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Dick Masheter Ford Inc.
Columbus, OH
345 Reviews
Getting to know your friends at Dick Masheter Ford
We would like you to experience the commitment we bring to our interactions with you our Friends, For over 50 years our family owned dealership has striven to ensure you are treated in a professional friendly manner. We work hard to provide a experiences with Dick Masheter Ford that is memorable, not just in purchasing a new or preowned vehicle , we want you to know how hard our finance Department will work to make sure you have the optimum financing package for your individual situation.
Leaving in your new vehicle is just the beginning of our commitment to you. We want to prove to you that our Service and Collision Center departments are here to provide quality care to your vehicles, our highly trained technicians use only Ford parts on your vehicles.
The values our Dealership has developed and hopefully improved upon since 1967 are part of our corporate DNA. We take the extra steps necessary to provide a unsurpassed quality of service. Why?? Because it's the right thing to do!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 345 reviews
July 22, 2015
Car service experience Service was great and the staff was friendly. I appreciate how the workers explained to me everything very thoroughly. Hats off to you all for outstan Service was great and the staff was friendly. I appreciate how the workers explained to me everything very thoroughly. Hats off to you all for outstanding service. More
by Dewey Dew
Employees Worked With
Don
July 20, 2015
good experience had a great experience. Everyone was really friendly. The atmosphere was welcoming. I wasi impressed by the service. I would recommend to family and had a great experience. Everyone was really friendly. The atmosphere was welcoming. I wasi impressed by the service. I would recommend to family and friends. More
by tcrockett32
Employees Worked With
Don
July 08, 2015
Awesome Service The ladies and gentleman at Masheter were very inviting and accommodating. We were pressed for time and they made every effort to help us and to exped The ladies and gentleman at Masheter were very inviting and accommodating. We were pressed for time and they made every effort to help us and to expedite our buying experience. We would recommend to a friend! More
by Rey
Employees Worked With
John
July 05, 2015
The BEST customer service My Sales Representative Amir Towns did he made sure everything worked out for the best. I would definitely recommend Dick Masheter to other people. Th My Sales Representative Amir Towns did he made sure everything worked out for the best. I would definitely recommend Dick Masheter to other people. They show you that they genuinely care. I appreciate everything they did for me. More
by AlayshaM1
Employees Worked With
Amir Towns & Eric Garn
June 26, 2015
I got my bumper repaired at the body shop.g I had a great experience. Everyone was really friendly. The atmosphere was welcoming. I weny to the wrong department and Don helped me get to where I I had a great experience. Everyone was really friendly. The atmosphere was welcoming. I weny to the wrong department and Don helped me get to where I needed to be. He was an excellent help! Ron helped me at the body shop and he was great as well. More
by Damiah21
Employees Worked With
ron and don they were amazing!!
June 20, 2015
2015 F 150 Great experience, love the truck and will be going back for another car. They went out of there way to find the exact truck that I wanted and I price Great experience, love the truck and will be going back for another car. They went out of there way to find the exact truck that I wanted and I price that no one in Columbus could come close to. Looking forward to the $5 oil changes for life, a savings of over $70. More
by a1aprt
Employees Worked With
Ken
June 18, 2015
Great Work I've taken my vehicle in for service on multiple occasions and have had a great experience each time. During my last service, the work was going to ta I've taken my vehicle in for service on multiple occasions and have had a great experience each time. During my last service, the work was going to take two hours. The technician that worked on my car, Chris, stayed two hours OVER his clock out time to complete the work. I'm thankful that Dick Masheter has those types of team players on their team. More
by jghee
Employees Worked With
Christian(service advisor), Brandon(service advisor), Chris(technician)
June 17, 2015
Willing to go out of their way Came in for some parts and A/C service. Don Perkins, the service adviser, he told me they had several vehicles in line, but if I could get there, they Came in for some parts and A/C service. Don Perkins, the service adviser, he told me they had several vehicles in line, but if I could get there, they would take care of it in the aisleway to get me taken care of! Great Service! Thanks! More
by Mike
Employees Worked With
Don Perkins
June 12, 2015
Good Service This was a great experience. My Service a advisor was Brandon Hood. Brandon took the time to ask my if I had issues that I needed addressed. He also This was a great experience. My Service a advisor was Brandon Hood. Brandon took the time to ask my if I had issues that I needed addressed. He also explained what service was performed and what recommendations would be good More
by branchj1
Employees Worked With
Brandon Hood
June 02, 2015
Good. Service was Good (coolant fan(s) were replaced) and staff are friendly however, I was informed that I would receive a call after the test drive to see Service was Good (coolant fan(s) were replaced) and staff are friendly however, I was informed that I would receive a call after the test drive to see if the check engine light came back on. I didn't receive a call to my cell, so I picked the car up the next morning (sat) and shortly after driving off, the check engine light appeared which meant I had to make another visit in to have the sensor replaced. As a convenience I would've had the work done on that visit. Also, I thought the diagnostic test fee was deducted from the order total. If possible I would like to receive a copy of the diagnostic test for my records. Don the service advisor was pleasant. The gentleman that returned my car to me that Sat morning became very busy but remained pleasant. Also, the cashier on the showroom floor that cashed me out was professional and pleasant. More
by snoopdawg
Employees Worked With
Don Perkins, and others noted in review
