Dick Hannah Volkswagen

I have been to dealerships before in the past, and always felt an overwhelming sense of being pressured and manipulated into purchasing a vehicle that wasn't what I was looking for. The first time I worked w felt an overwhelming sense of being pressured and manipulated into purchasing a vehicle that wasn't what I was looking for. The first time I worked with Scotty, I had an experience unlike the rest. He took the time to understand my needs and my desires in a vehicle, and did everything possible to find me something that encompassed both. He understands people, and doesn't view them as "another customer" when they walk through the door. You genuinely feel he truly wants to help you find what you are looking for the best he can. I had worked with Scotty before in the past, and thought maybe this was a one time "luck of the draw", but upon returning again, I was greeted with the same smile and generosity as before. He is a true and honest individual, and I would recommend anyone who has an apprehension about going to a dealership to work with Scotty and see how much he can change your perception. You will not be disappointed! More

Greg did a great job of taking care of me and getting me the best deal overall. I really appreciate all his hard work and will return in the future to buy another Volkswagen from Dick Hannah. Thanks again! the best deal overall. I really appreciate all his hard work and will return in the future to buy another Volkswagen from Dick Hannah. Thanks again! More

Pretty awesome service... the dealers really met my needs and made this auto lease much easier than my first auto purchase years ago. Much appreciated. and made this auto lease much easier than my first auto purchase years ago. Much appreciated. More

Amazing customer service!!! Scotty listened, had compassion, took my needs and made them reality. Not to mention a great personality and fun sense of humor. I definitely will refer my friends and fa compassion, took my needs and made them reality. Not to mention a great personality and fun sense of humor. I definitely will refer my friends and family. More

Josh Naumcheff was awesome and so was the price! Unfortunately there were (2) two inch scratches on the passenger door that I noticed walking around the car after the sale was over but before I left Unfortunately there were (2) two inch scratches on the passenger door that I noticed walking around the car after the sale was over but before I left the dealer. Josh was awesome and took it to the detail department for a buff and I thought the scratches were gone, but they are not. I am not happy about the scratches on a brand new car, I feel this should have been caught and repaired by the detail department before the car was delivered. If you decide to purchase from this dealer I recommend you completely checkout the car before you sign the paperwork. DO NOT assume everything is good with your vehicle ahead of time. Josh was awesome during the whole process and explained many of the features of my new Golf to me. Due to the lack of attention and preparation during delivery I would not purchase from Dick Hannah again. More

was a good experience for me, Greg was a great sales person to work, was really no pressure, he worked with me and his manager to find me the best deal he could to get me into the car I wanted. I would person to work, was really no pressure, he worked with me and his manager to find me the best deal he could to get me into the car I wanted. I would definately recommend this dealership to a friend. Was very pleased and will go back to them again when I am ready to trade again. Thank you all for your hard work. Great experience and I am extremely happy with my purchase. More

The entire staff was extremely polite, professional, and willing to work with us. We asked for several ( 8 or more) sets of numbers to look at financing and they did it without complaint. It was a little willing to work with us. We asked for several ( 8 or more) sets of numbers to look at financing and they did it without complaint. It was a little unusual the way the price was listed, but in a good way. I liked not having to haggle over the price of the vehicle. I was concerned whn Samantha said she could not come down on the price, but appreciated her taking the time to expain to us why she could not. We test drove two vehicles that day and she stuck with us through the whole thing. We were at the dealer about four hours, but Sam made it enjoyable. Would highly reccomend Dick Hannah dealers to anyone. I do not enjoy shopping for cars, but the people of Dick Hannah made it worthwhile and as pain-free as possible. More

Working with Dave was a great experience. He was a friendly and easy going consultant. Usually you run into pushy sales that want you to buy their way but with Dave it was different. He actually liste friendly and easy going consultant. Usually you run into pushy sales that want you to buy their way but with Dave it was different. He actually listened to what we had to say and work hard to get what we were looking for. Dave was also understanding to our situation so that in itself made the time well spent. I have already recommended him to some of my friends. He also delivered my spare set of keys to my house instead of making me go back to the dealership. The dealership as a whole was pleasant, clean and the staff was friendly. We have another vehicle to change in the near future and will for sure go back to see if Dave can help. More

I had a great experience. Greg was honest and got me into a car even with credit issues. The transaction was swift and smooth. If only all car buying experiences could go as well as this one. I look into a car even with credit issues. The transaction was swift and smooth. If only all car buying experiences could go as well as this one. I look forward to recommending Greg to my friends and family. More

I went in to check out the car and see if I fit (I'm 6'4 and it is a problem for a lot of cars). My old car was getting old and needed to be replaced. I was ready to buy but was not interested in being fo and it is a problem for a lot of cars). My old car was getting old and needed to be replaced. I was ready to buy but was not interested in being forced into a car or hyped into a car that I would feel bad about the next day. I have been to several dealerships and it seams every time I go it's the same old thing. "Look at this car", "Let's test drive it (even though I am really not that interested yet)", "What would it take to get you into this car today". This was NOT one of those experiences. Hamzah greeted us as we arrived at the dealership. We asked him about the Jetta and let him know why we were there. Hamzah showed us exactly what we asked for and sowed us some other options just so we could get a feel for it. Never once did we feel pressured to take a test drive and enter the "Death Spiral at the Dealership". After looking at more that our fair share of the same model cars with slightly different variations we decided to drive one. Again I have been on a few test drives at other dealerships and it is funny because the work so hard to get you to take the test drive and then they take you on a 5 minute spin around the block and call it good and are convinced you are going to buy the car after that and the pressure begins. Never mind that you haven't driven the car on the freeway, on boulevards, in any kind of traffic, parked it reversed or anything beyond driving it through some suburban neighborhood at a max of 35 MPH with no hills or any real driving, if you do want to take it on a more through test drive the salesman looks annoyed especialy if you aren't planning on buy that day (As if I will come back after that?). Again this was NOT that kind of experience. Hamza let us drive it in all of the conditions we wanted to. Me "Can we take it on the freeway/bulavrd/park it/etc.?" Hamzah "Sure take it wherever you want, take as long as you like, I want you to test this car in every way you would like to." He didn't seam annoyed to be in the car during this extended test drive, he answered all of our questions and most importantly when he didn't know something (which was rare) he was not afraid to let us know he was not sure. Once we decided to buy our car the purchase process was not bad. They list there prices and that's that. You don't have to argue price with them. They give you their best offer and the get go. They worked financing through the bank I chose and it was simple. The price was not some phenomenal deal rather it is what I would expect to pay for the car given the research I did (Hence the 3 ratting). What was great is I didn't have to fight to get it to that level. That is where it started. It took a little while to get everything prepared for us to sign (Faster than other dealerships I have been at but still a little bit) and they we were good to go. After that Hamza showed us all of the new features helped us setup our NAV and stereo and even took my wife on a test drive in another car (even though she was almost certainly not going to buy a car then just so she could get a feel for future reference). We love our new car. So much we are considering another one for my wife next year. If we do we will actively seek out Hamzah as he was that fantastic. More