Dick Hannah VW of Portland

I was greeted right away upon pulling into the bay. Joe stated that he would be right with me. Looked up my car and reviewed the service I was scheduled for. Was a 2 hour expected wait. Joe visited me afte stated that he would be right with me. Looked up my car and reviewed the service I was scheduled for. Was a 2 hour expected wait. Joe visited me after some time to give me an update on the progress. He went over a brief review of what was currently being done to my car and promised he would be back to get me when complete. After a short time Joe returned and took me to his desk to review the service results. He directed me to my car which was waiting for me close by. Excellent customer service. Having to wait longer times are always worth it when you know you and your car are being treated great. I'll contact Joe from now on for my future needs. Thanks Dick Hannah! More

Great experience, great fast service with a smile. Service center rocks, in and out in a jiffy! Friendly communication, and it was nice to get into a clean car and be out the door in about an hour! E Service center rocks, in and out in a jiffy! Friendly communication, and it was nice to get into a clean car and be out the door in about an hour! Express service highly recommended !!! More

The moment I pulled into the driveway it was a pleasant experience. The guys in the service department saw me coming and opened the garage door, waved me in and welcomed me in a friendly manner. The had my experience. The guys in the service department saw me coming and opened the garage door, waved me in and welcomed me in a friendly manner. The had my appointment record and the car was ready to be serviced within 2 minutes. I was off to the comfy waiting room to read my book and relax. I was told it would take 2 hours, I was on my way home in 1 hour and 45 minutes. Joe was very pleasant and helpful and when I asked for a referral to a company to look at a couple of minor scratches, everyone scrambled to find me a business card for Same-day Auto Scratch & Dent Repair. I love companies that network! 100% satisfied! More

This year I decided that this will be the year to buy a new car, but I really didn't want the hassles that car dealers give you. But let me introduce you to Scott Doyle at Dick Hannah's car dealership. You new car, but I really didn't want the hassles that car dealers give you. But let me introduce you to Scott Doyle at Dick Hannah's car dealership. You know how most dealers will try to sell you what they want to sell you? But not Scott he listen to every detail I wanted and he incorporated them into my deal. Saturday I went to just look and get a feeling for the kind of car that I wanted, but I left there with my car and everything that I was looking for. Thank you, Scott and Dick Hannah Ann Sutton More

I have always wanted a Hyundai Genesis and when I saw one on the Dick Hannah website I knew I had to have it. Working with Hollie made the whole process very simple as she was very knowledgable about every q on the Dick Hannah website I knew I had to have it. Working with Hollie made the whole process very simple as she was very knowledgable about every question or concern I had. They even picked me up at my hotel as I had no transportation to their dealership. It was this little extra step that proved they take their customer service very seriously. I would and already have recommend this dealership to family members. More

I had a potential coolant leak and they had it scheduled for the whole day. They were able to check out it and get my oil changed,wipers changed,and check to see the coolant situation all while I waited. Th for the whole day. They were able to check out it and get my oil changed,wipers changed,and check to see the coolant situation all while I waited. They saved me many hours of having to leave and then return. I think everyone is very friendly and the service is first rate. I would never think of taking my VW anywhere else for service,and it just went out of warranty. Everyone is also extremely upfront and honest which I really appreciate. Thanks for taking such great care of me and my VW GTI. More

Hollie was outstanding, she was confident as well as stongly acquainted with the product. She was able to explain features without having to go to the manual that was very impressive. She displayed l stongly acquainted with the product. She was able to explain features without having to go to the manual that was very impressive. She displayed loyalty to the brand VW and wasn't at all pushy, she didn't need to be. She respected my time restraints, communicated with me via email when needed most importantly she understood the undertaking of such a purchase was serious to me, and not a game. I have and would recommend working with her to family and friends along with your dealership. More

The entire staff at the dealership was very helpful in not only selecting a car, but going out of their way to make me fee like I was getting a great deal. Willie was very helpful in the decision-making p not only selecting a car, but going out of their way to make me fee like I was getting a great deal. Willie was very helpful in the decision-making process! More

Tyson was great to work with, easy to get along with and attentive. He listened to what I was looking for and worked to help me find it. Working through the financing was a fairly painless process as well. attentive. He listened to what I was looking for and worked to help me find it. Working through the financing was a fairly painless process as well. I didn't feel pressured at any time during the process and drove away feeling very good about my experience with Tyson and Dick Hannah. I was made to feel like my business was important, which is the exact opposite of the dealership I had stopped at on my way over. All in all this was a great experience as far as car buying goes and I'll be headed back when it's time for a new one. Thank you! More

This was an amazing experience... I hate to shop... I hate to buy a new car... but with this broken leg my stick shift had to go. My son got on the internet and found 2 Prius I could maybe afford. He cal hate to buy a new car... but with this broken leg my stick shift had to go. My son got on the internet and found 2 Prius I could maybe afford. He called Hollie at this dealership and she was kind, sweet, caring. We drove up from Stayton, got ther at 10:00am and by noon I had taken one of the biggest steps in my life... I love my Prius but more than anything when I pulled off the lot I felt everything had been done to make me comfortable about this purchase. I felt confident and was treated fairly... Thank you! I bought a Prius but it won't let me type that in? More