Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dick Scott Chrysler Dodge Jeep Ram
Plymouth, MI
2,317 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,317 reviews
May 02, 2013
Larry at Dick Scott was so friendly and helpful upon turning in my leased vehicle. I didn't purchase my Town & Country from his dealership, but I plan to buy a Jeep Wrangler in the next year and Dick S turning in my leased vehicle. I didn't purchase my Town & Country from his dealership, but I plan to buy a Jeep Wrangler in the next year and Dick Scott will be the dealership I buy it from. Thanks for all your help Larry. More
by shelly_m0418
Employees Worked With
April 25, 2013
I highly recommend the Dick Scott dealership since my experiences with it over the years has always been very positive and upbeat. The professionalism, courtesy and promptness of the staff have been exce experiences with it over the years has always been very positive and upbeat. The professionalism, courtesy and promptness of the staff have been exceptional. I believe that this is my fourth or fifth car that I've leased through them. This was my second car expedited by Jim Scales. Jim is the epitome of a professional gentleman answering my questions with thoroughness and even anticipating future questions. He made the whole process very easy and enjoyable. Eric Roundy handled his part of the process very thoroughly and professionally as well. More
by ri7215
April 20, 2013
New car buyers BEWARE! This dealer charges the highest doc fee allowed by state law ($200.00). I made a couple phone calls to see if this is a usual charge among Detroit area dealers. I called 2 dealers; doc fee allowed by state law ($200.00). I made a couple phone calls to see if this is a usual charge among Detroit area dealers. I called 2 dealers; 1 to another Dodge dealer and another to a Ford dealer. These 2 dealers only charged $70 for doc fees. Second in my opinion they tried to "pull a fast one" by me. They attempted to automaticaly add the cost of window etching (VIN), locking wheel nuts, and some kind of Simonize type of treatment (and who knows what else) to the price of the car WITHOUT explaining the products and service I was being sold or WITHOUT asking if I would be interested in buying it. I had a car picked out at another dealer which was to be dealer traded. The price was set and locked using a Chrysler friends and family plan discount. A long story short..I ended up buying the same car (same vin) from another dealer (not to mention the name...(it's off of Pontiac Trail)) for $1,177.98 less then what Dick Scott's original out the door price was, and I didn't have any fast ones attempted to be pulled. Yes the price at the 2 dealers was using the same friends and family plan. If you are dealing with Dick Scott, I would suggest making a couple calls to other dealers, even if you are using any Chrysler employee discount. More
by 48170carbuyer
Employees Worked With
Sales Department
March 28, 2013
My recent oil change experience was excellent. Service Advisor Dick Detzel, was very professional and the service was completed quickly. However, I have a major complaint from a recent experience. I have Advisor Dick Detzel, was very professional and the service was completed quickly. However, I have a major complaint from a recent experience. I have a 2012 Chrysler T&C. (purchased from Dick Scott). I recently received the letter from Chrysler regarding updating the software on the PowerTrain. I called your service dept on Feb 15 to schedule an appointment. I couldn't get through to an Advisor, but left a voice message with my phone # explaining the reason for the call. I did not receive a call back, so I called again on Sat a.m., Feb 16. Again, I left the same message. I have no idea which Service Advisors I left messages with. When I had not received a message return by Monday afternoon, I called Suburban CJ and was immediately scheduled and had the work done there. I never did recieve a call back from Dick Scott. I have been going to you for service for years, and this is my first unsatisfactory experience. Ted Barnhart More
by tedbarnhart
Employees Worked With
Dick Detzel
February 26, 2013
Dealing with the service dept at Dick Scott Jeep can be a very challenging endeavor. Routine "express" oil changes take 45-60 minutes. I have brought my Jeep in twice to get a loud rattle fixed from the very challenging endeavor. Routine "express" oil changes take 45-60 minutes. I have brought my Jeep in twice to get a loud rattle fixed from the instrument panel. The 1st time they removed the dash and added some insulation and assured it was fixed (I don't think a road test was perfomed). Within 1 day the rattle reappeared at the same volume it previously existed. I brought the Jeep back a while later and they refused to diagnose the issue as they could not reproduce the sound in the shop. Rather than perform a road test they gave me my car back and said there was nothing they could do. A friend had the same problem with his Jeep and took it to his dealer in Ann Arbor and was greeted with open arms and informed that other owners had experienced the same problem and that Jeep released a service bulletin to address the problem. This bulletin was published on August 29th, 2012 so I struggle to understand why Dick Scott was not aware of the issue. The repair was made while he waited and he has been rattle free for over a week. I have a 3rd appt booked for next week to get the problem reviewed again. The service bulletin calls for .20 hours for the repair, which would lead one to believe this could be a quick in/out, but once again Dick Scott can not guarantee this and wants the vehicle dropped off so they can take their time. I would expect a customer bringing in a $50K Jeep for the 3rd time for the same issue would receive preferential treatment, but that's not the case with the service dept at Dick Scott. The one and only time I felt like Dick Scott was happy to see me was when I was in the process of buying the Jeep, all subsuquent experiences have been less than positive. I will not purchase another vehicle from Dick Scott. More
by unhappybuyer#19
February 08, 2013
I'm always cautious and on guard when I have to visit any auto repair facility. So....... I had a problem with my Jeep Grand Cherokee (was purchased from Dick Scott Dodge) and took it to get looked a any auto repair facility. So....... I had a problem with my Jeep Grand Cherokee (was purchased from Dick Scott Dodge) and took it to get looked at. Bryan Templeton was the service adviser I dealt with and overall he handled things well. He kept me informed and I felt that I was given an honest diagnosis. I had some warranty remaining and it covered the repair. Since I was happy how they handled the warranty repair, I decided to do more business with Dick Scott Dodge and have them perform some preventative maintenance for me and I felt the price was fair. If I need service or preventative maintenance, I will probably visit their Service Dept, again. My experienc with Dick Scott Dodge has been good so far. I will continue to do business with Dick Scott Dodge and the Service Dept unless they give me a reason NOT to do business with them. More
by swedishcharm21
January 29, 2013
Our van's driver side locks had failed. I brought the van in early Monday morning, 1/28. It was fixed and ready to go in a few hours. Dan was courteous and helpful and Eric Smith did a good job fixin van in early Monday morning, 1/28. It was fixed and ready to go in a few hours. Dan was courteous and helpful and Eric Smith did a good job fixing the locks. Overall, it was a good service experience. I don't like product failures and Chrysler should review the design and quality of the door switch module / parts. More
by Robert Shipley
January 26, 2013
Brought my 2011 Durango in for oil change and vibration at highway speeds. Thought I had a coupon for a free oil change. Bryan explained about a Valvoline service reminder program I'm signed up for and tha at highway speeds. Thought I had a coupon for a free oil change. Bryan explained about a Valvoline service reminder program I'm signed up for and that the service that would have covered the oil change had already been performed. All was well with that, I finally understood, and I don't think I was a jerk or anything, but Bryan seemed a bit put out, short, and sort of crabby. That is not my usual experience with him, but I certainly felt like I was putting him out. Orher than that, the vibration is gone, my oil changed, and all is well More
by Briank59
January 19, 2013
My overall impression of the service I recently received is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend hi is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend him. I asked to be shown the defective parts from my vehicle and he made them readily available. Also, thank you for cleaning my car prior to returning it to me. More
by rshufeldt
