Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

Service Department needs customer service training I wouldn’t get a courtesy car from these guys if you have to have warranty work done. Worse that enterprise rent a car! Truck was in for repair for 5 I wouldn’t get a courtesy car from these guys if you have to have warranty work done. Worse that enterprise rent a car! Truck was in for repair for 5 days, with crap roads in Michigan the courtesy car is bound to get a stone chip. Person behind counter wanted to get quote for repair when returning to charge me. Think about this, would’ve never needed a courtesy car if I didn’t have an electrical charging failure on new truck with 10k miles on it. Follow-ups using provided tools goes unchecked and unanswered. Calls to service rep, no call back. Fill out customer satisfaction card requesting call back, no call back. Only follow-up was on faceboock. Also, service manager will mock you in front of colleagues while your not looking. To bad my wife witness it. Caught in the act. If you want to feel disrespected, go to this dealer. More

Bad experience bad bad bad experience. Taken advantage of. At the time of the lease I was finishing nursing school and we had our first child. We leased under my bad bad bad experience. Taken advantage of. At the time of the lease I was finishing nursing school and we had our first child. We leased under my wife's father's name because of better discounts and price. They knew we did this upon obtaining the lease. we had our payment automated monthly through chrysler capital, maintained the vehicle, and we made sure everything was in order. So when time got close to turn in our lease we called to find out what date we had to turn it in. We were given a date and we cleaned up the car and turned it in. come to find out we coulda drove the car for another 3 weeks. we left multiple messages. When my wife finally got ahold of management after multiple messages she was told "I don't understand what we did wrong" and that "no one shoukda told you that date" when explaining g that's why she was calling he still backed they did nothing wrong and walshe was then instructed he would not help us because our name wasn't on the lease. When my mother in law called he behaved the same way and disregarded our complaint. Sometimes a little kindness or just a little understanding is how you deal with frustrated clients. It was a bad experience all around, from turning our lead in to the poor customer service and handling our complaint. More

Taken advantage of What a horrible company to work with. Not only do they not verbally disclose important information upon initiating lease, they also lie and take adva What a horrible company to work with. Not only do they not verbally disclose important information upon initiating lease, they also lie and take advantage of their leasers. I called to double check what day my lease was to be turned in and the woman said she could look it up and told me 3 weeks earlier than my lease was truly terminated. Even when asked they insisted that my lease was up then. They took advantage of me and my young family for more money and a faster vehicle turn around. I have called and called and called the managers with no response. Chrysler Capital was a nightmare to deal with as well. DICK HUVAERE'S ARE ONLY CARE ABOUT MONEY! THEY TAKE ADVANTAGE OF PEOPLE, LIE, AND DO NOT HOLD THEMSELVES ACCOUNTABLE. Sometimes even a sorry would be sufficient, but not even a phone call back from management is unacceptable. So much for supporting local business. SHAME ON THEM More

Our favorite dealership We have bought and leased from Dick Huvaere's for many, many years, always dealing with Dave Tacconelli He is so personable and only wants the very b We have bought and leased from Dick Huvaere's for many, many years, always dealing with Dave Tacconelli He is so personable and only wants the very best for his customers. Thank you Dave and Dick Huvaere. We love our newly leased Dodge Ram truck. More

New lease We've always gone to Dick Huvaere's for our vehicles and last time we had Chris Gauronskas as our saleman. We really had a positive experience with h We've always gone to Dick Huvaere's for our vehicles and last time we had Chris Gauronskas as our saleman. We really had a positive experience with him so when it was time to get another car I naturally thought of Chris. He was able to get me everything I needed and wanted. I'm very happy with my new vehicle and Chris will always be my go-to guy! More

Dick Huvaere's Richmond Chrysler Dodge Jeep Great Service We are always so pleased with the great knowledgeable people and exceptional service at Dick Huvaere's !!!! Kyle Palermino was especially awesome to We are always so pleased with the great knowledgeable people and exceptional service at Dick Huvaere's !!!! Kyle Palermino was especially awesome to with on this project. We will continue to return to Dick Huvaere's for our automotive servicing,purchasing, and leasing needs. More

Lease deals Leased a DODGE RAM quad cab from dick huvaere's. Customer service was excellent the sales agent Sat down with us was very honest and got me a real Leased a DODGE RAM quad cab from dick huvaere's. Customer service was excellent the sales agent Sat down with us was very honest and got me a really good deal on my lease. More

RAM Rebel Joe Winfield was up front, informative and honest from the beginning. He found what I wanted, tracked it down, got me approved and had me in the RAM Joe Winfield was up front, informative and honest from the beginning. He found what I wanted, tracked it down, got me approved and had me in the RAM within 3 days. He also took the time to run through all of the new technological features a new RAM has. My old RAM was a 2009, it's amazing what the new RAM can do. Joe is the man! More

New truck leasing Dave Tacconelli and his assistant did a great job .... highly recommend to all my friends !!! This was a great experience !! .....thanks for everythin Dave Tacconelli and his assistant did a great job .... highly recommend to all my friends !!! This was a great experience !! .....thanks for everything... I will be back. More