Dick Scott Chrysler Dodge Jeep Ram

Great advice from Jim Detzel, appreciated the guidance provided regarding repair of my PT Cruiser... very helpful, courteous and friendly and he also offered a full explanation of what was going on. Also provided regarding repair of my PT Cruiser... very helpful, courteous and friendly and he also offered a full explanation of what was going on. Also appreciated the apology call when a mishap occured - it is what I would have exprected from a service provider, and Jim didn't let Chryler down. On the down side, I didn't always receive follow up phone calls and this would be a move to improve the service offered. Also, very annoying is the long drawn out "... welcome to Chrysler .... bla bla bla.... how may I direct your call?".... would prefer a shorter receptionist greating so I could just get to the point. All in all I have been servicing my vehicle at Dick Scott for a number of years and will continue to do so. More

This is my third purchase from Dick Scott Dodge and the process went as smooth as the previous two. Colleen was friendly and helpful. I was always able to get in touch with her throughout the process. She process went as smooth as the previous two. Colleen was friendly and helpful. I was always able to get in touch with her throughout the process. She got me in my dream vehicle even with my bruised credit with zero down. I highly recommend this dealer. More

We leased a 2013 Dodge Journey from Antwone Bedford. He was awesome! Best car dealership experience we have EVER had!! Will always choose Dick Scott from here on out! was awesome! Best car dealership experience we have EVER had!! Will always choose Dick Scott from here on out! More

Fast, proffesional and friendly service that is hard to find. Holly made my purchase fun, quick and smooth. Really happy with personnel, car, price and service. Thank you. find. Holly made my purchase fun, quick and smooth. Really happy with personnel, car, price and service. Thank you. More

June 2012-driver's carpet and front passenger carpet soaking wet. Service said they could not find problem. Aug. 2012-same problem, this time I marked where water coming in from. They said problem was f soaking wet. Service said they could not find problem. Aug. 2012-same problem, this time I marked where water coming in from. They said problem was factory 'flexible' sunroof drain tubes and replaced with rigid ones. 7/3/2013-front passenger carpet soaked. Dealer could not 'duplicate' problem, despite my telling them that water coming in same as when drain tubes were clogged, so no fix. 7/16/13=passenger side soaked again. apparently Mother Nature is better at 'duplicating' problem than technicians. Now I will need to replace carpet that has been soaked three times plus find someone who can fix the problem for good. Will steer all my family, friends, coworkers and strangers away from Dick Scott Dodge Plymouth via Twitter, forums, etc... 8/1/13: After this post I was contacted by Joe Prokes asking for another opportunity to fix my leak. I dropped my car off there and after 4 days, I received a call that the cause of the leak was a crack in the sunroof troth (trough) which would cost me $1,379 to repair. The sunroof option, at purchase was $775. I chose to not have the work done at that dealership as I was not trusting of their diagnosis of the leak. I later discovered that the leak was actually coming from the 'rain channel' that runs between the door and the part of the roof that is adjacent to the sunroof and not the front and rear sunroof drain hoses that I paid $393.63 to repair/replace or the sunroof trough that would have cost me $1,379. I was now suspicious about that previous front and rear drain hose replacement and did some research. I found Service Bulletin #23-005-08 instructing repair of rear drain hoses by installing convoluted tubing over the portion that is in the trunk. I examined my rear drain hoses in the trunk and there was no convoluted tubing installed over them. I will be installing this fix myself and will find a knowledgeable and trustworthy mechanic to repair the 'rain channel'. Unless you like throwing your money away, I recommend you avoid Dick Scott Dodge in Plymouth for any service. More

Dan was an amazing salesperson. He knows his product and gave us a great overview of the Dodge Journey, answering many of our questions before we could even ask them. He wanted to get us in the best vehicl gave us a great overview of the Dodge Journey, answering many of our questions before we could even ask them. He wanted to get us in the best vehicle for us, not oversell us something we may have after regretted purchasing later. Buying a vehicle is a big purchase, not something people do everyday and his knowledge and making sure we understood the process made buying a car positive experience. More

My overall sales experience at Dick Scott Chrysler exceeded my expectations. I was interested in just looking at a Dodge Ram and ended up leaving with one due to the fact that everyone was so pleasan exceeded my expectations. I was interested in just looking at a Dodge Ram and ended up leaving with one due to the fact that everyone was so pleasant and professional. They met my needs, by far, giving me the truck I wanted at the price I requested and there was no pressure whatsoever. I will definitely be returning to Dick Scott for any future vehicle purchases and referring them to all friends and family. Thank you for the wonderful, no hassle experience. More

Straight forward approach to car sales. Honest, energetic, and very helpful during entire experience. Didn't feel pressured. Even did a repair on used vehicle before I signed any paperwork. Would h energetic, and very helpful during entire experience. Didn't feel pressured. Even did a repair on used vehicle before I signed any paperwork. Would highly recommend this dealer and Colleen Coleman to friends and family. More

I saw the new Dodge Darts at the auto show and was sold. When I was ready to purchase, I scoured the web couldn't find my dream car so I was going to settle on a slightly used one I saw online at Dick Scott When I was ready to purchase, I scoured the web couldn't find my dream car so I was going to settle on a slightly used one I saw online at Dick Scott and stopped in to check it out and met with John. He show me what was on the lot and none met my very specific criteria. John worked diligently to find me the perfect car. We took a drive to another storage lot and there she was! It was love at first sight. We drove her back, hammered out a great deal. I received a very fair price for my trade in which kept my payments within budget. John, thank you very much for your due diligence. You Rock! Janie Livonia, MI More

This was my first encounter with Dick Scott, I found the staff to be friendly and eager to help me get into the car I wanted. My salesman, Jim Scales, was most helpful in making the deal work for me. I ha staff to be friendly and eager to help me get into the car I wanted. My salesman, Jim Scales, was most helpful in making the deal work for me. I had a trade-in that had a balance on it and he worked to get the most value out of it. The deal was to trade-in my old car and lease a new one using all of the equity as a down payment. He worked hard to get the most equity, which I think is great considering that my researched trade-in value was greater than the first offer, I expressed my concerns and he went back and got a value closer to my expectations. I have been around long enough to know that this is a process that is done all the time but some salesmen don't work too hard to get the deal done to the customer's satisfaction. Jim did. He also worked to get me the most rebate available on my new car. All said and done, the lease payment and length were better than I expected. I have another car coming off lease in August so I will be back to see Jim at that time. More