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Dick Scott Chrysler Dodge Jeep Ram
Plymouth, MI
2,317 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,317 reviews
April 28, 2011
1000 times better than my last experience purchasing. From the time I emailed about ordering a car I was told the truth. I never felt like I was being cheated or taken advantage of. Once the car was orde From the time I emailed about ordering a car I was told the truth. I never felt like I was being cheated or taken advantage of. Once the car was ordered I was told it would be delivered in 8 to 10 weeks. It was. Every week Jim Scott emailed me an update which I appreciated. Easy to deal with Met my needs No pressure F&I Manager was great More
by stemarshall
Employees Worked With
Jim Scales
April 27, 2011
The dealership and sales staff are professional and intelligent. The dealership itself is clean and has numerous different vehicles to choose from. I couldnt think of a negative thing to say. I woul intelligent. The dealership itself is clean and has numerous different vehicles to choose from. I couldnt think of a negative thing to say. I would advise anyone and everyone looking for a new or used car to check out Dick Scott. More
by kberger
Employees Worked With
Dave Hammil
April 21, 2011
Buying or leasing a new vehicle should be a good experience. Sadly enough, it often times is anything but that. I appreciate coming into a dealership and being treated in a supportive manner rathe experience. Sadly enough, it often times is anything but that. I appreciate coming into a dealership and being treated in a supportive manner rather than being subjected to a hard sell approach. Larry Welsh is a pro. Needless to say, he needs to sell the product to make a living. However, his approach was a no nonsense and helpful experience. The mayor of Plymouth, Dan Dwyer said Larry is the best and I will in turn be sending people to Dick Scott to see Mr. Welsh More
by Ed Hingelberg
April 20, 2011
We were very impressed with Dan. His knowledge of the We were very impressed with Dan. His knowledge of the vehicle from every aspect of it was wonderful. He did a great job with his 'pitch' which really We were very impressed with Dan. His knowledge of the vehicle from every aspect of it was wonderful. He did a great job with his 'pitch' which really wasn't a pitch at all. Very easy to work with, and talk to. We knew pretty much we were looking for when we came in and he did an excellent job finding our goal. It has only been 2 days, but we are very pleased with our vehicle so far. He made it easy. I also love the fact that our elementary school's pta will recieve $100 from Dick Scott, since we made a purchase. Outstanding perk! More
by karenirwon
Employees Worked With
Dan Hamblin, Dan Hamblin
April 15, 2011
With 18,504 miles on 2008 Grand Caravan, I brought it in for a grinding noise. I used the night drop off because at 5:50 p.m. the service doors were locked. The following day the service tech informed me for a grinding noise. I used the night drop off because at 5:50 p.m. the service doors were locked. The following day the service tech informed me the vehicle needed both front and rear brakes. He stated Chrysler acknowledged problem with fronts wearing prematurely and I had to pay $100. Rears would be $460. I declined this rediculous amount but still had to pay the inspection fee. I replaced the rears myself with aftermarket parts ($85.00). THEY HAVE TO GET MORE THAN 18,000 MILES AND HAVE A LIFETIME WARRANTY!!!! I have owned dozens of cars and have NEVER gotten so few miles on a set of brakes. especially the rears. The tech pretty much said that would be the case (ie brakes every 18-20,000 miles) without apology. I cannot imagine any circumstance that will cause me to purchase another chrysler product and intend to inform anyone who will listen of this absurdity. More
by tguido
Employees Worked With
unknown
April 09, 2011
The work they did made the van as good as new. They went the extra mile to do it right. They completed the job when they said they would. They cleaned up the van and even put shiny stuff on the tires to m the extra mile to do it right. They completed the job when they said they would. They cleaned up the van and even put shiny stuff on the tires to make them look new. Pam and Rich are very friendly people and were also very accommodating. More
by BobD20615
Employees Worked With
Pam and Rich
April 07, 2011
