Dick Hannah VW of Portland

Best Mother's Day Gift Ever! I tried 5 different VW dealerships in 3 days. I knew what I wanted and how much I was willing to pay; I even had a loan approved - I just needed the c I tried 5 different VW dealerships in 3 days. I knew what I wanted and how much I was willing to pay; I even had a loan approved - I just needed the car! Two of the dealerships didn't call back. A third dealership sold the car to another person in the middle of our deal. The fourth dealership kept trying to wheel-and-deal. I almost gave up but called Dick Hannah the day before Mother's Day. Within two hours he had my car (from another lot) and the deal was done. I drove up to Portland for Mother's Day and within 30 minutes drove away in my new Atlas! Thank you Roy & Noe! More

Very unprofessional Drive an hour to get here for a 3pm appointment and the idiots have the car on another lot... then the sales guys absolutely sucked. DO NOT BUY HERE y Drive an hour to get here for a 3pm appointment and the idiots have the car on another lot... then the sales guys absolutely sucked. DO NOT BUY HERE you’ll regret even going to test drive there. More

First VW Aaron was great at providing us options and allowing us to explore them. Very chill and relaxed, didn’t feel pressured to buy the first time I went in Aaron was great at providing us options and allowing us to explore them. Very chill and relaxed, didn’t feel pressured to buy the first time I went in, which made me feel comfortable compared to other places I’ve been to. More

Great experience It was great to work with Esteban and Travis ( I think that was his name). It took a bit longer than expected but j was happy amd surprised we were ab It was great to work with Esteban and Travis ( I think that was his name). It took a bit longer than expected but j was happy amd surprised we were able to leave in a new car! Super happy! More

Noe and crew were great, upfront and honest Went looking to decide between a GTI and an Golf Alltrack. While the particular car I decided on wasn’t applicable to special ad discount pricing (was Went looking to decide between a GTI and an Golf Alltrack. While the particular car I decided on wasn’t applicable to special ad discount pricing (was a different stock number), they still went out of their way to work with my situation and still come to a very fair price and deal. This was all relaxed and not any pressure. Very upfront and straightforward presentation of the facts and available options. Noe was a great, relaxed salesperson who allowed me to look over the cars without the hint of pressure. His comfortable and polite personality was rewarded with a sale! Ended up leasing a new Golf Alltrack under very fair terms. And Noe went out of his way to accommodate scheduling a small paint blemish fix and offered to drop me off and pick me up, accommodating my work schedule. So far, I have nothing but great things to say about the experience. Thanks guys! More

Won't stand behind their work I bought a 2013 Jetta Hybrid from here which cost me about $33K brand new. One year later partr of the transmissions "brain" called the mechatronic un I bought a 2013 Jetta Hybrid from here which cost me about $33K brand new. One year later partr of the transmissions "brain" called the mechatronic unit goes out which was covered thanks to a recall. As of right now my Jetta is sitting in a different/competitors lot and has informed me it has the EXACT same problem which was promised to be fixed only this time Dick Hannah VW wont honor their work and product and isn't going to be covered because the "warranty" of 12 months or 12,000 miles has lapsed. This is now the second time an $1100 part failed not including labor and that still may not fix the issue. How many transmission do you know that last more than 12,000 miles? Most id guess. So now I'm stuck with a $13K loan remainder and a Jetta I cant even drive. It seems that a company that claims to be one of the best and a dealer who supports them would stand behind their work. Especially on a transmissions computer. I can understand not covering tires, brakes, head/tail lights because its normal wear and tear. Transmissions however no matter what company should last longer than this. Ive taken it in for an oil change and had the bolt stripped not allowing it to be tightened again once oil was drained and I'm certain an engine with no oil isn't a good thing. The list goes on. I'd NEVER have expected to get kicked to the curb by VW though and with customer service like this I wont be a repeat buyer and will advise anyone I know to reconsider. I've seen Geo Metros last longer than this so beware of what you're getting into otherwise you'll have a nice shiny lawn decoration to look at. Lesson learned. If anyone wants to know more details or has questions please contact me More

Run, do not walk away from Dick Hannah Shyster sales manger and staff. This was the second VW I had purchased in August. Dealing with Dick Hannah was the worst car buying experience of my Shyster sales manger and staff. This was the second VW I had purchased in August. Dealing with Dick Hannah was the worst car buying experience of my life. Their staff all claimed "would meet or beat" all deals; and then discredited Salem VW who were great to work with. I was able to prove the discounts at Salem, and then Saydi claimed they were fraudulent and made up. High pressure 4 hour lies sales manipulation. I hope my review will turn a least 1 buyer away and save them major headaches. There is not enough space to explain all Roy Saydi and Jacob Treacy's(not listed) tag team of zero veracity. More

Great Exerience I needed a new car but was not expecting to get what I got! A brand New VW Touareg!!! I am so excited, thanks to Noe and Esteban!! He was very knowled I needed a new car but was not expecting to get what I got! A brand New VW Touareg!!! I am so excited, thanks to Noe and Esteban!! He was very knowledgeable and was able to answer any questions I had More

Very Easy Process Noè helped me buy my first car. Process was easy and quick. Also, the car was in very good shape and priced fair. Highly recommend! Also, Ginger in fi Noè helped me buy my first car. Process was easy and quick. Also, the car was in very good shape and priced fair. Highly recommend! Also, Ginger in financing was awesome! :) More

Honest and fast!! After being lied to at Herzog Meier, being told the quote I was given by Esteban was a lie, and that only they had the vehicle I wanted was on their l After being lied to at Herzog Meier, being told the quote I was given by Esteban was a lie, and that only they had the vehicle I wanted was on their lot. I walked out and drove across down to Dickhannah. Not only did Esteban and his manager show me all the numbers upfront, they were also very transparent on how they could get to those figures. Didn't have to haggle much and it was fast. Glad I picked up my phone and called Dick Hannah. More