Dick Masheter Ford Inc.

THE WORST SERVICE EXPERIENCE I HAVE EVER BEEN DRAGGED THRU! Brought our business van in on 7/03/17....Met with Matt and told him he might want to take a look at the tires as i have had delaminations in the past Brought our business van in on 7/03/17....Met with Matt and told him he might want to take a look at the tires as i have had delaminations in the past and it was shaking badly...."No problem 'Buddy' we'll get you fixed up!"....i go thru Brandon next, Heath next and Aaron next all offering excuses, promising they will get to it.....i call over eight times over the course of the month plus that they had my van. Never got a return call!.....i finally on my last call say "fix it or give it back"....wait two days and again i call to check-in...they still had not looked at it .....(it has been over a month!)....I say ''get it ready i'm picking it up".....as i am driving away i stop and ask to speak to the owner.....I get Jeremy McNutt and he says they will fix it and as i was concerned about driving it i take him up on his offer.....fixed with-in 4 hours.....Delaminations in the tires!....Nerer-Ever go there! Find a dealership that will give you honest assessments and time frames!....The Worst SERVICE EXPERIENCE I HAVE EVER BEEN DRAGGED THRU!- - HERE IS ANOTHER HINT FOR THEIR.... DIS-SERVICE... DEPT. do not EVER refer to your customer as "BUDDY". More

Great Service!!! David did an awesome job helping me while I was looking to purchase a new car. He was very welcoming, helpful and patient. I also got a great deal on David did an awesome job helping me while I was looking to purchase a new car. He was very welcoming, helpful and patient. I also got a great deal on my purchase with a reasonable payment to fit my budget. More

Excellent service I purchased my Ford Explorer from Dick Ford. I was extremely pleased with all phases of the purchase process. In addition I have continued to use thei I purchased my Ford Explorer from Dick Ford. I was extremely pleased with all phases of the purchase process. In addition I have continued to use their Service shop for all maintenance needs and have always found their staff to be courteous and professional. More

Very good experience I come to see if my sister could get a car at this dealership and I was help by Travis turner he was very helpful and went over all the details and he I come to see if my sister could get a car at this dealership and I was help by Travis turner he was very helpful and went over all the details and help me save money on buying a car I'm very happy with the service and will recommend it to anyone willing to buy a car they are very friendly and professional and helpful More

great sales and service everyone at this dealership is wonderful. from sales to service, this is the only place i will purchase vehicles. gary in used cars is wonderful everyone at this dealership is wonderful. from sales to service, this is the only place i will purchase vehicles. gary in used cars is wonderful More

Friendly, Courteous, timely I was having an issue with my truck, called in and they got me in the next day. I was very satisfied with the service that was done to my truck along I was having an issue with my truck, called in and they got me in the next day. I was very satisfied with the service that was done to my truck along with explaining the issue. I had an oil change scheduled for the next week, To save me time they went ahead and did it that day. No complaints. More

Experience Every time I call or come to Dick Masheter with a question or concern in regards to my vehicle someone is always greeting me and willing to help me an Every time I call or come to Dick Masheter with a question or concern in regards to my vehicle someone is always greeting me and willing to help me and answer my questions. I have gotten 4 vehicles from this dealership. I even sent my son there to get his oil changes. Even though he don't own ford or haven't purchased his car from Dick Masheter they treat him with respect and willing to service his car. I have always returned to Dick Masheter to purchase a new vehicle and I have also referred friends and family there. More

Couldn't ask for a better experience I had an oil change and done with Dick Masheter. From the moment I walked in everyone was very welcoming and made sure I was taken care of. I decided I had an oil change and done with Dick Masheter. From the moment I walked in everyone was very welcoming and made sure I was taken care of. I decided to wait on my car, the waiting room was very clean and comfortable. My car was serviced and ready quickly and I couldn't have asked for a better experience. I would definitely recommend Dick Masheter Ford to everyone. More

Awesome I want in for some service and they did an awesome job for me when i was looking for a new car for me and got a great price on it I want in for some service and they did an awesome job for me when i was looking for a new car for me and got a great price on it More

Service is better than 5 Stars. WOW!!! Where do I start at, it started when I called to schedule my oil change. The lady that answered the phone was so nice and was able to give me a WOW!!! Where do I start at, it started when I called to schedule my oil change. The lady that answered the phone was so nice and was able to give me all the details that I needed upfront. I take my truck in to get service work done along with the oil change, and what can I say, greeted me with a smile along with really giving detail my needs. I will always come to Dick Masheter for now on to get anything done for my truck.I was in and out in the time that was promised to me. I am big on customer service, world class customer service at its best. Thank you guys for helping me out. -Maurice C More