Dick Hannah Volkswagen

Great Experience. We are super happy with our new Toyota Sienna. We were super hesitant in going through a dealership due to our last experience of 8 plus hours, but We are super happy with our new Toyota Sienna. We were super hesitant in going through a dealership due to our last experience of 8 plus hours, but this went by quickly and we felt we were treated very well. If you want to work with someone who you feel will be on your side, then ask for Greg Foumal, this guy is a Customer Service Rock Star. More

Horrible!!!! Raked over the coals!!!! Never again!!! On February 10, 2015, I contacted Dick Hannah Volkswagen through the web and received a phone call from Sales Person Greg Foumal in regards to my requ On February 10, 2015, I contacted Dick Hannah Volkswagen through the web and received a phone call from Sales Person Greg Foumal in regards to my request for information on a used truck at their dealership. I explained our (my husband and myself) situation in great detail and what I was wanting to accomplish. We had two 2014 Toyota's; one was a Tundra Limited fully loaded with 7900 miles on it that we owed $37,938.48 on, the other was a Prius with 9000 miles on it with a payoff of $25,900.00. I explained that we wanted to lower our current monthly payment amount of $792.00, however, I did not want to end up with any negative equity being added onto the loan for a new VW Beetle that I was looking at online. The Beetle had a sale price of $20,990 and we wanted to use the Tundra as the trade on that vehicle in order to get the payments where they needed to be. I made it very clear that I did not want to finance more than $20,990, the sale price, because I knew the Tundra was worth at least the payoff amount. On many occasions, Greg stated that he understood what I was trying to accomplish. I then told him that we were aware that we were upside down (had negative equity) in the Prius so we also were going to include a 1997 GMC truck that was paid off to help absorb some of the negative equity. After several conversations over the phone with Greg he told me they could do the deal and get us out of the negative equity with the Prius so we would be better off, and that there would be no negative equity with the Tundra as a trade-in for the Beetle. We decided to go with the offer that was presented to us on the 13th of February even though the payment wasn't lowered by much - it was supposed to be $770.00 a month, and we would no longer have any negative equity by purchasing a used 2012 Chevy and a new 2014 Beetle which was supposed to be fully loaded with navigation. That was the beginning of the worst experience ever. We live 150 miles from the dealership so the deal was completed over the phone and was supposed to be ready for us to sign when we arrived on the 14th of February…it wasn't. We were there 7 hours. As a consumer I know I have to take some ownership of the experience as well; however, I have a lot going on with my mother’s health declining and being close to her death and trying to put my husband and I in a more comfortable position financially. Because of everything on my mind, I admit that I didn't go over all the details; however, neither did the sales person or the financial manager. The whole thing took so long that we were just ready to be done after the 7 hours knowing we still had 150 miles to drive home. Upon our arrival we were met outside and the truck we were purchasing was brought out for my husband to look at. Right away, my husband noticed damage that was not disclosed on their site regarding the truck which was significant, i.e., dents, rust, radio didn't work, lights didn't work inside. My husband didn't even take it for a drive, he just said he wasn't interested. Greg got into the truck and sped off. The sales manager then came out to speak with Brett to find out what they could do to make the sale. My husband told him on more than one occasion that he just wasn't interested. He went over all of his concerns and just his sheer dissatisfaction with the vehicle and the way it was presented online. After they spoke to him for several hours and looked for other trucks on their lot, they convinced him that they would make the repairs and asked if he would agree to take the truck if they fixed the issues. He reluctantly agreed. After already being there for 3 hours and dealing with the truck issues, they brought out the Beatle for me to see. We drove it and I was satisfied with the vehicle at that time (Greg did not go over the features of the vehicle at that time). We then went inside and sat down to start the process that ended up with us not leaving until closing time, a total of 7 hours which, by the end, felt like a long interrogation. The Toyota Tundra Limited was supposed to be a trade-in on the VW Beetle and I was supposed to be the primary owner. I was assured I was in a great position with the Tundra and would not have any negative equity on the deal due to the value and the amount owed. After waiting hours for the paperwork to be completed we finally went into the financing office to complete the paperwork with Brenda. I can say it was a fiasco at best. Paperwork was not gone over with us nor were the figures. She was answering phone calls from her daughter and text messages from her boyfriend, all while trying to get our contracts completed. I understand it's the consumer’s obligation to go over the contract as well; however, by the time we made it into financing we were exhausted. When the information wasn't gone over with us and with all the interruptions, we failed to say anything. After the paperwork was completed, the salesman Greg took me out to the VW Beatle to go over the features with me, at which time I found out that the vehicle wasn't fully loaded as he had stated nor did it have navigation which I wouldn't have noticed during the first look since the radio screen was large I never questioned it. After the 7 hour ordeal, not to mention the 5 hour drive there and back, we left feeling unexcited about what should have been an exciting day. On the drive home my husband found that his fears with the truck having issues were founded as the truck rattled all the way home. Once it reached a speed of 50 miles per hour he could hardly keep it on the road. This is something he wouldn't have known about the truck as he never test drove it. He was driven in the vehicle around the block, never exceeding 30 miles per hour. The following day was a blur as my mother is in bad health and close to death. We had other things on our mind that day so the contracts weren't even looked at until the following day. When I had a chance to sit down and add everything up and actually look at the figures I was hit hard with the lies and deceit that was thrown our way. While looking over the paperwork, Brenda happened to call to say that the contract for the VW Beetle needed to be re-written because VW would not allow it to go through with Brett on there as the primary which I had actually mentioned to Brett because he couldn't qualify as the primary on two vehicles. She said she tried to get VW to put it through but they wouldn't