Dick Hannah Toyota
Kelso, WA
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Satisfied Customer Carson contacted me and helped me set up a time for test drive. Arrived and was greeted warmly by Carson. Went for a test drive. Highlander is so quie Carson contacted me and helped me set up a time for test drive. Arrived and was greeted warmly by Carson. Went for a test drive. Highlander is so quiet compared to the Camaro convertible I traded. Nick was very friendly and helped me get financial paperwork completed as quick as possible. I drove home with a new Highlander. I’m satisfied! More
Amazing Experience Torri found the car I wanted... Had it brought to local dealership...Then delivered it to my house! All on her day off!!!! Truly an Angel. Everyo Torri found the car I wanted... Had it brought to local dealership...Then delivered it to my house! All on her day off!!!! Truly an Angel. Everyone at Dick Hannah made this an Amazing Experience! Thank You Dick Hannah!!! More
Love Love Love! Went in just to look and Torri was so great i made the purchase that same day! I would highly HIGHLY recommend this dealer and especially this sales p Went in just to look and Torri was so great i made the purchase that same day! I would highly HIGHLY recommend this dealer and especially this sales person! More
Great experience He was very professional, respectful on not trying to up sale me. Showed me exactly what I was looking for and felt super comfortable. I plan on doing He was very professional, respectful on not trying to up sale me. Showed me exactly what I was looking for and felt super comfortable. I plan on doing a trade in there soon with him in the very near future. More
Great service! And salesman It was a great experiencing going here . My salesman Zach was awesome ! Very accommodating and friendly, and I didn’t feel like he pressured me at all It was a great experiencing going here . My salesman Zach was awesome ! Very accommodating and friendly, and I didn’t feel like he pressured me at all! More
New Highlander Hybrid Tyler was terrific!! I submitted an inquiry on Edmonds.com which went out to several dealerships. Received responses from all but where Tyler excell Tyler was terrific!! I submitted an inquiry on Edmonds.com which went out to several dealerships. Received responses from all but where Tyler excelled was when I asked questions. He quickly answered back and, at no time, tried to 'pressure' me into buying a vehicle. This continued even after I arrived at the dealership for a test drive. He was very helpful and informative without being pushy...a quality I very much appreciate. Once I decided to 'go for it' he worked to get me a finance rate that was less than what I had been approved for through my credit union; thereby saving me money. After all the paperwork was completed and before I left the dealership with my new Highlander he was willing to answer any questions I might have and even programmed it so I could use my phone...something this technology-challenged dinosaur greatly appreciates. Tyler is a true asset to the organization!! I must also say thank you to Dan and Nick who helped through the purchase of my new vehicle. Will have to say that in all the cars I have bought over the many years, this is the most comprehensive information I have ever received about the vehicle I was buying. More
New suv Recently my car had broke down and I was driving my ex girlfriend's car. I came in just to look at a car I had seen and stefan Martinez was a great he Recently my car had broke down and I was driving my ex girlfriend's car. I came in just to look at a car I had seen and stefan Martinez was a great help! He helped me get all the paperwork done and set up and got the car from another lot for me so I could test drive it! He did a great job and had amazing customer service! Nit once did he push me to buy a car, cause he believes the car will sell itself. He was simply the middle man to get me where I wanted to go. Such a refresher from typical car salesman, he really killed it. Great job guys, I will definitely do business here in the future! More
New car Good Car salesman that was outgoing, listen to my needs and found what I was looking for. GreAt customer service. So happy this is done Good Car salesman that was outgoing, listen to my needs and found what I was looking for. GreAt customer service. So happy this is done More
Changed my opinion I bought a 2016 Toyota Corolla at the end of June, 9 days later someone hit me head on going 55. The car was totaled but my daughter and I walked away I bought a 2016 Toyota Corolla at the end of June, 9 days later someone hit me head on going 55. The car was totaled but my daughter and I walked away with little more than the seatbelt bruises. I’m a Toyota convert. So I went back to Carson and bought another Toyota today. And I’ll be back for all future vehicle purchases. More
Exceptional Customer Service Jarrod Stidham was very helpful our first day stepping onto the lot he wasn't pushy and after learning that we were just window shopping that day and Jarrod Stidham was very helpful our first day stepping onto the lot he wasn't pushy and after learning that we were just window shopping that day and had some other dealerships to go to. He was still helpful, gave great information and didn't make us feel like we were wasting his time. Before we left we told him we would possibly be back tomorrow, he informed us he had the day off so he would let Stefan know we had been in and to ask for him. The next time we came in we asked for Stefan Martinez and he already knew about us through Jarrod. Stefan was great. Stefan is very down to earth, friendly, not pushy at all and made us feel very comfortable. Once we decided to go with the RAV4 Hybrid, Stefan and Nick Sisson were awesome I told them what I was willing to do on a payment and they worked really hard to get the payment where I wanted for the car. I normal do not do reviews so this tells you how great of service they have provided. I would recommend this dealership and this team to anyone that is looking for a Toyota. More