Dick Masheter Ford Inc.

Excellent service They did a great job making sure I felt welcomed. The staff was friendly and helpful. I am going to continue to come here for all if my services. They did a great job making sure I felt welcomed. The staff was friendly and helpful. I am going to continue to come here for all if my services. More

Great service appointment I brought my new F150 in for regular service. the staff was very helpful and kind. The service was quick and well done. I asked about the recalls t I brought my new F150 in for regular service. the staff was very helpful and kind. The service was quick and well done. I asked about the recalls that I had been notified by mail about and the service manager ( Brandon ) was very knowledgeable about them. The good service makes we want to buy my next truck from Masheter. Thank you Tim Stonerock More

Work service ever Worst service department ever. Bought a new Platinum Explorer and sales department was GREAT but I can't say how awful service was...... They ha Worst service department ever. Bought a new Platinum Explorer and sales department was GREAT but I can't say how awful service was...... They had our car for almost 5 weeks. I will not go into all the details as I would take me hours to write but they never contacted us to give us updates. My wife was calling them begging for updates and could not get anything. I even spoke to Bob Masheter when it was all said and done (problem not resolved) and he all but came out and called my wife a liar. Worst dealership ever. If you buy or have service from them you will regret it in the long run. More

Terrible Experience! Don't waste your time trying to order a vehicle because they will screw it up. It shouldn't take over 6 months to order the wrong truck twice and then Don't waste your time trying to order a vehicle because they will screw it up. It shouldn't take over 6 months to order the wrong truck twice and then return your deposit without even an apology for their mistakes. I ended up going to Roush Ford and they ordered the correct truck in 2 months. More

Not what I expected I went here to look at cars SUV's. The vehicles on showroom floor had dead batteries so seat adjustments didn't work and when I wanted to look in the I went here to look at cars SUV's. The vehicles on showroom floor had dead batteries so seat adjustments didn't work and when I wanted to look in the back we couldn't open it up and the salesman said that was because the battery was dead. Why don't you have them connected to a power source so the batteries don't die? That way people can look at all the features the vehicles have to offer. This was not a very good sales tactic. Then my friend looked at the truck on the floor and the salesman took us outside showing us trucks that she wasn't interested in getting. Just an unpleasant experience overall. The only reason I came here was because my husband purchased his current car from here. Not sure if I would even be interested in coming back because of this experience. Disappointing. More

purchasing new truck My husband and I recently purchased a new f-350 from Ryan at this dealership & buying experience was awesome! They did not have the exact truck we wer My husband and I recently purchased a new f-350 from Ryan at this dealership & buying experience was awesome! They did not have the exact truck we were looking for so Ryan went on a search & found the perfect truck that had every feature I had asked for. & He had it at his lot within 24 hours! Not to mention, we got an awesome deal on this truck! He was lower in price by almost 3k$ than dealers within a 200 mile radius! He has gone above and beyond for us on this truck! HIGHLY RECOMMENDED!!! More

Sales I would like to thank the staff at Dick Masheter a special thanks to Val Parnell this lady customer services skills are at a 100%, also a special tha I would like to thank the staff at Dick Masheter a special thanks to Val Parnell this lady customer services skills are at a 100%, also a special thanks to Haley Redant who worked very hard getting the paper work done so fast. KUDOS to you guys. Again Thanks More

Service They did a wonderful job working on my 2015 escape. I will continue to come here in the future for all repairs. Great customer service. They did a wonderful job working on my 2015 escape. I will continue to come here in the future for all repairs. Great customer service. More

Service I went there to have my new f150 worked on. they did an awesome job and i would recommend them to anyone for there vehicle needs. I went there to have my new f150 worked on. they did an awesome job and i would recommend them to anyone for there vehicle needs. More

Bait and switch Salesperson is deceptive and fails to follow through. GM is unprofessional and supports poor treatment of customers. His office is a mess! If yo Salesperson is deceptive and fails to follow through. GM is unprofessional and supports poor treatment of customers. His office is a mess! If you can go anywhere else I’d suggest you do. I liked the deal I received, but then they sold me a different vehicle and never kept their word. More