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Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

Richmond, MI

4.3
538 Reviews

67567 South Main Street

Richmond, MI

48062

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Showing 538 reviews

August 06, 2021

Thaddeus Pietrykowski assisted me in signing on a veichle for my grandson for his birthday while I was overseas. Everyone at the dealer that i talked to was a great help. I loved how straight forward everyon More

by Wafaa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Pietrykowski, Beverly Manchik, Brian Noteboom
Aug 10, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review! Providing a smooth and exceptional experience is always our goal, and we are overjoyed that Thaddeus's efforts met your satisfaction! It is our pleasure to assist you and your family in any way possible, and he will be honored to have earned your kind recommendation. We wish you and your grandson the warmest congratulations on your new vehicle- on behalf of Thaddeus and the entire team! We hope for an opportunity to work with you again in the future!

August 04, 2021

Excellent service, the sales woman is very friendly and helpful, answered every question i asked More

by meso717
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique Kingsman
Aug 04, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Thank you so much for your positive review! We are so glad that Monique provided you with top-notch service! It is our pleasure to assist you in any way possible, and we hope that you do not hesitate to give us a call if you ever have any further questions or concerns. We wish you the safest of travels until we meet again!

July 30, 2021

Great and friendly joe has helped us with our last 3 Ram trucks that we have leased and the last two he worked hard to get us what we needed! More

by Sk8erbabe00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Windfield
Aug 03, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave Joe this excellent review! We are honored by your continued business, and we are so glad that Joe consistently provides you with top-notch service and gets your automotive needs taken care of. We wish you congratulations on your new vehicle- on behalf of the entire team! Please drive safely, and do not hesitate to let us know if there is ever anything more that Joe and the team may assist you with in the future.

July 29, 2021

Sam Mesnor was very patience and explained my new Jeep to me. Did not pressure me. I will recommend Sam to my friends and family. More

by Diane4487
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mesnor
Jul 29, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Diane, Thank you for taking the time to leave Sam this excellent review! Providing a smooth and pressure-free experience is so important to us, and we are so glad that Sam met your satisfaction. He will be honored to have earned your kind recommendation! We wish you the warmest congratulations on your new Jeep- on behalf of Sam and the entire team! We hope to see you again when the time comes for your vehicle's first service.

July 21, 2021

Service department is horrible at keeping you updated on your vehicle. Michelle is especially lacking customer service traits. whenever you try to call for an update, there’s no one available to answer the More

by Cameron
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michelle, Drew
Jul 22, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Hello Cameron, Thank you for sharing your comments with us. It is always our intention for our customers to have a great experience in our dealership and we sincerely apologize that you didn't have a positive experience with our service department. Unfortunately, we were unable to identify you in our records with the name used in the review. We would like to learn more and welcome the opportunity to discuss your review in more detail. Would you please call me at the dealership at (586) 646-4684 at your earliest convenience. Thank you, David Frost Service Manager Dick Huvaeres's Chrysler Dodge Jeep Ram

July 14, 2021

I've been a loyal customer for 6 years. Bryan Kingman is our salesman and he always does an excellent job helping us find quality vehicles for reasonable prices. We recently leased 2 new cars with him and a More

by Hc84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kingman
Jul 14, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Thank you so much for sharing this 5-star review! We are honored to have your confidence and loyalty, and we are thrilled that Bryan could continually provide you with the perfect vehicles, deals, and overall experiences! It is wonderful to hear of your satisfaction, and we congratulate you on your two, newest vehicles- on behalf of Bryan and the entire team!

July 14, 2021

Recently moved to Chicago, IL and still knew I had to make the trip back to MI for a new lease! Brian/Ted were amazing! More

by rebecca_0728
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noteboom, Ted Pietrykowski
Jul 16, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Rebecca, Thank you so much for taking the time to share this excellent review! We are honored by your continued business, and we are so glad that Brian, Ted, and the team provided you with the 5-star experience that you so much deserve. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle- on behalf of the entire team! We wish you the safest of travels until we meet again.

July 13, 2021

I was in a bind because I had to turn in a lease vehicle and couldn't find a replacement at other Jeep dealers due to low supply and high demand. I called Dick Huvaere's Jeep and asked for help. Don Kurek More

by mikestach
Recommend Dealer
Yes
Employees Worked With
Don Kurek
Jul 13, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Mike, Thank you so much for taking the time to share this wonderful review and recommendation! We are grateful to have had the opportunity to work with you, and we are delighted that Donald provided you with the top-notch service that you deserve. He will be honored to know that you deeply valued his assistance. Please drive safely, and do not hesitate to give us a call if we may be of further assistance to you in the future. We wish you the warmest congratulations on your new Jeep- on behalf of Donald and the entire team!

July 04, 2021

You say you strive your reputation on your service. Your service representative don’t follow through with the customer, not good service, Ryan never bothered to call us and tell us the part that was to be t More

by margaretagordon
Customer Service
Recommend Dealer
No
Employees Worked With
Ryan
Jul 06, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

We sincerely apologize that your recent service visit was less than satisfactory. We did not have the parts for your transmission in stock, and when we ordered the parts they were due to come in the following morning. Unfortunately, there was about a 10-hour delay in us receiving the parts from Mopar. Regardless, the service advisor is supposed to keep you updated on the status of your vehicle daily. I will follow up with Ryan and find out why you were not called in a timely manner. We value your business and we will make appropriate adjustments to improve the overall service experience here at Dick Huvaere's Richmond CDJR. Thank you for your feedback and letting us know about your experience. Sincerely, David frost Service manager

June 23, 2021

Brian Schneider has now helped us with two purchases in a row and has done an excellent job on both vehicles. Our newest purchase is a Ram TRX and Brian was very helpful in finding one very quickly. I would More

by brobbins
Recommend Dealer
Yes
Employees Worked With
Brian Schneider
Jun 23, 2021 -

brobbins responded

Happy with our purchase.

Jun 30, 2021 -

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share this positive review! It is an honor to have your confidence and loyalty, and we are thrilled to hear that Brian continues to provide you with the top-notch assistance that you deserve. He will be delighted to hear of your kind recommendation. We wish you the warmest congratulations on your new Ram TRX- on behalf of Brian and the entire team!

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