budge. At that time, I informed her of the issue with the truck and our desire to return it under their 3 day return policy, and that since the deal with the Beatle wasn't as discussed and the contract was, at this time, not valid, we wanted to return both vehicles. They didn't even pay off the Tundra as promised and only allowed 34,438.00 as a trade in allowance for a vehicle they now have listed for $42,999 because they claimed they wouldn't get 37,000 out of it. They then added the 3500.00 onto the loan and when I mentioned that I had been assured I would not have any negative equity they explained it away by stating the vehicle I was buying was retailed at $26,750.00 and since I was getting it at the sale price of $20,990.00 that I wasn't actually in negative equity. I reminded her that I had expressed to Greg that I didn't want to finance more than 20,000.00 because I was trying to keep our payment as low as possible. She started explaining to me that I didn't realize the features I had with that car and how I was actually benefiting from the offer they gave me. (That is not the point; I didn't care about the features of the vehicle, I wanted to keep our combined monthly payments as low as possible and even asked about a cheaper vehicle that was on the lot) Greg said that was the only car he could do the deal with. I then told her that Brett would be driving out again (another 300 mile round trip) to have the issues with the truck addressed. She said she would send him home with the new contract for us to sign with me as the primary because VW would not put the paperwork through the way it was - she had tried. After he made another trip into the dealership and returned home in a loaner car with the contract I called Brenda the next day to tell her we were just going to bring the Beetle back due to all the problems between what was promised and what was actually done, and the fact that there wasn't a valid contract anyway. She then threatened me stating that there were ways she could actually push the contract through and started providing excuses and reasons why they didn't pay off the Tundra as promised - because they had so much to work with due to the retail and the sale that even though they added the 3500.00 on I still paid less for the car than they could have charged. I told her we just wanted to return the vehicles and cancel the deal she told us to drive out so they could work something out. Again we made the 300 mile round trip journey to resolve the issues only to be disappointed again. Upon our arrival, we waited without being approached for about half an hour until Joe spoke with us. He took us into the financial office as Brenda was nowhere to be found and proceeded to tell us he couldn't do anything about the issues. He finally gave in to the issues with the truck, as there were many, and made an offer for a different truck that would increase the payment by a little. Due to the issues with the truck my husband had he decided to take the offer, and even though it still isn't ideal and the payment is higher than we were paying, we accepted. He then asked what I wanted in order to make right on the deal with the Beetle and I said I just wanted to give it back and wash my hands of the deal. He said he couldn't do that and again I went over all of the inconsistencies with the deal and the fact that they didn't even pay off my truck and only gave me $34,438.00 for a truck when they had told me they would pay off. He then replied that they had paid it off. I told him I was assured I would not have any negative amount added onto my loan for the Beetle but they had sneakily added 3500.00 onto my loan. They looked right at me and said I had no negative equity on my loan because it was actually worth more than the sale price so it was absorbed in the difference. These are all things that they twisted to fit the deal. They now have that truck on their lot listed at $42,999. I told him I would be happy if they would just take off the $3500.00 from the contract and I would sign the new contract with those terms or I would just give them the Beetle back. That's when he said he couldn't do anything for me and that after speaking with me Brenda called VW and pushed the contract through the way it was (which she stated she had tried to get them to do but they refused). This made me question what she said to get them to push it through. He then offered me a 500.00 gas card for my issue and said there was nothing more they could do for me. After they wrote up the new financing deal for the exchanged truck I found out why they pushed the paperwork through with VW. They knew the original truck deal was going to have a new contract written and they put me as the primary on the truck which is my husband’s vehicle. When I told my husband that's how they were able to push through the Beetle financing, because now he is listed as the primary on my car and they wanted me to be the primary on his truck, he asked me to sign or he would be stuck with the truck that has so many issues because he wouldn't get financing on another vehicle since they pushed him through on the Beetle so I couldn't return it. April 10 2014 we get a call from Joe the manager at Dick Hannah VW asking what could be done to squash the issue we had at the dealership. After being on the phone nearly 45 minutes with Joe talking about how they treated us. Every suggestion that we suggested was dismissed and Joe said that there was nothing more he could do towards making the deal right. Therefore his call served no purpose at all as he didn't intend to do anything more. (Other than warranty work) I did tell Joe that the dealership could send me another key fob for my truck because the truck should have had 2 fobs to begin with, which it didn't when I purchased the truck. Our Prius and the Tundra came with 2 fobs each and we made sure that Dick Hannah VW got them. Dick Hannah did put in a purchase order for 1 replacement fob for my truck that I picked up at our local Chevrolet dealer. So when I mentioned to Joe he could get me another key fob, he said come by the dealership and he would fill out a purchase order for another fob.. So that would be another 5 hour round trip to get a key fob plus the expense of fuel. Well I am not going to drive 5 hour's and absorb fuel cost when all Dick Hannah has to do is call my local Chevrolet dealer with a purchase order to purchase another key fob for me to pick up just like they did for the first key fob. Another thing to mention is, We were able to trade the Beetle in at our local Toyota dealer to get away from the horrible experience at Dick Hannah VW.. The Toyota dealership was told how we were treated at Dick Hannah VW and they bent over backwards to help us get out of the Beetle.. We got into a 2015 Prius with navigation for the same money we owed on the Beetle. We did have to come up with a $1000 down though.(Joe doesn't believe us, but we have the contract to prove it) But it was worth every penny to get rid of the Beetle. Bottom line is Dick Hannah VW may offer you a great deal on a new vehicle. But they will definitely lie to you and stick it to you on your trade in!!!! More

