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Dick Hannah Volkswagen

Vancouver, WA

4.8
643 Reviews

3500 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 643 reviews

April 13, 2014

Great Car Buying Experience! I bought a car back in November from Dick Hannah Volkswagen. This was my third car that I've bought from them. Even though I've had some good and not More

by Proud44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
January 28, 2014

Worst dealership I've ever dealt with. Forced into signing a document how "speedy" they were and when the survey came out, we were urged to falsify information so the company would not get bad reviews More

by Notachanceinhell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 14, 2014 -

Dick Hannah Volkswagen responded

I am very sorry to hear of your experience and wish to apologize. This is not the manner in which we want to have our customers treated. It is our sincere wish to EARN your positive experience. We have tried to communicate with you through DealerRater, several times, so that we could learn your name and rectify any outstanding issues. We would also like to determine the individual(s) involved so that we can take the necessary corrective action. Once again, please accept my apology and at your convenience, please contact me directly so that I can make sure that there no unresolved issues. Respectfully. Phil Clunas General Sales Manager Dick Hannah Volkswagen 360-314-0427 philc@dickhannah.com

November 02, 2013

I have never had such a good time spending my money. Robert made it a joyful occasion and the tires look great. Again thanks to you and the team More

by mbmason2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Mason
October 16, 2013

The service department addressed all of our concerns! We were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership whic More

by GoHank2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 16, 2013

This was my third annual scheduled service and everything went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. More

by thomasyost
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ash
October 01, 2013

Adam was helpful from start to finish. He got me checked in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He More

by jls101760
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam in Service
October 01, 2013

Vancouver location awesome service. Portland dealership not so great and could learn a lot about customer service from the Vancouver crew. I will return to this location again. More

by Jrod72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris schave
September 30, 2013

I drive a long commute and rely on my car. Dick Hannah has always kept my car maintened in top condition and has convenient hours. Thanks! More

by Stein678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
September 28, 2013

I was in to have a turn signal bulb replaced and just pulled in and in a short time they were done and it didn't cost a lot. More

by Ann4403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 26, 2013

I had a problem with my front turn signal light. Thougt the bulb went bad. They found out it was a connection problem and fixed it right away. I was very pleased with the friendly People in the service de More

by Schweinfurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
this was done out of curtesy and I don't have paperwork to supply the Name of the friendly People
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