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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,317 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,317 reviews

December 29, 2012

I had an incredible car buying experience at Dick Scott. Jacin was amazing! Even financing the car was fun, who EVER gets to say that :) It was a short enjoyable process.. will definitely buy my next van More

by lauranoble917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacin, Jacin Lohman, Eric Roundy
December 29, 2012

Dan was wonderful dealing with. The mechanics are the ones I have a problem with. Brought car in for warning light coming on and car not excilerating properly. Mechanics couldn't find anything wrong and More

by carytyrrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
December 27, 2012

Very helpful. They told me they could fix my car in a couple of hours, and when I made the appointment, I was told it would take longer. They gave me a free rental for the inconvenience. Very friendly. More

by susan.brooks.37
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jan 10, 2013 -

Dick Scott Chrysler Dodge Jeep Ram responded

Ms. Brooks, Thank you for your kind remarks regarding the service you received from the Dick Scott Chrysler Dodge Jeep Ram Service Department Your total satisfaction is very important to me. If there is anything I can do for you in the future, please do not hesitate to let me know. Joe Prokes Service Manager Dick Scott Chrysler Dodge Jeep Ram Email: JoeProkes@dickscott.com Tel: 734-451-3535

December 05, 2012

Awesome experience with Bryan Templeton, would work with him again! He was professional, polite and kept me informed on the process. He did what he said that he was going to do! More

by drewdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2012 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this review.

November 29, 2012

Lindsey Burns was polite and helpful. Our total time at this dealership was spread over 2 days that totaled to about 2 hours! We would have completed everything in one day, but we wanted to 'sleep on it' f More

by swedishcharm21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
November 23, 2012

This is the 3rd vechicle I have bought from this dealership and all of my purchases have been above board. I have dealt with the parts dept. since 1998 and have to say that too have one of the best More

by cminzey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : 4, Harley Wood, Jacin Lohman, Eric Roundy
November 20, 2012

I exressed my overall positive rating of Dick Scott Dodge Ram due to the following factors: I have been a customer for approximately eight years. I have akways bee treated very courteously and professionally More

by ri7215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wood
November 13, 2012

Excellent experience. Dan was very helpful and understanding on my needs to find the right vehicle with a difficult trade-in issue. He really went to bat for me and got me an excellent deal for t More

by whiskerdreams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hamblin
October 04, 2012

I came in for an oil change, waited about an hour. I rated your service as good, everyone was friendly and the wait time was tollerable. A great rating for me would be 30min. or less for an oil change. More

by denise.bracali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
October 02, 2012

I contacted this dealership hrough their web site because I had my oil changed 4 times since Februaury of 2012 and not one was I told I needed wipers blades which was clear. So much for the "16 point check l More

by arnaldo.vega
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Prokes
Nov 27, 2012 -

Dick Scott Chrysler Dodge Jeep Ram responded

Mr Vega, Thank you for taking the time to bring your concerns to my attention. You are correct when you say that our oil changes come with a 16 Point inspection, which includes checking the vehicle's wiper blades. If you feel the wiper blades on your vehicle were in obvious need of replacement, I have no explanation as to why this was not brought to your attention and I apologize for the oversight. With regard to the email communication you received, this was not meant to be formal, but, instead, a quick way to let customers know we appreciate their business and that they can contact us if they have any questions about their service visit or if they were unhappy in any way. Our customers generally appreciate the candid manner this communication conveys and I would like to apologize if you felt it was in anyway "sarcastic" as that was not our intent. We have since updated our wording to be less informal. Thank you again for your comments. If you would like to discuss your concerns further, please contact me at 734-451-3535. Sincerely, Joe Prokes Service Manager Dick Scott Chrysler Dodge Jeep Ram 734-451-3535

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