Dick Hannah Toyota

The guy that serviced my car writes like a doctor, but that's okay, even though I could not read his signaature, he did a very good job of explaining what was done. They also took care of my floor mat ev that's okay, even though I could not read his signaature, he did a very good job of explaining what was done. They also took care of my floor mat even though I had no problem with it. I will be going back because I found the experience okay and the waiting was not too long. More

Very friendly service. I appreciated the quickness of the courier service. Thank you. I had no problems. I was able to get in right away. I did not have to wait around for longer than 10 minutes for the cour courier service. Thank you. I had no problems. I was able to get in right away. I did not have to wait around for longer than 10 minutes for the courier shuttle. Everyone was very personable. Carri Urquhart More

The service department has always been most accomodating trying to fit our schedules and the work has always been done on time and done very well. When the service rep is gone for any reason the work is fin trying to fit our schedules and the work has always been done on time and done very well. When the service rep is gone for any reason the work is finished or I have a question, one of the other reps jumps right in to help.The cooperation is very impressive. More

Everything is good except when you get to the price. It would make more sense to me if I were given a bill based on time and material, rather than a "book" price. If it truly took an hour to change the oil would make more sense to me if I were given a bill based on time and material, rather than a "book" price. If it truly took an hour to change the oil and filter (15 minutes), rotate the tires (10 minutes) and run a diagnostic (5 minutes), I would understand the $140 charge. But I know it doesn't. I also would guess that Dan doesn't make $3600 per week. That's $90/hr times 40 hours. But it is what it is. More

Staff works me into the schedule so that my car can be serviced quickly. Availability of WiFi allows me to do some work while I want for the work to be done. I've been very satisfied with the work done o serviced quickly. Availability of WiFi allows me to do some work while I want for the work to be done. I've been very satisfied with the work done over a 20 year period. When I've had problems while traveling out of the area, I've been able to talk to my mechanic for advice. More

MY LAST VISIT TO THE DEALER WAS FOR ALOT OF MAINTENANCE I HAD PUT OFF A LOT OF WORK BECAUSE OF EXPENCE WHEN I HAD THE VISIT PRIOR CAMERON SPENT ALOT OF TIME WITH ME REVIEWING THE SERVICES THAT I NEEDED TO I HAD PUT OFF A LOT OF WORK BECAUSE OF EXPENCE WHEN I HAD THE VISIT PRIOR CAMERON SPENT ALOT OF TIME WITH ME REVIEWING THE SERVICES THAT I NEEDED TO HAVE DONE HE WORKED ON HOW TO GET THE THINGS DONE IN THE LEAST EXPENSIVE WAY, BUT MOST THOROUGH WAY, HE CAME UP WITH A PLAN THAT WORKED VERY WELL CAMERON HAS BEEN INVOLVED IN EVERY SERVICE I'VE HAD DONE AT THIS DEALER AND HE IS A VERY HARD WORKING, KNOWELEGABLE, KIND, AND PATIENT PERSON I FEEL THAT CAMERON REALLY CARES ABOUT THE SERVICE EXPERIENCE THAT I HAD AT DICH HANNAH HE ALSO MAKES SURE THAT THE DETAILS ARE TAKEN CARE OF AND SEEN ALL THE WAY THROUGH I REQUESTED TO SEE MY SPARK PLUGS AND WHEN I PICKED MY TRUCK UP THEY WERE ON THE SEAT I HAD TO LEAVE MY TRUCK OVERNIGHT AND DAN GOT ME A LOANER TRUCK WHICH HELPED ME OUT A GREAT DEAL EVERYONE AT THIS DEALERSHIP THAT I HAVE WORKED WITH HAS BEEN VERY FRIENDLY HELPFUL AND KNEW WHAT THEY WERE TALKING ABOUT I HAVE ALWAYS DONE MY OWN MAINTENCE ON MY VEICHELS I WAS RELUCTANT TO USE A DEALERSHIP AT FIRST BUT I HAVE COME TO TRUST THIS DEALERSHIP AND NOW I JUST KEEP TRACK OF WHEN I NEED TO TAKE THE TRUCK IN I HAVE NEVER HAD A MOMENT OF PROBLEM WITH MY TRUCK AND I HAVE 100,000 MILES ON IT MY TOYOTA LAST TRUCK I HAD I PUT 250,000 MILES ON IT AND NEVER DID ANYTHING BUT REGULAR MAINANCE ON IT I SEE TOYOTA AS HAVING EXTREME QUALITY FROM THE PRODUCT TO THE PEOPLE FANTASTIC!!! THANKS CARRIE More

I travel from Portland to Kelso because the service is so good. I brought in my Corolla for a routine service and they not only found a tail light problem, they made significant checks. I am very impressed w good. I brought in my Corolla for a routine service and they not only found a tail light problem, they made significant checks. I am very impressed with their vigilant quality of service and their attention to detail. I found my service writer to be very detail oriented. She also checked to see if there were any recalls on my model. I find it is worth the trip because the service department is honest, knowledgeable and reliable. I highly recommend their service dept. More

Dealership is efficient but 2 hours for a minor service (oil change) seems a little long to me, plus wiper blades that I neeeded are not in stock - apparently they have to be ordered from Ford - I would th (oil change) seems a little long to me, plus wiper blades that I neeeded are not in stock - apparently they have to be ordered from Ford - I would think that Toyota has an equivalent. As a Customer for Life I was under the impression that car washes are included when getting a service - I have been twice and neither time did I get a car wash! However, I would still recommend this dealership to my friends. More

We purchased a new 4Runner in Nov. of 2009. Shaun Hutchison was our salesperson and did a great job. He met and exceeded our expectations. We did not go with the local dealer in Everett due to the po Hutchison was our salesperson and did a great job. He met and exceeded our expectations. We did not go with the local dealer in Everett due to the poor rating found on www.dealerrater.com. Between the low rating(1.9 at the time), higher prices, poor selection, and sales staff that appeared to be unavailable or not interested in selling a car, we drove 3 hours to Kelso WA.( Dick Hannah Toyota). We received a a fair trade in and a great price on our new Toyota. I would recommend this dealership to anyone looking to buy a new Toyota. Thank you everyone at Dick Hannah Toyota for all of the above. We look forward to assessing the service department next... . John And Cindy More

Whenever we've brought either our Camry Hybrid or Tacoma in for service, we've had great luck. We've gotten in and out with little fuss and usually hours before the original time stated. They answer all o in for service, we've had great luck. We've gotten in and out with little fuss and usually hours before the original time stated. They answer all of our questions and concerns with our vehicles. More