Dick Scott Chrysler Dodge Jeep Ram
Plymouth, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Pleasant and courteous service. Quick and reliable financing. Process and price was very good. Thank you. 😊 Quick and reliable financing. Process and price was very good. Thank you. 😊 More
Bill was great. He was honest and gave me useful information. Very happy with my purchase so far. He was honest and gave me useful information. Very happy with my purchase so far. More
Absolutely professional. So helpful and patient. Antwone is the best!!! Couldn’t have asked for a better experience. So helpful and patient. Antwone is the best!!! Couldn’t have asked for a better experience. More
Nico was a great salesman. The dealership was very welcome welcoming he did a great job. I appreciate the car really love it. Thank you very much. I will send people if I can a The dealership was very welcome welcoming he did a great job. I appreciate the car really love it. Thank you very much. I will send people if I can and all I could say is he did a d*** good job? Thank you, More
EXCELLENT experience at Dick Scott CDJR this past week! Within 2 minutes of entering the lot, Neeko George offered enthusiastic assistance in our quest for information. Neeko gladly showed us to the Hyd Within 2 minutes of entering the lot, Neeko George offered enthusiastic assistance in our quest for information. Neeko gladly showed us to the Hydro Blue 2023 Cherokee where he was able to explain features and specific offers. Neeko worked with Sales Manager, Jon Mabery, to create an attractive pricing offer with fairly evaluated trade in pricing. Neeko was attentive to all details with an appropriate level of communication prior to our return to the dealership for purchase. All details were communicated to Finance Manager, Justin Baxter, who efficiently presented all paperwork for signatures and completed within minutes. We received follow-up communication from our initial visit from both Neeko and General Manager, Jason Scott. All combined, this was a FIVE STAR experience from every angle! Submitted by a Happy JEEP Customer! More
Marcus Turner was extremely thorough and he kept me informed on what was happening with my financing. All in all I had a great experience. informed on what was happening with my financing. All in all I had a great experience. More
I regret to inform you of the deeply unsatisfactory experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed a experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed and frustrated, prompting me to share this review to caution others against entrusting their vehicles to this establishment. The service manager could have put this situation to rest easily instead he chose to be rude, condescending, and narcissistic! There is no reasoning with Iliar My ordeal began when I brought my Jeep Grand Cherokee in for service on 3/6/2024 for a simple oil change which led the dealership to recommend other services to maintain the life of the vehicle which I agreed to which led the SUV to begin to overheat! To make matters worse, upon receiving my vehicle back after the supposed repairs, it became apparent that the problems persisted, if not worsened. Not only did the initial issues remain unresolved, but new complications arose, indicating a blatant lack of attention to detail and expertise on the part of the technicians. Furthermore, the overall customer service experience was abysmal. I was met with indifference and rudeness from the staff, who displayed a shocking lack of empathy towards my situation. Instead of offering genuine solutions or attempting to rectify their mistakes, they were dismissive and unapologetic, leaving me feeling utterly disregarded as a customer. Overall, I've had a very unpleasant experience dealing with Dick Scott service repair center. In conclusion, I cannot in good conscience recommend this service repair center to anyone seeking reliable and competent automotive service. Their incompetence, lack of professionalism, and disregard for customer satisfaction make them unworthy of trust and patronage. I urge prospective customers to explore alternative options for their vehicle servicing needs to avoid the frustration and disappointment I experienced. More