Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

Shady $500 gift card scam. Bad business ethics. Free $500 gift card is a scam. It's worthless. Lease price was fair. We signed a lease, which entitled us to a $500 gift card, as advertised. The whol Free $500 gift card is a scam. It's worthless. Lease price was fair. We signed a lease, which entitled us to a $500 gift card, as advertised. The whole experience was pretty good until I wasted time trying to redeem the worthless gift card. What made it worse was that John, the sales manager, was defensive and tried to defend the card. I took the time to call and speak with John and tell him about our experience. I was extremely cordial. I told him the good and bad and my recommendation to stop using the worthless and unethical gift card as an advertisement technique. I own 4 businesses and have been in sales my entire life. I thought my recommendation would have been appreciated, but John seemed to care little for my free knowledge. He continued to defend the garbage gift card company and the dealership's extremely unethical and misleading sales technique. I was hoping that John would seriously consider my concerns and at least represent that he may consider changes, as to not mislead other customers. Instead of saving face, John ended up leaving a bitter taste in my mouth after the call. I was pretty content before the call, even considering the worthless gift card. After the call, I was left displeased and in awe of his arrogance. I will now reconsider future dealings with and recommendations for this dealership. I have a large network of friends and associates. When I'm happy with a dealership, I bring them a lot of business. The sales manager just cost the dealership a lot of money by disregarding my input. I was happy to recommend them before I spoke with him, based on price. Now, I'm unlikely to recommend them, based on bad ethics and a poor experience with the sales manager, John. I think that good ethics and trustworthiness outweigh price, overall. I'm sure I can find a good price somewhere else. The owners and management of this dealership should seriously reconsider some of their advertising and sales techniques. P.S. A free 19" television was guaranteed to be present in the vehicle when the vehicle was delivered. This turned out to be another misleading sales technique, as upon delivery, the TV wasn't there. I was assured that we will receive one in a week or 2, when they get in the new shipment, as they ran out. I was told that they would ship it to us. We will have to wait and see what happens. I sure hope they don't expect us to drive 35 miles each way to pick up a TV that is already supposed to be in our hands. It wouldn't be worth our time and mileage. I put a lot of thought and considerable time into this review. I hope that it helps customers, as well as the ownership and management of the dealership. I always wish the best for local businesses. I hope they consider my experience and opinion and that they make some positive changes. More

John Bush is the best salesperson. Best price and service. This is the 7th vehicle I have purchased with John Bush and I always shop around. He has always given me the best price and can always find the exact This is the 7th vehicle I have purchased with John Bush and I always shop around. He has always given me the best price and can always find the exact vehicle I am looking for. More

Ram 1500 Big Horn Crew Cab Dave Kerwin was a great salesperson, He was able to get me the truck that I wanted at a fair price without hidden costs or fees. I love the truck and Dave Kerwin was a great salesperson, He was able to get me the truck that I wanted at a fair price without hidden costs or fees. I love the truck and the features it has. Top notch Dealer. Thanks again More

Used 2014 Jeep Compass Contacted Robert Heppler at Dick Huvaere's dealership, he was extremely helpful in assisting me with finding my next new vehicle! Great selection! T Contacted Robert Heppler at Dick Huvaere's dealership, he was extremely helpful in assisting me with finding my next new vehicle! Great selection! Thank you! More

Very customer oriented Dave Tacconelli and the entire dealership went out of there way to get my car deal done and delivered ahead of schedule. I will send all my friends t Dave Tacconelli and the entire dealership went out of there way to get my car deal done and delivered ahead of schedule. I will send all my friends this way. More