I went to look at the 2008 Dakota on Monday evening. Lindsey was very nice and allowed the vehicle to be put up on a lift so I could inspect the underside in detail. It checked out well except for a le Lindsey was very nice and allowed the vehicle to be put up on a lift so I could inspect the underside in detail. It checked out well except for a leak in the transmission cooling line where it went into the radiator (later fixed). I then took it on a test drive where I found an issue with the transmission hesitating when downshifting at 45 MPH, rattle coming from the front brakes on the driver's side and the starter making an odd noise upon starting. All of these items were supposedly looked at and corrected. However, I was told that the starter issue was "just the way it was on that vehicle", the transmission shift issue was adjusted electronically and the noise coming from the brakes was in the "fascia", not the brakes. My second test drive last night showed the starter still sounds funny upon starting cold and the noise in the brakes is still there. When I step on the brakes, the noise stops, so it has to be in the disc brake assembly. I went ahead and bought the vehicle after consulting with friends and another dealer since it was considered by all to be a good deal. However, I decided to purchase the 3 year extended warranty due in part to the incomplete service provided by Dick Scott, but due mainly to the mileage on the vehicle (90K+) I feel that Dick Scott's staff should do a more thorough job in correcting issues on a quality used vehicle like this truck so that the customer feels more postive about the purchase. If your price had been $1000 higher, I would not have purchased the vehicle given the doubts I had about it that were not addressed satisfactorily. Also, please note that Lindsey Burns still owes me the Owner's Manual that she said would be mailed to me in about 2 or 3 weeks. It needs to be for the exact model, a 2008 Dodge Dakota SLT with all the options that this truck has. Thanks, Mark Bukowski More
by bukowskime
Employees Worked With
Lindsey Burns and Rob Stark
April 06, 2011
My experience with Dick Scott has always been a very pleasant one, dating back to service on a 1999 Dodge Intrepid I once owned. Now, I have purchased a 2011 Chrysler 200 Touring sedan which has exceede pleasant one, dating back to service on a 1999 Dodge Intrepid I once owned. Now, I have purchased a 2011 Chrysler 200 Touring sedan which has exceeded my highest expectations, in quality, extra features and price. My trade-in was a 2009 Chevy Malibu which I loved, but after test driving a 200 sedan, I had that "gotta have" feeling. When Yvonne informed me she could find the deep cherry crystal with the black and tan interior in one day, I decided this was the car for me and it was cleaned and ready on Tuesday, April 5th as promised. Although I have worked for GM and Ford and have owned many of their products, I have a soft spot in my heart for Chrysler products. In the past I have owned a Chrysler New Yorker,a Maseratti TC convertible, a leBaron convertible and most recently a 2002 Chrysler 300M. I loved them all.I live about 4.5 miles away from Dick Scott, so that also is a nice convenience. I am looking forward to helping Chrysler again when it comes time to turn the 200 sedan in 2 years. More
by raymondcolcer
Employees Worked With
Yvonne Morris & Jacin Lohman, Jacin Lohman
April 06, 2011
Had a preset appointment for service on a warranty concern. Everything was taken care of ontime and service was carried out in a timely manner, while I waited in customer lounge. Associates were v concern. Everything was taken care of ontime and service was carried out in a timely manner, while I waited in customer lounge. Associates were very courteous and helpful in all aspects of the visit. More
by Bulmer
Employees Worked With
Allan, service advisor
April 05, 2011
Took my 2010 van in for a rattle in sliding driver's side door and also for regular maintenance. Picked up van and found dirty carpet and door still had an intermittent rattle on trip home. Went right back. door and also for regular maintenance. Picked up van and found dirty carpet and door still had an intermittent rattle on trip home. Went right back. Door stopped rattleing on trip back. Allan Martich introduced me to Joe Prokes who personally drove the van to ensure door was not making noise. He had the carpet cleaned when we returned from test drive. Joe Prokes also requested that I go directly to him if I had any further door issues. I believe any car dealer can and will have problems. This type of customer attention makes a superior dealer. Thanks! Larry Ripple More
by dlrip01
Employees Worked With
Allan Martich and Joe Prokes, Joe Prokes
