Dick Hannah Volkswagen

Javan was super professional and a pleasure to work with. He knows the inventory and I feel like he always had my best interest in mind. I hope he's still was super professional and a pleasure to work with. He knows the inventory and I feel like he always had my best interest in mind. I hope he's still there when I buy my next VW! More

Buy your next car ONLINE... Really! The entire experience started out with a quick response from Greg in Internet Sales. I was interested in a 2017 Tiguan and after just a few emails, we The entire experience started out with a quick response from Greg in Internet Sales. I was interested in a 2017 Tiguan and after just a few emails, we had a tentative deal on the table. They pulled the vehicle for me to test drive the following morning and when I showed up, there it was, almost on-display in the front. The car matched the internet description and photos to a T. No misrepresentation. I was met by Greg, (thanks for the keychain!) who was quick to introduce me to the vehicle and we were off! The test drive went very well, Greg was thorough and able to answer my questions in a knowledgeable way. I decided to move forward with the purchase but there was a change in financing. This is where Roy, I believe the Sales Manager, stepped in and explained EVERY part of the deal, from each fee to how the deal was structured. My trade-in had a clear, fair-market value, and he was able to provide me with a few new financing options. He was very patient with me and my questions and left me with an informed decision to make. I accepted the financing option that fit me best, (thanks for the deal Roy!) and then the behind the scenes portion got rolling. This was fairly quick, as I was the first customer of what was sure to be a very busy Friday since two more were waiting to sign as well. Chris in financing was friendly, quick and efficient. When I received delivery, the detailers had done a very nice job inside and out. Greg was able to sit with me in the car and go through some of the features, as well as pairing my phone and activating my free trial of "Car-Net." I have had the car for a week now, and absolutely LOVE IT!!!! The “Car-Net” folks are very friendly and the features in the vehicle are endless. Overall, I would have to say that the good majority of my experience went very smoothly and when the financing curveball came, Roy wasn’t the usual “smooth talker” that other dealers have sent in the past to confuse the customer and steer them in a direction that is best for the dealership. Not like that at all. Roy was very good at presenting the financing options and then explaining each one in detail. I must admit, I did ask for his opinion, but he was not pushy. I highly recommend purchasing a vehicle online here, as they will hold the vehicle and if I happen to not like it, (IMPOSSIBLE!) I was not locked into any type of binding agreement. Go online and strike a deal with Greg, head for the test drive, and actually have a positive experience at a dealership for a change! I am very happy with the experience in general and of course my gorgeous new car. Thanks for all the hard work guys!! More

Best experience EVER! Let me preface this by saying that several salesmen from other dealerships contacted me too. My experience with these other people were beyond upsett Let me preface this by saying that several salesmen from other dealerships contacted me too. My experience with these other people were beyond upsetting. Initially, Greg sent me an email introducing himself and not coming across as a pompous xxx. I did express my situation to Greg, and he took it upon himself to talk to Alex. Alex sent me an email and for whatever reason he just sounded so sincere. He asked me to give him a chance to help and for whatever reason I trusted him. A couple of hours later I was approved for a brand new Jetta. Greg went the extra mile and I will be forever grateful to him. My daughter and I drove up to Vancouver the very next day and I'm excited beyond belief. Thank you, Greg, from the bottom of my heart. You too Alex, you guys ROCK! More

Family friendly sales rep As a single mom it was hard to find time to go out and purchase a new vehicle on a whim. Nicholas was great at communicating with me to schedule an ap As a single mom it was hard to find time to go out and purchase a new vehicle on a whim. Nicholas was great at communicating with me to schedule an appointment knowing I have limited time to do so. He helped me find a car that fit my kids comfortably as well as provide all the necessary amenities I needed. Nicholas was patient and knew my time was as valuable as his own. Thank you for being so helpful. More

Helpful sales rep Nicholas Blystone made my car buying experience a breeze. He listened to my questions and concerns with every vehicle I was looking at and helped narr Nicholas Blystone made my car buying experience a breeze. He listened to my questions and concerns with every vehicle I was looking at and helped narrow down my decision without feeling the typical pressure. More

Dick Hannah Volkswagen FTW Austin Pounders and Roy the sales manager were absolutely phenomenal at their jobs...Will defintely do buisness here again..Can't wait for 2018 Jetta Austin Pounders and Roy the sales manager were absolutely phenomenal at their jobs...Will defintely do buisness here again..Can't wait for 2018 Jetta too come out...will be trading in my 2016...Way too go guys...I have already referenced several people too come buy from u guys. Excellent work...Excellent time management as well...Thanks Again...Oh one more thing...GO DUCKS!!!! WOOOOOHOOOO More

Straightforward and on time I bought a 2016 Golf Sportwagen from Greg, and would do it again. The process went exactly as it was explained to me ahead of time. We agreed to a I bought a 2016 Golf Sportwagen from Greg, and would do it again. The process went exactly as it was explained to me ahead of time. We agreed to a price before I arrived at the dealership, and a time the car would be ready. I arrived a little late (apologies, guys), and the car was ready to go. Right away, Greg took me over to it, and we went for a test drive. He answered all of my questions, explained that the car would be detailed and filled with gas while we did paperwork, and about how long that paperwork would take. There was no upselling at any point in the process. I was handed to Chris to handle paperwork, who did so efficiently and quickly, and also answered all of my questions. By the time the paperwork was done, my detailed car was ready to go. Greg handed it off to me, answered all of my remaining questions (and helped me setup my phone), and off I went. Bonus points to the team for storing my bike inside the sales office during the whole process. Greg did an excellent job by being so straightforward, and by keeping our agreement firm throughout the process. More

Awesome sauce Such a bug help. Thanks Javan for helping me get my first vehicle...very informative, great communication, and most of all affordable. I love my new Such a bug help. Thanks Javan for helping me get my first vehicle...very informative, great communication, and most of all affordable. I love my new car. Keep up the good work Javan. More

Excellent Experience Austin and Chris were both extremely friendly and professional during my time at the dealership. I never felt like I was just another transaction to t Austin and Chris were both extremely friendly and professional during my time at the dealership. I never felt like I was just another transaction to them; they answered any and every question I had and made sure I felt at ease during the entire process. Austin was extremely knowledgeable when it came to the vehicle I purchased and went above and beyond explaining features I may have otherwise never knew existed. The entire process Austin and Chris both made me feel like I was someone they had known for quite some time and not someone just trying to make a sale. I would recommend working with Austin and Chris to any of my friends in the market for purchasing a car. I never felt out of the loop during the process and Austin kept me updated every step of the way. Thanks for everything! More

Great service, great car This place really put me at ease. There was plenty to consider and Shane treated my process with patience and plenty of knowledge of the options avail This place really put me at ease. There was plenty to consider and Shane treated my process with patience and plenty of knowledge of the options available. I wound up in a vehicle that I am thoroughly pleased with. More