Dick Hannah Volkswagen

Great teamwork Although we did not drive on to the lot looking for the car we eventually purchased, Javon was there to greet us as soon as we stepped out of our car. Although we did not drive on to the lot looking for the car we eventually purchased, Javon was there to greet us as soon as we stepped out of our car. With a friendly smile and warm greeting we began the process that led us to buying a 2015 Nissan Altima. Javon was knowledgeable, patient, and informative as we spent a number of hours looking for just the right vehicle. He worked with us and our budget right down to our trade-in so that we got the car that was just right for us. Kori, the finance manager, topped off the entire day with a smile and "can do" attitude that pulled it all together. Whenever there was a bump in the proceedings, everyone at Dick Hannah was there to make the deal work. They pitched in to show true teamwork to achieve customer satisfaction. Javon went above and beyond - even taking time on his day off - to ensure all paperwork was signed, sealed, and delivered. His follow-through made us feel at ease and happy that we bought a car at Dick Hannah. More

Awesome Very happy with my new care, phenomenal salesman, oustandimg customer service, the entire experience was fast and easy, will definitely recommend and Very happy with my new care, phenomenal salesman, oustandimg customer service, the entire experience was fast and easy, will definitely recommend and will definitely be back!!!!! More

Quick, Easy and Professional Service Greg was able to handle our transaction fast, efficiently and professionally. The car we were interested in was waiting upon arrival and the transfer Greg was able to handle our transaction fast, efficiently and professionally. The car we were interested in was waiting upon arrival and the transfer process was smooth. Kori had everything ready to sign and I was in and out in minutes. I would purchase from this dealership and Greg again. More

Complicated transaction made easy A multi-step transaction was required to get me the VW I wanted in the price range I wanted to pay. Everyone hustled to get the deal done. Delivery wa A multi-step transaction was required to get me the VW I wanted in the price range I wanted to pay. Everyone hustled to get the deal done. Delivery was prompt and informative. More

A great place to buy or lease a vehicle! I appreciated the friendly atmosphere and courteous salesmen I encountered during my experience. When I arrived I asked a salesman (Austin) that greet I appreciated the friendly atmosphere and courteous salesmen I encountered during my experience. When I arrived I asked a salesman (Austin) that greeted me, to speak with Larry or Shane. Austin went to find them for me and came back and stated they were both busy with customers, but he didn't leave me just standing there. In fact he offered to show me some cars and that was very nice and considerate; we looked at some vehicles and he was very helpful in helping me to decide on a car. So when Shane came out to join us I already had a general idea of what I wanted. The remaining time I spent with Shane was very informative and comfortable. He answered many questions and he worked with me on what I wanted. After all paperwork was done and I was very happy with my vehicle, Larry came out and showed me a few things about my car and asked if I had any other questions, I stated that Shane did a great job in answering my questions. Thank you all for making me feel like a valued customer. I will tell others about you for sure. I'm a very happy customer. More

A joyful experience I just bought a 2016 golf limited sports wagon and am thrilled! Not only did i get a great price, but the Customer Service was Outstanding! Dimitri I just bought a 2016 golf limited sports wagon and am thrilled! Not only did i get a great price, but the Customer Service was Outstanding! Dimitri Makhanov was the consultant I worked with. He's a true professional and has Customer Service hard-wired into his DNA. I was there for 2+ hours while he and his team called around to get the color of the car I wanted. They ended up sending a truck out to two other dealers around the state to effect the trade. Now that's service! I'd been to 2 other dealers who knew the car color I wanted but made no attempt to find it for me ~ even as i was considering something less desirable. But not Dimitry ~ he was on it ~ wanting me to have what I wanted. He and the team that supported him were hardworking, positive, and diligent. I'm so very grateful! Chris, in financing, was another star. He came up with a creative financing strategy that gave me the best options, was direct and clear without hassling, and helped me navigate the complexity of getting credit approval since i'd had my scores frozen because of identity theft. This dealership runs like a well-oiled machine with Customer Service at its core. They're pleasant, FUN, and easy to deal with. I was amazed to have such a joyful experience and brought Dimitry and Chris some chocolate when I picked up my car ~ out of gratitude for their taking such good care of me :) And perhaps the best part was when I actually got my car and Dimitry, with incredible patience and skill (exquisitely pacing what i could handle), oriented me to the features of the car, demonstrated, then had me do all the things he showed me so i left with confidence. (He'd even suggested I bring a short cable at pick-up so he could synch my iPhone to the car.) And he did all this on his DAY OFF which I thought was amazing. His commitment was to accommodate MY schedule. Not only that, but he spent more time than normal with me, I'm certain, because being older, I'm a bit intimidated by all the new technology. He was a perfect match for my leaving the dealership feeling successful and excited about my new wheels. THANK YOU, Dimitry! With appreciation and gratitude to all I worked with and supported the sale. (I even asked to meet and shake the hands of the guys who were calling around to get me the color I wanted because I was so grateful.) I highly recommend Dick Hannah Volkswagen in Vancouver ~ and Dimitry ~ the man who can make it happen! More

Great customer service To anyone looking to purchase a great vehicle I recommend shopping at Dick Hannah in Vancouver, my wife and I I have bought two vehicles from there no To anyone looking to purchase a great vehicle I recommend shopping at Dick Hannah in Vancouver, my wife and I I have bought two vehicles from there now one in 2015 and another this year !. Not only do we love our VW Tiguan and VW GLI but the great customer service we received and continue to receive really makes it that much better ! We bought both our vehicles from Larry Llorente I would recommend him to everyone not only is he extremely knowledgable about all the different vehicles but he will continue to follow up with you after your purchase to make sure all of your questions are answered, and be there for you if you want need help figuring out those awesome new features your vehicle has like "car net" or the apple car play feature on your touch screen console. I have shopped at other dealerships in the area like Ron Tonkin and the customer service I received at other dealerships just doesn't come close to great service received at Dick Hannah and continue to receive. I have only worked with Larry Llorente there so I would recommend looking for him when you shop at Dick Hannah if you want top notch service. More

Thank you for having Javan as a team member ! Javan was our salesman who sold me my car. He was very helpful and answered my questions without hesitation or beating around the bush. He spent the t Javan was our salesman who sold me my car. He was very helpful and answered my questions without hesitation or beating around the bush. He spent the time with me to make sure I had a great experience with my car by setting me up with all the bells and whistles and demonstrating how they all worked. He was very polite and caring and made sure all of my needs were met. It was a pleasure working with him for my purchase and I thank him for not just making me and my family feel that we were just another sale for him but he built a trusting friendship with us and I wish him the best and hope to see and hear from him again. More

Walked away happy Greeted right away by a young man named Javan. He was extremely helpful & knowledgeable. They went out of their way to make us happy & accommodated us Greeted right away by a young man named Javan. He was extremely helpful & knowledgeable. They went out of their way to make us happy & accommodated us in our first car buying experience. We left the same day with a brand new car within our price range in the style we wanted. Overall we were very satisfied with our visit. More

Great service I can to Dick Hannah just looking around not expecting to buy a car that day. Javan met with me and walked around the entire lot until we got back aro I can to Dick Hannah just looking around not expecting to buy a car that day. Javan met with me and walked around the entire lot until we got back around and brought a car out for a test drive. It was a 2016 Jetta and I fell in love with it instantly! The whole time Javan was extremely helpful and kept trying to get the right price for me. Overall the experience was great and I really enjoyed the service and honesty. More