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Dick Hannah Toyota

Kelso, WA

4.9
1,624 Reviews

2632 Coweeman Park Dr

Kelso, WA

98626

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Showing 1,624 reviews

July 23, 2019

Easy to work with Dealership got us a good price and did everything they said they would do. Made the process very easy. They also have a program that deals with hapo c More

by Happy purchaser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Dyer
Jul 31, 2019 -

Dick Hannah Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 17, 2019

Happy I have had the best experience at Dick Hannah Toyota. Our sales associate Tori was very pleasant to work with. She was friendly and worked hard for us More

by Helend1203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Torri Bridges
Jul 22, 2019 -

Dick Hannah Toyota responded

We are so pleased you enjoyed your visit to Dick Hannah Toyota! Thank you so much again for your feedback! We hope you have a great day!

July 16, 2019

Buying a used car I went in looking and they made it so easy I left with a vehicle I am satisfied with. They were friendly and made me feel welcome. More

by keeperoftheflame
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vance Pinson, Carson Brewer
Jul 18, 2019 -

Dick Hannah Toyota responded

Thank you for the 5 star review and great review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 16, 2019

Awesome experience!!! Had a great experience, they made it so easy, hassle free and very straight forward. My favorite part about the whole experience was that I never felt More

by Mguinan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Lowery, Carson Brewer
Jul 18, 2019 -

Dick Hannah Toyota responded

We're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation, and have an amazing day!

July 16, 2019

Very satisfied with my experience with dick hannah I was very satisfied with the customer services I got from Carson he helped me trade my car for a newer one. I also was satisfied with the services I More

by Zach123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sisson, Mark Dykstra, Carson Brewer
Jul 18, 2019 -

Dick Hannah Toyota responded

Zach, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

July 08, 2019

Horrible horrible horrible customer service Bought a 2016 Toyota tundra paid almost $50,000 for it in in 10 months I put over $1200 in repairs that weren’t covered under the warranty they sold m More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No longer there
Aug 23, 2019 -

Dick Hannah Toyota responded

Hi Ed. Thanks for the feedback. Sorry you’ve been unsatisfied with our service department. Aftermarket modifications can be tough to get covered under Toyota warranty because they’re not Toyota parts and the same goes for wear items. Sorry if we didn’t make that clear at time of purchase. If you can call in and let us know who you are, we’ll be happy to go over the details of the paperwork with you so everyone is on the same page. I’d also like to look into the spare tire situation. If the tire is a different size due to aftermarket larger tires, that’s understandable. If the rim didn’t bolt on because a prior owner put the wrong wheel down there, that’s a different story. Thanks again and we appreciate your time.

June 29, 2019

Friend not salesman Zach made me feel like he was looking out for my best interest every time, and only cared about what i eantes. Apprediate this man! More

by Cardude12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Dyer, Torri Bridges, Jarrod Stidham, Tyler Chambers
Jul 02, 2019 -

Dick Hannah Toyota responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Toyota! Thank you, and have a fantastic day!

June 29, 2019

Great experience buying a new Toyota RAV4 James Hoyt was very helpful in buying our new Toyota RAV4. Very patient while we went from wanting a used car to wanting a new car. Did everything he More

by NMDavis86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hoyt
Jul 02, 2019 -

Dick Hannah Toyota responded

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 28, 2019

Friendly Stefan did a great job telling me all about the truck I was buying what Options were available on it and what they did what other trucks had so I knew More

by Tbalest
Recommend Dealer
Yes
Employees Worked With
Stefan Martinez
Jul 02, 2019 -

Dick Hannah Toyota responded

We appreciate you taking the time to leave us this feedback about Stefan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2019

It was great Everyone was patient, informative, and helpful even during tense or stressful moments. I am happy we chose this dealership and even more happy with my More

by grosen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez, Carson Brewer
Jun 29, 2019 -

Dick Hannah Toyota responded

We're happy to hear you had such a positive experience with our team! Thank you again for leaving us this response!

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