Dick Hannah VW of Portland

Good service and acceptable customer service. Customer for life and Maintenance programs are a plus. Stronger knowledge base of the what's included with those programs from the sales staff during the sal for life and Maintenance programs are a plus. Stronger knowledge base of the what's included with those programs from the sales staff during the sales process would be helpful. Also, really like being able to get the car washed there once a month for free. More

I was greeted right away upon pulling into the bay. Joe stated that he would be right with me. Looked up my car and reviewed the service I was scheduled for. Was a 2 hour expected wait. Joe visited me afte stated that he would be right with me. Looked up my car and reviewed the service I was scheduled for. Was a 2 hour expected wait. Joe visited me after some time to give me an update on the progress. He went over a brief review of what was currently being done to my car and promised he would be back to get me when complete. After a short time Joe returned and took me to his desk to review the service results. He directed me to my car which was waiting for me close by. Excellent customer service. Having to wait longer times are always worth it when you know you and your car are being treated great. I'll contact Joe from now on for my future needs. Thanks Dick Hannah! More

I had to have my car towed in due to not starting. It was also due for 50k service. It was worked into the schedule and staff kept me informed of progress and diagnosis. I was pleasantly surprised when the also due for 50k service. It was worked into the schedule and staff kept me informed of progress and diagnosis. I was pleasantly surprised when the cost quoted for diagnosesing the problem and testing the electric system was included in the price of the new battery, resulting in a much lower bill after all was done. Total experience was reassuring, pleasant and satisfying! More

Great experience, great fast service with a smile. Service center rocks, in and out in a jiffy! Friendly communication, and it was nice to get into a clean car and be out the door in about an hour! E Service center rocks, in and out in a jiffy! Friendly communication, and it was nice to get into a clean car and be out the door in about an hour! Express service highly recommended !!! More

The moment I pulled into the driveway it was a pleasant experience. The guys in the service department saw me coming and opened the garage door, waved me in and welcomed me in a friendly manner. The had my experience. The guys in the service department saw me coming and opened the garage door, waved me in and welcomed me in a friendly manner. The had my appointment record and the car was ready to be serviced within 2 minutes. I was off to the comfy waiting room to read my book and relax. I was told it would take 2 hours, I was on my way home in 1 hour and 45 minutes. Joe was very pleasant and helpful and when I asked for a referral to a company to look at a couple of minor scratches, everyone scrambled to find me a business card for Same-day Auto Scratch & Dent Repair. I love companies that network! 100% satisfied! More

This year I decided that this will be the year to buy a new car, but I really didn't want the hassles that car dealers give you. But let me introduce you to Scott Doyle at Dick Hannah's car dealership. You new car, but I really didn't want the hassles that car dealers give you. But let me introduce you to Scott Doyle at Dick Hannah's car dealership. You know how most dealers will try to sell you what they want to sell you? But not Scott he listen to every detail I wanted and he incorporated them into my deal. Saturday I went to just look and get a feeling for the kind of car that I wanted, but I left there with my car and everything that I was looking for. Thank you, Scott and Dick Hannah Ann Sutton More

I have always wanted a Hyundai Genesis and when I saw one on the Dick Hannah website I knew I had to have it. Working with Hollie made the whole process very simple as she was very knowledgable about every q on the Dick Hannah website I knew I had to have it. Working with Hollie made the whole process very simple as she was very knowledgable about every question or concern I had. They even picked me up at my hotel as I had no transportation to their dealership. It was this little extra step that proved they take their customer service very seriously. I would and already have recommend this dealership to family members. More

I had a potential coolant leak and they had it scheduled for the whole day. They were able to check out it and get my oil changed,wipers changed,and check to see the coolant situation all while I waited. Th for the whole day. They were able to check out it and get my oil changed,wipers changed,and check to see the coolant situation all while I waited. They saved me many hours of having to leave and then return. I think everyone is very friendly and the service is first rate. I would never think of taking my VW anywhere else for service,and it just went out of warranty. Everyone is also extremely upfront and honest which I really appreciate. Thanks for taking such great care of me and my VW GTI. More

Hollie was outstanding, she was confident as well as stongly acquainted with the product. She was able to explain features without having to go to the manual that was very impressive. She displayed l stongly acquainted with the product. She was able to explain features without having to go to the manual that was very impressive. She displayed loyalty to the brand VW and wasn't at all pushy, she didn't need to be. She respected my time restraints, communicated with me via email when needed most importantly she understood the undertaking of such a purchase was serious to me, and not a game. I have and would recommend working with her to family and friends along with your dealership. More

The entire staff at the dealership was very helpful in not only selecting a car, but going out of their way to make me fee like I was getting a great deal. Willie was very helpful in the decision-making p not only selecting a car, but going out of their way to make me fee like I was getting a great deal. Willie was very helpful in the decision-making process! More