Dick Hannah VW of Portland

Definitely inquire about a car via the website Definitely inquire about a particular vehicle via the website to get connected with the Internet Sales staff, especially Scott Doyle. Make an appointm Definitely inquire about a particular vehicle via the website to get connected with the Internet Sales staff, especially Scott Doyle. Make an appointment to get more experience, less commission sales pressure, and to start with the lower online price. More

First time using service center I have been using Ron Tonkin service since I bought my vehicle, but recently became concerned with costs, stated repair needs, and lack of cleanliness I have been using Ron Tonkin service since I bought my vehicle, but recently became concerned with costs, stated repair needs, and lack of cleanliness. I received a discount mailer for service at Dick Hannah and decided to try it out, this represents my experience. I arrived for an oil change, using the express service. Check-in took 20 minutes, they were very busy closing out tickets, taking calls and helping customers who arrived before me. But, atleast five times I received an apology for the delay and was told they would be with me shortly. They recognized the delay, owned up to it, and kept me a priority. Once checked in, the employee introduced me to the facility and showed me to a large, comfortable waiting room with two televisions, and complimentary water. He checked back in after 45 minutes and gave me an update on the service. He asked if I wanted to complete minor repairs or if the shop should. I decided to complete the repairs and he sent the car to be washed and vacuumed. At check out the employee was personable and asked me about baseball, having noticed I was watching a game in the waiting room. He went over the service, and took a coupon that had expired the day before. My car was cleaner than it arrived and the service was thorough. Repairs Ron Tonkin claimed needed to be completed were not recommended by Dick Hannah, they were honest about the condition of the vehicle. For this, Dick Hannah has earned a customer through the life of this car and I will buy my next from them. More

Helpful and patient I live in New York and was trying to buy a vehicle for my daughter. It took me two months to work the deal out via email and ask all the questions I n I live in New York and was trying to buy a vehicle for my daughter. It took me two months to work the deal out via email and ask all the questions I needed to ask. I also had to persuade my daughter to accept the new car. James was the sales person I felt with and he helped my out the whole two months. He was patient and helpful. In the end my daughter bought a new Volkswagen Tiguan. She loves the vehicle and the dealership was awesome More

Getting my first car! Noe was really helpful and really nice! I got my car in a timely manner. I drove all the way to seattle to get this car. Recommend you to check out th Noe was really helpful and really nice! I got my car in a timely manner. I drove all the way to seattle to get this car. Recommend you to check out this dealership! More

Best experience ever! I had an amazing experience at Dick Hannah VW! Everyone I worked with that day was friendly, knowledgeable and extremely helpful. Cort Bailiff was m I had an amazing experience at Dick Hannah VW! Everyone I worked with that day was friendly, knowledgeable and extremely helpful. Cort Bailiff was my sales agent and was an all around cool guy! More

An Amazing Car Buying Experience I had an amazing experience with VW of Portland. Doug Clark, my sales guy was professional, funny, nice. I learned a long time ago that if you I had an amazing experience with VW of Portland. Doug Clark, my sales guy was professional, funny, nice. I learned a long time ago that if you don't tell someone exactly what you want, you won't get it, and if you aren't going to get what you want, then be willing to walk away. I had applied for a loan for a car, changed my mind to an SUV, and sent them a link of exactly the car I wanted that was on their lot, and Mazda CX-5. They came back with a good payment, great interest rate, and they had most of the paper work done when I got there. My car was there, I test drove it, said I wanted it , signed some papers, and Doug congratulated me. We added it to my insurance, I got the DMV and contract filled out, and drove away with my new car. It did take a couple of hours, no doubt, but if you give them your exact parameters before you get there, you will get the car you want. This is my first time actually buying a car at a dealership, and it was awesome, and not scary at all. I loved Doug and Jay at VW of Portland. Thank you guys for a great car buying experience. More

Noe was so great Thank you Noe! I was so impressed with his knowledge of the VW experience! I am anxiously awaiting my next car! I really expected to be taken advant Thank you Noe! I was so impressed with his knowledge of the VW experience! I am anxiously awaiting my next car! I really expected to be taken advantage of, however, Noe was kind, and thoughtful. I couldn't recommend him more. More

Good Buying Experience I bought a new 2015 Golf STI with Doug Clark's help. I couldn't be more pleased with Doug or Hannah VW. Doug responded my Internet inquiry in minutes I bought a new 2015 Golf STI with Doug Clark's help. I couldn't be more pleased with Doug or Hannah VW. Doug responded my Internet inquiry in minutes (via phone) and kept in touch via text messages until I came in for a test drive appointment the following day. He was personable, professional, and knowledgeable, and my test drive closed the deal. The buying process was easy and kind of fun since the Sales Manager I worked with (sorry, forgot his name) was also personable and flexible. We renegotiated my trade-in and purchase price + options 3 times, and I felt like I got a good deal on both. Best of all, in the 4 days since I bought my car Doug has left a 'thank you / how do you like your new car?' voice mail and email, and proactively worked with me to get my car in for add-on accessories service. How many salespeople stay proactive after a deal closes these days? Not many! So his persistence is a sign he wants to keep my business after the sale, which I appreciate. Happy with everything so far and I will definitely recommend Doug and Hannah VW to friends and family here in Portland. More

Thank you so much Doug! As a first time new car buyer, I was naturally nervous and very concerned about getting a good deal. When I was approached by Doug, his friendliness, As a first time new car buyer, I was naturally nervous and very concerned about getting a good deal. When I was approached by Doug, his friendliness, knowledge and professionalism immediately calmed my nerves and I knew he could help me make an informed decision between the cars I had researched online. His commitment to my concerns during the purchasing process and even afterward is much appreciated! The process went smoothly and was actually much easier than I had anticipated, I would definitely recommend his services to friends and family. More

Knowledgable and Personable I had a great car buying experience at Dick Hannah VW in Portland. Doug Clark was our sales guy, and he really knew his stuff, and made it a very pos I had a great car buying experience at Dick Hannah VW in Portland. Doug Clark was our sales guy, and he really knew his stuff, and made it a very positive car buying experience! Doug is a smart and warm person which made the experience fun and informative. No pushy sales people here. Not what you usually think of when shopping for a car. Everyone at the dealership was very helpful. Doug provided me with all the information I requested to feel comfortable in making such a large purchase. I would highly recommend Dick Hannah, and go see Doug! He rocks! I am very happy with my purchase. M.W. More