Dick Scott Chrysler Dodge Jeep Ram

Although the service staff were friendly and thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after service was authorized and performed. This is very disappointing, given the current state of the economy...and in future will force me to seek a service center that's more cost effective and sensitive to the community they service. We have been loyal customers of Dick Scott...I'm afraid I'm left no alternatives. As they say, it costs 10 times more to win a new customer than it does to retain those already loyal to your company! If you wish to discuss: Dave Ciuffoletti dave.ciuffoletti@durrusa.com 734-634-5175 More

I just purchase a new Dodge Durango Citadel, it was a great experience dealing with Dick Scott Dealership everyone were very friendly and helpful. Dave Hamel is the best sale person that I have purchase great experience dealing with Dick Scott Dealership everyone were very friendly and helpful. Dave Hamel is the best sale person that I have purchase a car from, he was friendly, cheerful, patient. I will be very glad to recommend other to purchase from Dave Hamel at Dick Scott Dealership. More

Our experience was very good. Anthony was very friendly, personable and had a great personality which made the shopping experience enjoyable rather than painful since we were there a while. The only issues personable and had a great personality which made the shopping experience enjoyable rather than painful since we were there a while. The only issues we encountered was that we had to continuously wait for him to go back and forth with his manager trying to get us into our price range. We were up front from the very beginning with what we could afford and it wasnt until the third time we were about to go home and think about it that they finally came back and got us into our range. Had they done that from the beginning, or at least sooner, we wouldnt have had to spend over 3 hours at the dealership discussing pricing. Also, there was a paperwork error where the wrong VIN number ended up on our paperwork, so I had to come back 2 days later and resign all the paperwork. Lastly, I understand in todays economy everyone is trying to cut costs, but sending people who have just purchased a new vehicle home with a partial tank of gas seems ridiculous...those are easy customer satisfaction points. Or easy dissatisfaction by giving a partial tank. I believe most people who had a full tank to go home with wouldnt think twice or think to mention it on a survey like this, but send them home with a partial tank and they will definitely notice. Thats low-hanging fruit in the customer satisfaction realm in my opinion, I have purchased/leased 7 vehicles over the years from various dealerships as recently as last year (not including this purchase of course) and I have NEVER been sent home with a partial tank of gas. More

I called Emily, to purchase a new 2011 jeep for my wife. I explained the trouble I was having with other dealers. Emily fixed that, and put my wife in her new jeep. Nice job. Thanks I explained the trouble I was having with other dealers. Emily fixed that, and put my wife in her new jeep. Nice job. Thanks More

sales man very professonial only thing i thought i could get more fro my trade in and also more off on demo i bought. i would recommend the salesman and dealership to anyone who is looking for a vehicle get more fro my trade in and also more off on demo i bought. i would recommend the salesman and dealership to anyone who is looking for a vehicle More

We walked in and were greeted by Antwone Bedford who was able to answer all of our questions and showed us the cars that we were interested in. All paperwork explained and ready for us to sign since we wer able to answer all of our questions and showed us the cars that we were interested in. All paperwork explained and ready for us to sign since we were on a tight schedule. I would recommend Dick Scott to anyone. More

I found the service department, the lease inspector, the receptionist, the credit/financial person, and the person who answers the phone to be quite professional and accomodating. They were wonderful to wo receptionist, the credit/financial person, and the person who answers the phone to be quite professional and accomodating. They were wonderful to work with and kind. I found the sales person and sales manager to be a bit pushy and assertive. I recently leased my vehicle and found the price was right but honestly, I will work with another sales person and sales manager if I decide to shop at the same dealership. I do plan on using the service department in the future, however. More

I had a great experience working with Chad, Yvonne & Mike during my purchase of a used 2006 Jeep Grand Cherokee Laredo. Chad was friendly in our correspondence through e-mail when I made an inquiry Mike during my purchase of a used 2006 Jeep Grand Cherokee Laredo. Chad was friendly in our correspondence through e-mail when I made an inquiry about a vehicle on their lot. He answered all my questions and turned me over to the salesperson Yvonne Morris. Yvonne was very friendly and very patient with me when I could only communicate through e-mail during working hours. She replied quickly to my questions about vehicles, worked with me to see what kind of deals I could get for both new and used vehicles as well as for a purchase or lease. Once we worked out a deal for the Cherokee, Mike was great at explaining everything to do with the financing and the contracts involved with the purchase. Overall, it was a great experience working with the employees of Dick Scott Chrysler Dodge Jeep Ram and I would recommend it for others seeking to purchase/lease a vehicle. More

Daryl really went out of his way to get the parts and service performed within the day. I did not make an appointmnet - just dropped it off - yet he knew my busy schedule and was able to take care of service performed within the day. I did not make an appointmnet - just dropped it off - yet he knew my busy schedule and was able to take care of things that day for me. Not only was the customer service great - he was also able to fix a couple things on the car with no charge - simple fixes - but many places might charge some nominal fee. I really feel like I can trust these guys - they aren't looking to make every dollar they can -every time I come in. THat is the approcah that keeps me coming back. More