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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,316 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,316 reviews

June 05, 2011

We go out of our way to have our car serviced at Dick Scott because of their friendly and helpful staff and the good quality of their work. We have Chrysler dealerships much closer to our home, but pref More

by Frank Kushner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Prokes, Joe Prokes
June 05, 2011

wonderful everyone was very nice and helpful gave me what i wanteed for my trade and went over all my options.i love my new journey. thanks again More

by sammy2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : larry walsh
June 03, 2011

Great people at the dealership. Smiles from everyone, great service. I hope to continue to work with this dealership. I was helpedvery fast. I was well informed about my vehicle. Nik my sales person did More

by eman106512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik
June 03, 2011

I always have a good experience at Dick Scott. I've been a loyal customer for over 15 years, and even when I've had issues the staff has worked with me to resolve them to my satisfaction. Would recommend a More

by preedy44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wood, Harley Wood
June 03, 2011

I came in because my personal mechanic told me that my passenger side break pad was metal on metal while the driver side was still in good condition and said I needed to have them replaced. Before I allo More

by cbryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrel Scott, Joe Prokes, Joe Prokes
May 27, 2011

Allan was always less than cordial with me, never very helpful, and they could not find the problem with my Jeep after 2 visits, and I was still required to pay the $80 diagnoses fee...they didn't diagnos More

by cfeycrash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service rep Allan
Jun 10, 2011 -

Dick Scott Chrysler Dodge Jeep Ram responded

Unfortunately there are circumstances from time to time when a dealership is unable to verify a customer's concern. We do everything we can in attempts to duplicate conditions. Once a concern is duplicated or reproduced then the service technician can diagnose and/or repair the root cause. Allan is an exceptional service writer with 20+ years of experience. He is very knowledgeable and does a thorough job in getting details from the customer which are passed along to the technician; the technician then works with the information to duplicate the concen. I am sorry we were unable to verify the condition when it was with us for service. We would be more than happy to readdress the concern with you... your diagnosis fee has already been paid and it would not cost any more money to figure out what is going on. Should the problem be replicated then we would advise you of the cause and give you the cost to repair. The $79.95 you have already paid out-of-pocket would be applied toward the repair cost just like it would have been had we discovered the problem on the first visit. Committed to Customer Enthusiasm, Joe Prokes Service Manager JoeProkes@DickScott.com

May 26, 2011

My husband has leased a Lexus RX350 for the last 6 years and Volvos before that. Along with Lexus he considered Cadillac SRX, Lincoln MKX, and the new Jeep GC this time. Larry was very helpful without press More

by plongerbeam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Welsh, Melissa
May 26, 2011

When I walked in I was immediately greeted and was asked how they could help me. I let them know what type of vehicle I was looking for and that I had already priced it out at another dealership. They wer More

by jrudelic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Welsh and Melissa Zaineb
May 24, 2011

My husband and I purchased a 2008 Dodge Charger back in 2008 from Dick Scott Dodge. We were serviced by Antwone Bedford in which he was fantastic! My husband recently turned in his leased 2008 Jeep Command More

by greena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Antwone Bedford
May 21, 2011

In 2003 when I was looking to lease/buy a new Dodge or Chrysler mini van, I had stopped in many dealerships to see what they could offer me. My final visit was to Dick Scott Dodge and that is where I met More

by consull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Welsh
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