Dick Masheter Ford Inc.

Service Had some service done on my 2014 Explorer, I called before hand and Brandon was very friendly and offered a suggestion as to what time would fit my sc Had some service done on my 2014 Explorer, I called before hand and Brandon was very friendly and offered a suggestion as to what time would fit my schedule better. Upon arrival a very nice young women named Kristine helped me settle in with my kids as the work was being performed. She helped me by answering all my questions about my vehicle's maintenece. Everything went fast and before I knew it I was back on the road! More

Dick Masheter Service Experience I purchased my 2013 Ford Fusion brand new from Dick Masheter Ford. The buying experience was excellent. I was so pleased I recommended Dick Masheter I purchased my 2013 Ford Fusion brand new from Dick Masheter Ford. The buying experience was excellent. I was so pleased I recommended Dick Masheter to my neighbor who was also looking to purchase a Fusion. He went and ended up purchasing his Fusion there as well. I also have all my service done at Dick Masheter. My experience with the employees in the service department has always been top notch. They represent the dealership the way I would want my employees to represent my business. They are professional, know the products, and are willing to go the extra mile for me as a customer. I will always purchase my vehicles from them as well as have all my service done there. More

Quick and Prompt Oil Changes I have always had great experiences when taking my 11 Mustang in for service. I recently had another oil change done and was very happy with how quic I have always had great experiences when taking my 11 Mustang in for service. I recently had another oil change done and was very happy with how quickly they turned my car around. More

Best in Columbus I bought my now 10 year old Mustang from them when it was brand new. They treated me great and made my purchase a pleasant experience. I have had my r I bought my now 10 year old Mustang from them when it was brand new. They treated me great and made my purchase a pleasant experience. I have had my routine service performed there many times and the service department was fast and friendly. I would definitely recommend them to friends! More

pleasant buying and service experience 2014 focus....buying experience was quick , friendly, and very effecient...Service was even better with first maintenance...they balanced my tires als 2014 focus....buying experience was quick , friendly, and very effecient...Service was even better with first maintenance...they balanced my tires also at no charge...excellent crew in the quicklube section...also very clean waiting area... More

Fusion Energi As a quick reference to the level of service I am accustomed to I was a previous Audi owner and switching to a Ford. Jim Franklin was extremely helpf As a quick reference to the level of service I am accustomed to I was a previous Audi owner and switching to a Ford. Jim Franklin was extremely helpful. I mentioned the easiest way to communicate with me was via e-mail. He respected my wishes and did not attempt to contact me numerous times via phone or text as other sales persons had done in the past. The vehicle and features I wanted were quickly located for a fair price. I recommend Dick Masheter Ford of Columbus, OH and Jim Franklin without hesitation. The only thing I do not like is the "pushiness" of the finance person attempted to up-sell me on an extended warranty (gap insurance, tire warranty, engine, etc.) and paint coating protection after I agreed to a price with the sales team. The entire process cheapened the experience and left a somewhat poor taste in my mouth regarding the final sale. More

Customer Servive Cody was very knowable about all of the vehicles and prices. He did an excellent job at pointing out each feature on the vehicles also. Cody was very knowable about all of the vehicles and prices. He did an excellent job at pointing out each feature on the vehicles also. More

Routine service The employees are knowledgable and courteous. They need a car wash. I was in and out in a reasonable amount of time. The service hours are great as The employees are knowledgable and courteous. They need a car wash. I was in and out in a reasonable amount of time. The service hours are great as well. More

Good Experience I did not have to wait really long for service. Everyone was very friendly. This dealership was recommended to me and I will deferentially recommended I did not have to wait really long for service. Everyone was very friendly. This dealership was recommended to me and I will deferentially recommended this dealership to my friends More

Worst Do not go to this place unless you want to ruin your credit score. They checked my credit score next they I left the dealer with "10" lenders until th Do not go to this place unless you want to ruin your credit score. They checked my credit score next they I left the dealer with "10" lenders until they started receiving notification that I had too many inquiries in my history. They didn't even tell me they were going to check it with so many lenders and when I called to complain about the situation instead of trying to help me their response was that they work with "60" lenders. I guess they were trying to imply I was lucky they didn't check it with all 60 lenders. Also, sales people were trying to rush me into buying a car while I was at the dealer. They weren't even applying Ford rebates to sales prices which I found out when I was looking at their website. It was a horrible sales experience. I don't suggest anybody buying a car from this dealer. You won't get the best deal available and your credit score will be ruined. On top of everything there is nobody at the dealer to provide good customer service. Dealer as a unit is just after your money. They don't care about customer service. More