Dick Scott Chrysler Dodge Jeep Ram

Professional and customer focused I met Dan Hamblin 4 months prior to ordering a 75th Anniversary Wrangler. He is very knowledgeable with respect to the wrangler line. Dan was extremel I met Dan Hamblin 4 months prior to ordering a 75th Anniversary Wrangler. He is very knowledgeable with respect to the wrangler line. Dan was extremely helpful in answering any questions and concerns that came up prior to ordering time. After my order was placed, he kept me aware of the progress of the vehicle. Delivery was handled very professionally. I will be going back to Dick Scott, and in particular to Dan Hamblin again with future orders. More

Great overall experience Worked with Bob Borkowski in the Pre-Owned showroom. Bob took the time to understand where we were financially & what type of vehicle we were most in Worked with Bob Borkowski in the Pre-Owned showroom. Bob took the time to understand where we were financially & what type of vehicle we were most interested in for our family. Bob even took the time to show us 3 other types of vehicle that may have been of interest. He never at any point pressured us, or seemed he was trying to get a sale. He provided an excellent sales experience & was patient with our toddlers. Financing was a breeze with Amber Mullins. We were provided easily understood warranty coverage explanations, as well as additional coverage options to choose from. Compared to past experiences, financing was a pleasant experience as well. For a first time used car buyer, we are pleased & happy with our transaction. More

Great Deal. Friendly Sales People. Gave us a wonderful deal. They were able to get us out of our current lease seven months early. Stopped in for look and walked out happy with a new ve Gave us a wonderful deal. They were able to get us out of our current lease seven months early. Stopped in for look and walked out happy with a new vehicle. More

Horrible My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The same day as the purchase was made he was provided with a similar vehicle (required for us and to run our small business). The vehicle arrived two weeks later and we returned the vehicle that was loaned to us. The vehicle was delivered without the extra items requested a tow package and filing cabinet. He was told those items had not arrived yet and would be installed when received. Weeks went by and several calls were made by my husband and were NOT returned by the sales person or the service center. In the mean time 2 recalls were issued on this brand new vehicle that also needs to be corrected. In May finally, a call was returned by a manger and an appointment was made to have the items installed. Before the appointment I contacted the dealer to verify that my husband would be provided with vehicle to use while ours was being serviced. I called and spoke to Four people before being told by the service manager that the needed vehicle was not available. So I said let's cancel the appointment and reschedule on a date when needed vehicle would be available to use while ours was serviced. This took place on 5/22/16. I have not heard a thing from the dealership as of 6/2/16 to provide us with the items we have paid for and to correct the recalls on our NEW vehicle. It sure feels like now that they have our money they have no interest in providing us with any service. Our small business wouldn't be in business if we treated our customers this way. We received horrible customer service from the sales department, management, to the service department. Once they get your money they could care less about delivering any type of services they promised you to get the sale in the first place. After months (it's now July) of begging them to install these items we received no apology and no priority. It took them 4 days to complete a one day job. As a business owner we would never treat our customers this way. Go some where else if you want to get what you paid for. After waiting four days for my vehicle to be serviced to have a tow package including the tow hitch and wiring needed to be able to use your turn signals installed they only installed the hitch with no wiring. So the toe package still can’t be used properly!! Still with no apology. HORRIBLE is all that can be said for this dealership, as they have many other one star ratings for a reason! More

customers come first From the first greeting to the relaxed atmosphere everyone was so nice. A cold drink on a hot day, taking the time to explain how my vehicle works, ju From the first greeting to the relaxed atmosphere everyone was so nice. A cold drink on a hot day, taking the time to explain how my vehicle works, jumping in to help your busy co-worker..what a great experence! More

Great customer service Leased another truck from Dan Hamblin. Did everything he could to get me in the truck I wanted. Have been going to him for over 7 years and always ple Leased another truck from Dan Hamblin. Did everything he could to get me in the truck I wanted. Have been going to him for over 7 years and always pleased with the outcome. More

Winning me back I leased a vehicle 2 years ago and and felt almost tricked with the options on the vehicle and the car salesman. I said I would never go back to Dick I leased a vehicle 2 years ago and and felt almost tricked with the options on the vehicle and the car salesman. I said I would never go back to Dick Scott until someone recently totaled my husbands vehicle and we were in desperate need for a new car. After trying a number of dealerships, I received a few trade-in offers for my vehicle so I decided to go back in. This time we went to Jack McKenna and he changed our opinion of the dealership! I was able to get an upgrade on our vehicles for both my husband and I only paying hardly anymore than just my 1 vehicle before. He was very helpful and made the process easy! I would definitely recommend him, still trying to be fully won over by the whole place. More

Mark W Large inventory of the three models I was originally interested in. Very knowledgeable sales person, Rob Merritt, was very helpful to me in making t Large inventory of the three models I was originally interested in. Very knowledgeable sales person, Rob Merritt, was very helpful to me in making the decision of which model and features would be the best fit for my needs. Overall, excellent experience from choosing the vehicle, going over the paper work and financing, to driving off of the lot with my new vehicle! I would highly recommend Mr. Merritt and Dick Scott!! More

Misleading and inconsiderate I called this dealership because we were interested in buying a new Chrysler Pacifica. They had the exact model we wanted and since we live 1 1/2 hour I called this dealership because we were interested in buying a new Chrysler Pacifica. They had the exact model we wanted and since we live 1 1/2 hours away, I wanted to make sure it was still there which they said it was. I made the appointment the same day I called. I gave them my home and cell phone number to call for any changes in the car's status. We arrived at the dealership with three kids in tow and asked for Eric, which was the person who they told me would be helping us when we arrived there. He was not available so Jack helped us only to tell us the car had been sold that day. Why no phone call to tell us that information?! We wasted three hours and no apology. Just a shoulder shrug and a "nothing we can do about it." It was very upsetting and horrible customer service. More

Wonderful Experience My family has been working with Antwone Bedford @ Dick Scott, for years, and have always been extremely happy. My last experience was probably the be My family has been working with Antwone Bedford @ Dick Scott, for years, and have always been extremely happy. My last experience was probably the best auto purchase experience Ive had in my 30 years of car-buying. First, I wasn't even in the market for a new car. I stopped in to get an oil change. However, I saw a nice Charger on the lot and checked in with Antwone. With absolutely no pressure [as usual], we worked numbers and I was able to come back that same evening and drive away with it [of course I was late and Antwone was nice enough to wait around for me]. All of Dick Scott's employees are great but Antoine stands above them all in my book!!!!!! More