Dick Huvaere's Richmond Chrysler Dodge Jeep Ram
Richmond, MI
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Austin Ottino was great to work with! We have purchased several vehicles though him and highly recommend him! Took the time to explain and go over every option for us! several vehicles though him and highly recommend him! Took the time to explain and go over every option for us! More
so i came to this dealer to look at the dodge ram TRX and I ended up letting them run my credit to see if i was approved or not. the salesman David tacconelli informed me that the dealership would pay off my I ended up letting them run my credit to see if i was approved or not. the salesman David tacconelli informed me that the dealership would pay off my current loan and that i was approved for the vehicle. Fast forward to all the paperwork that needs to be gone over and signed which on his part was quick and lack of communicating the fact that they did not pay off the previous loan i had which rolled into the loan that i was approved for in the amount of 11000 so after taxes and everything else thats rolled into this loan the truck turned out to be a total of 98000 i went up there today to ask him about the negative equity that was placed on my new loan and he said that he explained all of that to me which in no way shape or form happened and his response was that i didnt ask about it. I told him i never would have agreed to rolling that kind of money into this loan, I will be paying extra (previous vehicle) which i do not have and makes no sense at all to do since my previous truck was only a year old and i could have just kept it instead this experience has left such a bad taste in my mouth that ill never own another foc product. by the way the vehicle was not gassed up and their was dust on the steering wheel and the plastic covering the speedometer and gauges and the back and side windows looked like they used a dirty rag to clean them smeared beyond belief. he offered 2 $10 dollar gas cards as an incentive before i walked out on him For a dealership that is ranked 2nd in the nation in truck sales and 4th in the country in all around sales you would think this experience with Dave Tacconelli would have been a xxxx of a lot better. So now that nothing got accomplished with todays visit every time i look at this 98000 dollar truck i get sick to my stomach because if everything was explained with full disclosure i would still be in my f-150 instead of this hard to swallow pill. Should have stayed in my Ford More
This was my second lease agreement with Tim Selby and I can honestly tell you I will stay with Tim. He is very professional and helpful. He gives you all his attention to the smallest detail. You should can honestly tell you I will stay with Tim. He is very professional and helpful. He gives you all his attention to the smallest detail. You should be proud to have him as your employee., Marlene Kasper More
We have leased or purchased many vehicles from Dick Huvaere over the years, including the last 2 thru Monique Kingman. We have always received courteous service and had all questions answered. Monique Huvaere over the years, including the last 2 thru Monique Kingman. We have always received courteous service and had all questions answered. Monique is great! More
Tim was great got us in and out with a new lease in no time.. Everyone worked well together to make the process fast but also with all your questions answered.. time.. Everyone worked well together to make the process fast but also with all your questions answered.. More
i had my second seat heater go bad (was not the same seat) took 3 weeks to get appointment just before appointment added an oil change, tire rotation,and paid for a brake inspection sat in the lounge fo seat) took 3 weeks to get appointment just before appointment added an oil change, tire rotation,and paid for a brake inspection sat in the lounge for six hours than i was told they did not have seat part ,brakes were good but oil change was not done in fairness they rushed an oil change but no tire rotation said i would get a call when part came in and set up appointment this never happened after two weeks i called they said they would check into it the next day get a call from parts i can pick up my part anytime explained this was an extended warranty issue so they put me to service and they would need to have the car for 2 days the day of service i had a 2:30 appointment for the drop off but could not get a ride that late so called back and asked to drop it off earlier first response was no than after a bit of negotiating they said bring it (there was not one car in the service check in when i got there at 11am talked with Edward said they might get it done by 6 called them back at 5 not done but assigned this time woman said call back in the morning around 10 should be done they start at 7 am no call back called back at 3 said it would be done by 5 but would call if it was earlier again no call back .It is fixed and i am grateful but my time is precious I hope that the managers can help the employees to do a better job in the future (especially if they had 3 weeks to make sure they would have a part in stock to fix the original problem) i am sure the part is a common fix More
I will not return to Dick Huvaere's Richmond Chrysler Dodge Jeep Ram for service or for a new vehicle purchase. I would like to tell you all about the aftermath of a new brake job they did on my 2014 To Dodge Jeep Ram for service or for a new vehicle purchase. I would like to tell you all about the aftermath of a new brake job they did on my 2014 Town & Country that led to my bad feelings. More
This is my second vehicle in 5 months. Dick Huvaeres is a friendly and a professional establishment. My salesman, Chris Gauranskas is is very knowledgeable of the products he is selling. I recommend anyone l friendly and a professional establishment. My salesman, Chris Gauranskas is is very knowledgeable of the products he is selling. I recommend anyone looking for a vehicle in and around the area to stop in and see Chris. More
I just leased a 2021 Cherokee Latitude Lux on February 10, 2021.Chris Gauronskas was my salesperson and did an outstanding job. He was very through with paperwork and showing me how to use everything in t 10, 2021.Chris Gauronskas was my salesperson and did an outstanding job. He was very through with paperwork and showing me how to use everything in the SUV. I will definitely return after my lease is up. Linda More
Edward Hawkins did an outstanding job taking care of the recall work required for my truck! I appreciate the customer service and professionalism! Great JOB! recall work required for my truck! I appreciate the customer service and professionalism! Great JOB! More