new girl on the block I was blessed with a new 2015 Passat by the wonderful, helpful, professional staff who prepared everything with care before I arrived. Thanks to Greg I was blessed with a new 2015 Passat by the wonderful, helpful, professional staff who prepared everything with care before I arrived. Thanks to Greg, Joe, Javan and of course Barbie. Great service. More

Great Experience I came in looking for a new car. I worked with Blake Woodard and he was fantasic and friendly to work with. I would reccomend Blake to my friends a I came in looking for a new car. I worked with Blake Woodard and he was fantasic and friendly to work with. I would reccomend Blake to my friends and family. We look forward to coming back. Thank you Katherine Jules More

Really easy to work with! I recently purchased a car from Dick Hannah Volkswagen and had a great experience. The salesperson listened to exactly what I needed, my obstacles an I recently purchased a car from Dick Hannah Volkswagen and had a great experience. The salesperson listened to exactly what I needed, my obstacles and helped me through every step of the way. I would recommend any of my friends and family to him. Great salesperson! More

Awesome Staff!! When taking my teenage daughter to buy her first car, we were met by Nick Blystone. He truly went out of his way to make us feel comfortable and expla When taking my teenage daughter to buy her first car, we were met by Nick Blystone. He truly went out of his way to make us feel comfortable and explained to my daughter everything in detail and insured she understood. Buying your first car is always a stressful experience but Nick made it pleasant and fun!! Thank you again Nick!! More

Really great service While on lunch break i decided to look at the new volkswagens around town. i found my way onto the Dick Hannah volkswagen lot nd was greeted by the su While on lunch break i decided to look at the new volkswagens around town. i found my way onto the Dick Hannah volkswagen lot nd was greeted by the super friendly salesman Nickolas Blystone who showed me the new makes for Jetta and Passat. Long story short, I will be back when i am ready to purchase! MR.Blystone was very helpful, answering any question i had quickly and without "selling" me on cars i don't need, and made me fell comfortable in my decisions. If all your salesmen are this professional, then Dick Hannah has made a customer for life! More

Amazing Salesman!! I am researching new cars to buy and Nick Blystone was amazing! Very professional and knowledgeable about all the vehicles. When I am ready to buy, I I am researching new cars to buy and Nick Blystone was amazing! Very professional and knowledgeable about all the vehicles. When I am ready to buy, I will defiantly go back and work with Nick. He really was a pleasure to speak with. More

These guys really care. The staff at Dick Hannah VW was incredibly helpful when I came in as a first-time buyer. Every step of the process was explained and performed clearly The staff at Dick Hannah VW was incredibly helpful when I came in as a first-time buyer. Every step of the process was explained and performed clearly and thoroughly. My salesman Javan was kind, empathetic, and very patient. There was no pressure, and every interaction I had with him and his colleagues was pleasant and professional. I felt less like I was being sold a car, and more like we were working together to find the right vehicle for me. I left the lights of my new '08 GTI on overnight and came out to a dead battery the same morning it was slated to go into the service center. I gave Javan a call and he showed up at my door with jumper cables! This guy is awesome, definitely would recommend. Additionally the financial staff was equally cool, very informative, and very accommodating. I'll be buying from this place again. More

Nice and Easy A very pleasant experience while buying a car. Explained what I wanted and was rewarded with a Gem! Great time spent with Joe, Matt and Barbie. Thanks A very pleasant experience while buying a car. Explained what I wanted and was rewarded with a Gem! Great time spent with Joe, Matt and Barbie. Thanks guys! Will definitely recommend!! More