Dick Masheter Ford Inc.

Changes the perception of car buying Like everyone else, I loathe car buying. However, my experience with Dick Masheter Ford and it's staff has been incredible. Tom made the car buying ex Like everyone else, I loathe car buying. However, my experience with Dick Masheter Ford and it's staff has been incredible. Tom made the car buying experience enjoyable helping me select cars and providing useful information about the strengths and weaknesses of each one. I took a week to select a car and when I came back in the process, including a second test drive, took me under two hours. Fantastic. The service center is always fast and courteous. They usually accept the last car for the evening at six. I arrived a few minutes late due to rush hour traffic and Starr still accepted my car and was just as pleasant as ever. For buying or car service I highly recommend this dealership More

service compliment I'm a long time customer of Dick Masheter Quick Service. Brandon Hood has been my customer service rep and he has done an excellent job. He is polite I'm a long time customer of Dick Masheter Quick Service. Brandon Hood has been my customer service rep and he has done an excellent job. He is polite, kind and courteous but most of all, he is very informative. I would recommend your quick service and Brandon Hood to others. More

My first brand new car I went into Dick Masheter Ford only to get look at a Ford Fusion and I walked away with one!!! John the salesman helped me as I walked around window s I went into Dick Masheter Ford only to get look at a Ford Fusion and I walked away with one!!! John the salesman helped me as I walked around window shopping so I went in to see if I would get approved and I did and at a price that was actually feasible. Haley handled all of my paperwork and she was so personable and friendly, we shared stories as she assisted me with the paperwork needed to ride away in my new car. I really appreciate everyone at Dick Masheter and would recommend them to anyone. More

Love QuickLane Service! I take my Ford Escape to Dick Masheter Ford QuickLane! Their service is impeccable and their customer service is even better! They are always honest w I take my Ford Escape to Dick Masheter Ford QuickLane! Their service is impeccable and their customer service is even better! They are always honest with you about what your car needs! With two kids I wouldn't trust anyone else with the service of my car! More

Routine Service I took my 2004 Honda Accord in for a slow tire leak, and they not only fixed the leak but also took the other three tires off to inspect those. Turns I took my 2004 Honda Accord in for a slow tire leak, and they not only fixed the leak but also took the other three tires off to inspect those. Turns out, the rear tires had not been aligned properly in the past and were wearing on the inside at a high rate. They were so thorough in their work and explanation of everything along the way, I was happy to give them my business and ride home on 4 new tires. Brandon is a pleasure to work with and I highly recommend them for service. We have also bought two cars from them and it is definitely true that they make car buying fast, easy and fun. It's nice to walk into a car dealership and be treated like an intelligent human being and not some schmuck! More

My first time will definately not be my last I bought a 2015 Ford Explorer from Mike Carr. He suggested I get my first oil change free of charge at Quick Lane. I did so and was very impressed w I bought a 2015 Ford Explorer from Mike Carr. He suggested I get my first oil change free of charge at Quick Lane. I did so and was very impressed with the service staff. I had a question that Brian was able to answer for me on the driver side window control panel. It was such a simple fix for the problem I had but he had a very professional way about him so that I didn't feel silly for asking. The girl behind the counter was kind enough to come out and greet me since I didn't know where to go since it was my first time visiting their business for service. I am definitely planning to go back as soon as I need further oil changes, tire rotations, etc. I had a smooth transaction and would definitely do business with Quick Lane again. Shout out to Mike Carr for his excellence in customer service. He was so helpful and made buying a new vehicle a very pleasant experience. He is a definite asset to the dealership....A+++!!! More

Quick Lane Service Received Excellent Customer Service during my recent visit to Quick Lane. Brandons pleasant greeting and professionalism is awesome. The service provi Received Excellent Customer Service during my recent visit to Quick Lane. Brandons pleasant greeting and professionalism is awesome. The service provided by Nate Meckley was within a reasonable time and valuable feedback provided from the point inspection results. More

The Works Went in to get the works special on my vehicle. I was in and out in a timely fashion and was given a detailed list of the immediate work that needs to Went in to get the works special on my vehicle. I was in and out in a timely fashion and was given a detailed list of the immediate work that needs to be done without pressure to have it done during my initial visit. Greatly appreciated. More

Brandon in Quick Lane is a perfect customer service rep I have a ford F150 truck 2004 and a ford Fusion Sport 2010 and I would not take them anywhere else for service, they are fast, friendly and reasonable I have a ford F150 truck 2004 and a ford Fusion Sport 2010 and I would not take them anywhere else for service, they are fast, friendly and reasonable. I always feel safe having my vehicles serviced there. More

I needed service I needed a quick turn around on getting my Explorer serviced--oil change, tires rotated (The Works) and my Right Rear Turn Light was not working. I t I needed a quick turn around on getting my Explorer serviced--oil change, tires rotated (The Works) and my Right Rear Turn Light was not working. I travel a lot, am rarely home, and needed service NOW! I phoned another dealership, and could not get in for a week; I phoned Dick Masheter Ford and was told to come on in! Brandon was exceptional! He got me in, explained all the services, etc., and listened to me; this was key--the fact that he listened. I have extremely high expectations of service, especially from a dealership, and less than stellar does not go over well. Stellar and beyond was my experience. Not only did Brandon get my Explorer in with a great tech and got me "operational" again, but I returned the next day and made a tire purchase as well. I will share my positive experience with everyone I contact, and will be back when it's time for The Works again (probably four to five weeks!). Thanks, Brandon...you rock! More