Dick Masheter Ford Inc.

New Truck Purchase Had only planned to test drive the 2016 F-150 Super Cab 4x4, but the vehicle quality and the deal was too good to pass up. We didn't even drive our t Had only planned to test drive the 2016 F-150 Super Cab 4x4, but the vehicle quality and the deal was too good to pass up. We didn't even drive our trade-in vehicle up for this visit. No high pressure sales. Ken pulled all 3 trucks up side by side that we were interested in so we could compare. So impressed with the friendliness of the employees and the willingness to get us into a truck in which we would be happy. Great truck buying experience. The $5 oil changes for life were icing on the cake. Thank you, Ken, Bill & Erik! More

Awesome customer service I purchased my 2014 escape from dick masheter and thoroughly enjoyed my buying process! Jim made the process painless and quick and really worked with I purchased my 2014 escape from dick masheter and thoroughly enjoyed my buying process! Jim made the process painless and quick and really worked with us to get us the vehicle we wanted! More

30,000 mile service Persons who helped on phone and in person were friendly, responsive, patient, and helpful. Facilities were clean and bright. I would definitely reco Persons who helped on phone and in person were friendly, responsive, patient, and helpful. Facilities were clean and bright. I would definitely recommend this dealer. More

Great service on a day I didnt even expect to buy a car the service department was very great and I was able to come out with a new car. The young man that helped close the deal was wonderful and I greatly the service department was very great and I was able to come out with a new car. The young man that helped close the deal was wonderful and I greatly appreciated how fast they were as well. I have recommended this dealer several times as this isn't the first interaction with the company. Thanks again for your great service More

Service for Ford Truck The service and professionalism at this dealership is top notch. The employees are both knowledgeable and polit . I would highly recommend this dealer The service and professionalism at this dealership is top notch. The employees are both knowledgeable and polit . I would highly recommend this dealership. The price for the service was also extremely reasonabl . More

Service was very thorough. I was scheduled for 15,000 mile service. This was completed and I was given a checklist with details of work completed. I also asked them to check ti I was scheduled for 15,000 mile service. This was completed and I was given a checklist with details of work completed. I also asked them to check tires and steering. They found three issues and each time Doug Russell, the service manager, came to me and explained the problem and the cost before proceeding. I was there for almost three hours, but I appreciated everything being done at the one visit. Doug was very polite and helpful. He gave me bottled water and helped me, by opening doors and getting my walker in and out of the car. All of the employees were friendly and helpful. Caron Vernon. 5665 Notre Dame Place. Columbus, OH 43213 More

Fantastic experience Called the day before and service rep Mike Harris helped explained what I needed broke price down even lowered it very satisfied will buy my next for Called the day before and service rep Mike Harris helped explained what I needed broke price down even lowered it very satisfied will buy my next ford here. Very happy More

fast service I found a 2007 ford explorer online, contacted the dealer to see how accurate the info was on line. It was right on point and the pictures were accura I found a 2007 ford explorer online, contacted the dealer to see how accurate the info was on line. It was right on point and the pictures were accurate when I went to view the vehicle. Did my research to see if I was being over charged and in fact they were cheaper then any other dealer selling that same vehicle with the same amount of mileage, not just in Ohio, but all the other states. About 2,000 dollars cheaper. Service was fast even financing. I was in and out in about an hour and a half. More

Michael Harris at Dick Masheter took care of everything I have a 2014 Ford Escape that started acting up so I took it to Dick Masheter they kept my car for 2 days trying to get it to repeat the problem but I have a 2014 Ford Escape that started acting up so I took it to Dick Masheter they kept my car for 2 days trying to get it to repeat the problem but couldn't get it to run rough I took it home the next day it did it again so I went back Michael in the service department got me right in had someone look at my car and figured out what was wrong. Then he got me a loaner car and the next morning called they had already trouble shoot my car and found what was needed to fix it, by 5 pm he had called that my car was finished and I could pick it up at my convenience. Everyone I spoke with or dealt with at Dick Masheter was both polite and professional. More

Service Department Professional and Efficient I scheduled a service appointment for my 2007 Mustang air bag recall. When I arrived I was greeted by the service tech who was expecting me. He was I scheduled a service appointment for my 2007 Mustang air bag recall. When I arrived I was greeted by the service tech who was expecting me. He was friendly and processed my car in quickly. He explained exactly what the recall was for and the process for the repair. The recall notice I received in the mail advised that the service would take up to 1/2 day, however they had me in and out within one and a half hours. The service waiting room was clean and comfortable. We have bought cars here previously and will continue to do so as they show pride in their dealership. More