Dick Hannah Volkswagen
Vancouver, WA
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We worked with Koren at DH Volkswagon. Seamless experience the way purchasing a vehicle should be! Koren navigated our time in a thoughtful manner, really hearing what I wanted to facilita Seamless experience the way purchasing a vehicle should be! Koren navigated our time in a thoughtful manner, really hearing what I wanted to facilitate a deal that I felt comfortable leaving the lot with. First time as a VW owner (for me) and he offered extra time to review and help me understand features in the vehicle that are new to me while also confirming the mechanics and technical aspects with my husband. As a customer I think all bases were covered and I appreciate the kindness expressed by each person we interacted with in our experience. Typically I seriously dread the deal negotiations involved in purchasing a vehicle. However this one was different and as I told Koren, it was relatively painless and actually fun! More
Unfortunate Experience Initial sales process went well. After that process went downhill. Individual with supposed knowledge of Car-net initiation process provided bad and misleading information. From t After that process went downhill. Individual with supposed knowledge of Car-net initiation process provided bad and misleading information. From there individual in finance department failed to follow-through with straightforward commitment. From there another individual failed to follow-through with another offered commitment. Perception is genuine customer service is facade. More
I cannot say enough great things about my experience at Dick Hannah VW! From the moment I walked in, I felt genuinely welcomed and taken care of. Nick and Heather went above and beyond to ensure everything Dick Hannah VW! From the moment I walked in, I felt genuinely welcomed and taken care of. Nick and Heather went above and beyond to ensure everything went smoothly. Nick patiently answered all my questions, making sure I felt confident every step of the way. Heather’s attention to detail made the entire process seamless and enjoyable. Together, they made what could have been a stressful experience into an absolute pleasure. The team at Dick Hannah VW truly sets the bar for exceptional customer service. If you’re looking for a dealership where you’ll be treated like family, look no further. Thank you, Nick and Heather, for going the extra mile and making this such a memorable experience! More
Very clean dealership. Everyone was helpful and made sure I was taken care of. Fastest I’ve ever been in and out in a dealership. Everyone was helpful and made sure I was taken care of. Fastest I’ve ever been in and out in a dealership. More
This is our second purchase from Dick Hannah VW of Vancouver; first a pre-owned Jetta and now a brand new 2024 Taos. We are very pleased with the honest professional service we received each time. I a Vancouver; first a pre-owned Jetta and now a brand new 2024 Taos. We are very pleased with the honest professional service we received each time. I am very impressed with the handling and comfort of the Taos ride and looking forward to some road trips! Hats off to Jake and Isaac who were handling our transaction; they were great to work with!! Kevin and Katherine E. More
Nick Ornelas was a great salesman! took in exactly what i wanted for a car and found me my dream car in one day!! i’m so happy about my purchase and would definitely recommend! They ma took in exactly what i wanted for a car and found me my dream car in one day!! i’m so happy about my purchase and would definitely recommend! They made everything smooth and easy and let me know if i had any problems to bring it in!! More