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Dick Huvaere's Richmond Chrysler Dodge Jeep Ram
Richmond, MI
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
May 18, 2022
Took my 2010 jeep liberty for repairs to Dick Huvaere Chrysler, jeep, dodge dealership in Richmond, Michigan. One of the issues was that the shifter lever on the transmission seized up. Prior to this Chrysler, jeep, dodge dealership in Richmond, Michigan. One of the issues was that the shifter lever on the transmission seized up. Prior to this the transmission shifted normal. They replaced the transmission valve body. Now the transmission doesn't want to shift on it's own. The rpm gauge goes to 3000 plus rpms and to get the transmission to shift into the next gear you have to take your foot off of the accelerator for about 10 to 15 seconds. The transmission then shifts into the next gear and you can then push down on the accelerator pedal again and continue driving. Every time you come to a stop you have to repeat the process. I was told by the service advisor Aldo Therqaj that the tech said that this is normal and the tech has a jeep liberty and his does the exact thing & the transmission is all electronic and there's no way to adjust the shift points. They had it for 4 months. I picked it up and brought it back again. This time they had it for 2 weeks. Said the tech plugged in a program to re learn the transmission & everything is good now. I picked it up again and still isn't shifting right. Took it back a 3rd time and spoke to the service manager David Frost. He assured me that he would take care of it. They had it for a week this time and nothing has changed. Still doesn't shift right. Service manager said that there's no codes set or stored therefore every thing with the transmission is normal. I don't remember the exact words he used but it was something along the lines that what do you care . You have the lifetime warranty on the jeep so if the transmission fails then just bring it back. They also took the dash apart to replace the heater core. Since then while driving on dirt roads you can hear plastic rattling coming from under the dash. They tried blaming the problem on the jeep being old and the passenger front fender being damaged. Even though the noise didn't start until they took the dash apart. I'm not trying to get something for nothing but they got paid to repair the jeep & they didn't repair it correctly and refuse to fix it correctly. I like Chrysler/Dodge/Jeep products but I'll never buy another one if this is the way they treat their customers. Just a heads up.....make up your own mind but just remember I told you so. More
by mark overly
Employees Worked With
Friendemic Catalyst
May 14, 2022
Welcoming, efficient and professional. The new service department is amazing and the new customer waiting area beautiful, comfortable with a fantastic beverage machine . The wait was brief The new service department is amazing and the new customer waiting area beautiful, comfortable with a fantastic beverage machine . The wait was brief. The excellent complimentary car wash on a very dirty Jeep was greatly appreciated in time for the weekend. The wheel/tire coverage has saved us hundreds of dollars. More
by Wrangler
Employees Worked With
Service personell
March 31, 2022
Poor communication, rigid policies and procedures that don’t serve the best interest of customers and lacking the spirit to serve. Unfortunate because I really wanted a vehicle they had. I ended up choosi don’t serve the best interest of customers and lacking the spirit to serve. Unfortunate because I really wanted a vehicle they had. I ended up choosing another dealer and was very pleased with that experience. More
by Dinger34
Employees Worked With
Friendemic Catalyst
September 10, 2021
Great place with exactly what I wanted, Talked to Sam Cat and basically bought my gladiator over the phone. Arrived and my truck was ready just needed to sign and drive. I Recommend Sam for your next purchas and basically bought my gladiator over the phone. Arrived and my truck was ready just needed to sign and drive. I Recommend Sam for your next purchase. More
by coreyb
Employees Worked With
Sam Cat
September 07, 2021
Every time I’ve gotten a vehicle there was no question on if I was going to Brian Noteboom! Excellent job always never disappoints! Very helpful and friendly! Will answer any questions I have. Been getting v if I was going to Brian Noteboom! Excellent job always never disappoints! Very helpful and friendly! Will answer any questions I have. Been getting vehicles from him for years, and will continue too! He’s the best would recommend too anyone! More
by danielledixon
Employees Worked With
Brian Noteboom
September 01, 2021
The most dishonest people I have ever met. Salesperson Sarah lied to my face over and over just to make a sale. Then offered to help make it right and then blamed it on others that she couldn’t. Complete Sarah lied to my face over and over just to make a sale. Then offered to help make it right and then blamed it on others that she couldn’t. Complete xxxx don’t trust them they’re hustlers! More
by Jimmy
Employees Worked With
Sarah
August 27, 2021
Brian Noteboom is the Best, wouldn't think of dealing with anyone else. Always top-notch service. We know we can count on him to come through, even when things are tough. with anyone else. Always top-notch service. We know we can count on him to come through, even when things are tough. More
by aspenglowdesigns
Employees Worked With
Brian Noteboom, Ted
