Dick Scott Chrysler Dodge Jeep Ram

We purchased a 2010 Dodge Grand Caravan from Dick Scott Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot s Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot say it was broken when I bought the vehicle because I did not closely examine each of the keys. I spoke with our sales rep, Neil, regarding the key and he indicated that the key was in good condition when the van was purchased and therefore the cost is my responsibility. Not casting blame on any party .... just want to make a comment that $200 for a plastic key with a microchip is pretty costly. More

Larry Welsh was my sales rep for my new 2011 Dodge Charger. I still had quite a bit of time left on the contract of my 2009 Charger but really wanted the new one. I wasn't wanting to pay any more th Charger. I still had quite a bit of time left on the contract of my 2009 Charger but really wanted the new one. I wasn't wanting to pay any more than what I already was, but realized that I can't have my cake and eat it too. Larry and Jason were both very informative and patient with me and helped me to see "the big picture". They are both seasoned sales professionals that I would have no problem recommending to friends or family, but yet always make me feel like I'm family. I've gone to Dick Scott Dodge for the past several years because of their quality service and large selection of vehicles and will continue to do so for many more! More

I’ve dealt with dealerships across the Metro Detroit area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for wa area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for warranty work. I was working with a different dealership on a problem when two more problems cropped up. Even though the original problem was solved, the other dealership tried to convince me that the new problems were not there. The end of my warranty was two weeks away so I couldn’t sacrifice the time to argue with the dealership. During this process my travels took me to Plymouth. So I did a search on the Dodge web site and came up with Dick Scott. I told Joe Prokes about my two problems and asked if he could help. He told me to bring my vehicle in and have one of the Service Advisers take it for a test drive. I arrived at the dealership and Harley gave my vehicle a test drive. We didn’t even get completely out of the Service Bay and he verified both problems. I was put into a rental covered by the warranty and they started work on my vehicle. One problem was finished the next day while I had to wait on parts on the second problem. I was given the option to return the rental and come back when the parts arrive which was projected the next week. I decided to keep the rental even though I would have to pay for part of it. To my surprise, they received the new part ahead of schedule and the work was completed on one of their evening shifts. I was back in my vehicle before the weekend. When I picked up my vehicle ALL the people in the Service area were extremely nice to me. Harley was busy on the phone so the other Service personnel made sure I knew where to go to settle my bill (didn’t have one it was warranty work). Someone brought my vehicle around. I’ve never had this kind of service before! My vehicle ran great and no new problems. I’ve dealt with six (6) different dealerships in the local area including Dick Scott to which two are no longer Dodge dealerships. Out of all of them to date I would say my best experience has been with Dick Scott. So if you want your vehicle work done in a timely manner, regular notification on the progress of the repair, friendly and helpful Service Advisers, and total satisfaction then I would have to highly recommend Dick Scott. If their sales team contains only half of the customer service that I experienced in the Service Department, I know where I’m going to purchase my next vehicle. More

I was very pleased with my buying experience at Dick Scott. Antwone was friendly, professional, and knowledgeable regarding our buying options. Based on his information, I was confident we were receiv Scott. Antwone was friendly, professional, and knowledgeable regarding our buying options. Based on his information, I was confident we were receiving the best deal for our 2011 Durango RT. We are a GM family, but after my positive experience with Dick Scott and Antwone, I will look forward to possibly purchasing another Dodge, Jeep or Chrysler product. More

Working with Dick Scott last week was an absolute pleasure. We came into the dealership looking to trade in our current vehicle for a new one and it could not have gone smoother. Jason Scott was SO pleasure. We came into the dealership looking to trade in our current vehicle for a new one and it could not have gone smoother. Jason Scott was SO helpful and understanding of our current position, and he went above and beyond to rectify the situation and make us feel confident our problems were over. We were so happy with the value of our trade in and it allowed us to turn around and lease a beautiful new Jeep Liberty and we absolutely love. I could not have been happier with the way we were treated by Nick as he was showing us the different vehicles and explaining our options and equipment on each one. Both Jason and Nick were great and turned what could have been a stressful situation for my husband and I, into a great experience. I will highly recommend Dick Scott for the way they treated us and how wonderfully they took care of us and our met our needs. More

I got the car the I wish for. I had a very positive experience. Antwone was very helpful. This is the second car my family purchased form Dick Scott Chrysler Dodge dealer. experience. Antwone was very helpful. This is the second car my family purchased form Dick Scott Chrysler Dodge dealer. More

I went here as a "check" against the Dealer near my house that I first approached. Dick Scott was able to offer more. The service was top notch, there were no suprises. Dave Hamel went out of h near my house that I first approached. Dick Scott was able to offer more. The service was top notch, there were no suprises. Dave Hamel went out of his way to do everything he could to make sure we got what we wanted and it was done in a timely fashion. Having spent the last 20 years in the customer service area it is my opinion that everyone I worked with truly understood the term. An extremely pleasant experience. More

We were at another Dodge/Jeep dealership in the area looking at a new car and left that dealership extremely put off by the games they were playing with us. They clearly knew how much they wanted to gi looking at a new car and left that dealership extremely put off by the games they were playing with us. They clearly knew how much they wanted to give us for our trade in before ever having looked at it. They were also playing a lot of games with pricing. We couldn't take it so we left and went out for dinner. On our way home, we passed by Dick Scott Dodge because we were curious what price they were selling similar cars to our trade in. We then walked around their new car section. We had shown up after their listed closing time but a couple of folks were still there. David Hamel came out to greet us and we explained our earlier experience that evening. He took us into the office and assured us that if we wanted to purchase a new car, he would do everything he could to make it happen. He had our car appraised and they offered us $1,500 more than the other dealership. They also were able to put us in a vehicle one trim level above what the other dealership was proposing, and they did so at less cost. Dave and Dick Scott Dodge went above and beyond, staying after their closing time and taking all the time necessary to work everything out for us. These folks are first class, and we won't forget that in the future. More

Yvonne Morris was the best car salesperson I've ever dealt with. Efficient, moved things forward without pushing. Answered all questions. Quick response. Professional. All around a pleasure to work with dealt with. Efficient, moved things forward without pushing. Answered all questions. Quick response. Professional. All around a pleasure to work with. More