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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,317 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,317 reviews

October 21, 2011

I have nothing to add. My treatment was great. Lindsay was very helpful and Mike in the finance was very helpful getting the best financing. I couldn't be more pleased. More

by sadimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay & Mike
October 17, 2011

I have leased Chrysler vehicles for 15 years and have never had a problem until coming to this dealership!! I got stuck with a $1,700 lease turn in bill and nobody at this dealership has been willing to More

by Jeff1826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Scott
Oct 31, 2011 -

Dick Scott Chrysler Dodge Jeep Ram responded

I have read your comments and I am very sorry for your concerns. Unfortunately, we did not lease you the vehicle you turned in to our dealership and have no control over the lender who provided your financing. As our lease manager is familiar with the lender you chose, he advised you of their policy of charging their customers for everything they consider to be "excessive wear and tear" at the time of your lease turn-in. He also explained that there was no way for him to estimate these charges. After receiving a bill from your lender, you contacted our dealership. Although we agreed the bill seemed excessive and made calls to the lender on your behalf, they were unwilling to make any adjustments. At this point, despite our efforts to assist you, you are still unhappy with Dick Scott Chrysler Dodge Jeep Ram. If you would like a further explanation or contact information for the bank from which you leased your vehicle, please contact me personally at 734-451-2110. Sincerely, Jason Scott General Manager Dick Scott Chrysler Dodge Jeep Ram 734-451-2110

October 15, 2011

By far the best car buying experience yet. Easy to use website, where I was able to fill out the credit app to get the ball rolling. I then had the pleasure of dealing with Lindsey, who made the rest of More

by ooomarkooo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey
October 04, 2011

My overall experience at Dick Scott Dodge/Chrysler was very good. I did most of my purchase over the phone. One thing that I was disappointed on, was that when I picked up the car there was NO gas in th More

by arayhap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Antwone Bedford
October 03, 2011

I've had multiple experiences with the service department at Dick Scott Dodge and have never been satisfied. The service staff are not friendly, talk down to you, and do not communicate as experts. I have More

by birch4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Harley (and others)
Oct 19, 2011 -

Dick Scott Chrysler Dodge Jeep Ram responded

First of all I want to apologize for the way in which you feel you have been treated. There is never a reason for a customer to feel "talked down to". There are occations when a concern exists; yet, it is not able to be determined as to the cause. A concern needs to be replicated in the shop with a technician in order to proceed in diagnosing the root cause. When we are unable to duplicate a concern it becomes frustrating first to the customer as well as the shop. We would love to be able to diagnose every concern and repair the root cause on the first visit every time. This is not always possible... Second, we inventory according to Chrysler guidelines and to current trends. We do not always have the part immendately available; yet, we order the parts and scheudle for repair accordingly. We do our best to explain in as much detail as a customer wants the cause and correction and/or recommendation for any service we perform. I again apologize that you feel we were talking down to you. This is never our intent. Feel free to ask as many questions as you feel are necessary any time. I can always be reached directly and am very willing to help you in anyway I can. Thank you for your comments. Joe Prokes Service Manager Dick Scott Chrylser Dodge Jeep Ram joeprokes@dickscott.com 734-451-3535

September 26, 2011

I was looking to replace a Lincoln MKZ in which lease was up in 10 days. We had just left the Lincoln dealer and were on the way home when we saw Dick Scott Dodge. Since we had purchased 2 cars previously fr More

by kfrydl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Welsh
September 24, 2011

Was able to pull right into the garage and Darrell greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over al More

by pstwjt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
darrell scott
September 23, 2011

My service rep was very cordial and presented himself as a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value More

by rshufeldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Scott
September 22, 2011

Very efficient in searching and finding the exact vehicle that we wanted. Our salesman also kept us updated as to the progress of finding the vehicle. More

by rtb0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hamblin, Dan Hamblin
September 19, 2011

My car had to be towed from a local parking lot to Dick Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road More

by Carole Ashlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan #91128, Dan Hamblin
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