed to do. They were very helpful and Dan sped us through the process. I got my new van, right price, and that day. Everyone do do everything I needed to do. They were very helpful and Dan sped us through the process. I got my new van, right price, and that day. Everyone down to the finance manager was polite, and helpful. More
by kolynn24
Employees Worked With
Dan Hamblin, Dan Hamblin
March 24, 2011
I had been looking for a vehicle for my teenage daughter. I found what I was looking for at Dick Scott. Even though it was an "off brand" - a Ford - the sales person I worked with was friendly and knowledga I found what I was looking for at Dick Scott. Even though it was an "off brand" - a Ford - the sales person I worked with was friendly and knowledgable. When I came to complete the transactiona and take possession of the vehicle, they had discovered on the way to fill the gas tank that the "Check Engine" light came on. They attempted to fix the problem, but were unsuccessful. They had one of their staff drive me home. They next day, they took the vehicle to a Ford dealership. I returned that day, the vehicle fixed and ready to go home. The transaction went smoothly, my salesperson (Amber Quintal) was wonderful and so were all the staff at Dick Scott. I would definately recommend this dealership. More
by jdudley1089
Employees Worked With
Amber Quintal
March 23, 2011
I don't buy vehicles very often. The last two were an Intrepid and a Ram 1500 bought in 2002. The Ram was purchased with the help of Jim Scales when he was with Joe Ricci Dodge. I kept Jim's phone number Intrepid and a Ram 1500 bought in 2002. The Ram was purchased with the help of Jim Scales when he was with Joe Ricci Dodge. I kept Jim's phone number all these years because I was so impressed with his direct and honest approach to the the sale; no come-ons, gimmicks or switches. Since 2002 my son has also bought two more new cars from Jim. When the time for a new Charger came it was just a matter of tracking Jim down. Keep in mind the I live in Monroe which has a Dodge dealer of it's own and I'm also close to Toledo. I'd still prefer to drive 40 miles to deal with the right guy. Thanks Jim! The only drawback to this sale was the closing process. First, I hate hand-offs. Jim has handled all the paperwork for us in the past so I know he is perfectly capable. I'm sure the closing process is dealer designed to improve "efficiency"; I just find it irksome. Further, the closing was obviously focused on upselling a warranty program. In and of itself, that is not so bad, but the product was presented almost with the expectation that I would want it unquestionably, without properly comparing the factory warranty commmercial programs and without readily sharing cost details. I had to do considerable probing and prompting to get information that should be an automatic. In the end I bought additional coverage which added more than $2000 to the sale price, but I'm not convinced that was a good idea and I still have a distaste for the way this was handled. Overall, I am pleased with my new car and will return to Dick Scott Dodge and Jim Scales when it comes time to buy a new Ram truck. More
by Robert Vogt
Employees Worked With
Jim Scales
March 23, 2011
The buying experience was made easy by the dealership employees. Our salesman even pointed out a flaw in our vehicle. So, we weren't able to bring the vehicle home that day. However, they did deliver employees. Our salesman even pointed out a flaw in our vehicle. So, we weren't able to bring the vehicle home that day. However, they did deliver it to us the next day. The reason I didn't give a great price rating is that we brought in a Sunday paper with a sale price. We were told that the incentive that brought that price to what it was had expired on Saturday. They did work with us, though, and eventually gave us the extra incentive that had expired. More
by indylou
Employees Worked With
Dave Hamel
March 22, 2011
I explained what vehicle I wanted and what I needed from the sales staff. They took the time to listen to me, took me seriously, did not try to pressure me in to something I didn't want, and beat the best the sales staff. They took the time to listen to me, took me seriously, did not try to pressure me in to something I didn't want, and beat the best deal I had found by $500. Everyone was super friendly, and I was always offered water, or coffee. Any time I had to wait, people stopped in to check on me and see if I needed anything. My vehicle was ready on time, all cleaned up, and looked great. Overall it was a very positive experience. More
by hartzfeld
Employees Worked With
Antwone Bedford
March 22, 2011
i already take a mail from you, where you were asking me to trade my car chrysler pacifica with a new one, jeep or dodge and my outpoket payment is going to be the same, but when i comes there and did a app to trade my car chrysler pacifica with a new one, jeep or dodge and my outpoket payment is going to be the same, but when i comes there and did a appresal to estimate my car's price it was very rediculose even my car is in great shape and condition, and my outpoket payment was twice more then i already have it, So i want to say that your advertisement have to be consistent with what really gone happen. More
by krenar_04.1181
Employees Worked With
Harvard Drug Group, inc.
March 21, 2011
Very nice people to deal with. They seemed truly interested in helping me to get my vehicle fixed. I had been dealing with a problem before and was told to bring it in if it happened again. I was interested in helping me to get my vehicle fixed. I had been dealing with a problem before and was told to bring it in if it happened again. I was given great respect and treated fairly when I did bring it back. More
by dchrenko
Employees Worked With
2
March 07, 2011
The staff their are very friendly and easy to work with. Only problem.. I wish they had later service department hours on Saturday. Would have liked to leave with my vehicle saturday but due to them closin Only problem.. I wish they had later service department hours on Saturday. Would have liked to leave with my vehicle saturday but due to them closing at 3, I had to wait until Monday to pick up. More
by linaescobar
Employees Worked With
Lindsey Burns
February 24, 2011
Very nice to work with, did everything they said. Sales person was easy to work with and did not pressure. The business manager could use a little work. He needled me because I paid for the car in cash. He person was easy to work with and did not pressure. The business manager could use a little work. He needled me because I paid for the car in cash. He press the service plan a little hard. I would buy again. More
by bmowers
Employees Worked With
Lindsey Burns
February 15, 2011
Jason and Jaqueline worked magic and were able to meet my request and get me in the car I wanted and the payment I needed. I have nothing but great things to say about this dealership and have recommended t request and get me in the car I wanted and the payment I needed. I have nothing but great things to say about this dealership and have recommended them to friends. Will be another return customer in the future. This was the fourth vehicle my husband and I purchased through Dick Scott and I have always been very pleased with the sales and friendiness of this dealership. Thank you Sincerly a very satisfied customer. More
by jmhoz
