Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dick Huvaere's Richmond Chrysler Dodge Jeep Ram
Richmond, MI
564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 564 reviews
February 23, 2021
Tim was great got us in and out with a new lease in no time.. Everyone worked well together to make the process fast but also with all your questions answered.. time.. Everyone worked well together to make the process fast but also with all your questions answered.. More
by Lisa
Employees Worked With
TIMOTHY SHELBY
February 20, 2021
i had my second seat heater go bad (was not the same seat) took 3 weeks to get appointment just before appointment added an oil change, tire rotation,and paid for a brake inspection sat in the lounge fo seat) took 3 weeks to get appointment just before appointment added an oil change, tire rotation,and paid for a brake inspection sat in the lounge for six hours than i was told they did not have seat part ,brakes were good but oil change was not done in fairness they rushed an oil change but no tire rotation said i would get a call when part came in and set up appointment this never happened after two weeks i called they said they would check into it the next day get a call from parts i can pick up my part anytime explained this was an extended warranty issue so they put me to service and they would need to have the car for 2 days the day of service i had a 2:30 appointment for the drop off but could not get a ride that late so called back and asked to drop it off earlier first response was no than after a bit of negotiating they said bring it (there was not one car in the service check in when i got there at 11am talked with Edward said they might get it done by 6 called them back at 5 not done but assigned this time woman said call back in the morning around 10 should be done they start at 7 am no call back called back at 3 said it would be done by 5 but would call if it was earlier again no call back .It is fixed and i am grateful but my time is precious I hope that the managers can help the employees to do a better job in the future (especially if they had 3 weeks to make sure they would have a part in stock to fix the original problem) i am sure the part is a common fix More
by buddy
Employees Worked With
Edward Hawkins
February 19, 2021
I will not return to Dick Huvaere's Richmond Chrysler Dodge Jeep Ram for service or for a new vehicle purchase. I would like to tell you all about the aftermath of a new brake job they did on my 2014 To Dodge Jeep Ram for service or for a new vehicle purchase. I would like to tell you all about the aftermath of a new brake job they did on my 2014 Town & Country that led to my bad feelings. More
by GDWERTHM
Employees Worked With
Service Depart
February 18, 2021
This is my second vehicle in 5 months. Dick Huvaeres is a friendly and a professional establishment. My salesman, Chris Gauranskas is is very knowledgeable of the products he is selling. I recommend anyone l friendly and a professional establishment. My salesman, Chris Gauranskas is is very knowledgeable of the products he is selling. I recommend anyone looking for a vehicle in and around the area to stop in and see Chris. More
by J. Gebauer
Employees Worked With
Chris Gauranskas
February 12, 2021
I just leased a 2021 Cherokee Latitude Lux on February 10, 2021.Chris Gauronskas was my salesperson and did an outstanding job. He was very through with paperwork and showing me how to use everything in t 10, 2021.Chris Gauronskas was my salesperson and did an outstanding job. He was very through with paperwork and showing me how to use everything in the SUV. I will definitely return after my lease is up. Linda More
by Linda
Employees Worked With
Chris Gauronskas, Derek McCullah
February 03, 2021
Edward Hawkins did an outstanding job taking care of the recall work required for my truck! I appreciate the customer service and professionalism! Great JOB! recall work required for my truck! I appreciate the customer service and professionalism! Great JOB! More
by timbo
Employees Worked With
Edward Hawkins
February 01, 2021
Worked with Mark Herren again on turning in our leased 2018 Jeep Grand Cherokee and finally getting what my wife always wanted with the features she wanted on a 2021 Jeep wrangler Rubicon at a great price 2018 Jeep Grand Cherokee and finally getting what my wife always wanted with the features she wanted on a 2021 Jeep wrangler Rubicon at a great price. Mark had to search but he found us one and we have enjoyed working with Mark with all of our leased vehicles. Mark is a great salesperson working at a great dealership More
by kbrandt211
Employees Worked With
Mark Herren
January 28, 2021
A very very pleasant shopping experience all done over the phone/Internet. I live quite a distance from the dealership, 40 minutes of highway driving. Furthermore, to have my new Ram1500 delivered to my h the phone/Internet. I live quite a distance from the dealership, 40 minutes of highway driving. Furthermore, to have my new Ram1500 delivered to my home was quite a nice surprise. My hats off to everyone there and especially to my sales representative Ryan! I would recommend Dick Huvaere's to anyone. More
by z01vette
Employees Worked With
Ryan Tolitsky
January 26, 2021
This is my 2nd time leasing a car from Brian and I would not go anywhere else! He is such a pleasure to work with, he’s easy going and very honest! Wouldn’t want to work with anyone else! not go anywhere else! He is such a pleasure to work with, he’s easy going and very honest! Wouldn’t want to work with anyone else! More
by Shelsmith
Employees Worked With
Brian Noteboom
January 18, 2021
Bought a used Jeep for my daughter and was sold extended warrant that comes with "free" rental and they waive the deductible. Now the Jeep looses power while driving so the car needs to get to the dealershi warrant that comes with "free" rental and they waive the deductible. Now the Jeep looses power while driving so the car needs to get to the dealership for repair. The Dealership can't look at the car for 5 days minimum and then says could be another week or two for repair. They have no rentals available and not sure when they will have one. When you go online to schedule an appt. you can't even get one for a few weeks. DO NOT buy any of their extended products as they won't be able to honor them. It's a shame because the car buying experience was decent but the service side is full of excuses why they can't fix your car or get you a rental. Also, when they tell you they will waive the $200 deductible that comes with the warranty, keep in mind they won't get your car in and fixed for a month and no rentals. More
by Jimmy
Employees Worked With
Stephanie - talked to two others in service too. No one can help
