Dick Hannah Toyota

I went in for a warranty repair on my Tacoma. I told Mike that this was the second time this part failed within a few months. Mike ordered me a new unit and offered to reinforce it himself. The part came in that this was the second time this part failed within a few months. Mike ordered me a new unit and offered to reinforce it himself. The part came in quickly and the repair was done immediately. Thank you. More

Each time I take our car to Dick Hannah for service i am treated with respect and good common sense. I think this is the best dealership I have ever been associated with. Thank you - The people are frien treated with respect and good common sense. I think this is the best dealership I have ever been associated with. Thank you - The people are friendly and the facility is clean and ready for business. The only thing - please get update magazines in the waiting area. More

Since 1999 I have purchased 4 vehicles from Dick Hannan Toyota. I have always been very satisfied with the service I have received and the quality of workman performed on my vehicles. The friendless of t Toyota. I have always been very satisfied with the service I have received and the quality of workman performed on my vehicles. The friendless of the service department's staff has always been terrific and they have been very helpful in answering questions I have had about my vehicles. My overall experience with the staff has been excellent. More

I took my truck in for service and worked with Ben Jabusch, who was extremely helpful and professsional. He briefed me on all the work to to done and the check in was fast and smooth. I had a two hour Jabusch, who was extremely helpful and professsional. He briefed me on all the work to to done and the check in was fast and smooth. I had a two hour window for the work to be done on my truck, so I was provided a ride back to work. I was called at 9:30 AM stating my truck was done and a shuttle driver picked me at 9:38 AM. The check out was again fast and efficient. Everyone did a great job, the Toyota technician, shuttle driver and of course Ben. This Service Department gets an A+ from me. THANKS! More

I was told, it was going to be 2 hours for the work to be done. It only took 1 hour and 38 minutes. I enjoyed waiting and reading a few magazines. I also brought a coupon in I received in the mail the day done. It only took 1 hour and 38 minutes. I enjoyed waiting and reading a few magazines. I also brought a coupon in I received in the mail the day before. Saved some money and I won a i-pod. My lucky day. Thanks! More

This dealership is top notch. You'll always be treated with courtesy. The staff is professional, friendly and efficient...not to mention that your vehicle will be treated the same way. We've had our veh with courtesy. The staff is professional, friendly and efficient...not to mention that your vehicle will be treated the same way. We've had our vehicles serviced here since we moved to the Northwest and have always had world class service. More

I was well received. The recall work was done efficiently and it was fully explained to me. We bought the car at this dealership and have returned for regular service since. We have always rec efficiently and it was fully explained to me. We bought the car at this dealership and have returned for regular service since. We have always received great service from very friendly and knowledgeable people. We will return for future service. More

I live near Portland but bought my Truck in Kelso. When my 5000 mile service appointments are due, I drive to Kelso to have the work done at Dick Hannah Toyota. I always tell them that I'll wait until the my 5000 mile service appointments are due, I drive to Kelso to have the work done at Dick Hannah Toyota. I always tell them that I'll wait until the work is done and I always get the car back before the time promised. Yesterday I had an 8 am appointment for the 60,000 mile check up. Sarah went over with me the work that would be required and promised me the car by 2 pm. At 9:30 am she told me it was finished. Wow. Good work. Craig Jacobsen More

I took my car in as part of the "acceleration" recall. They were very informative and very pleasant. They told me it would take about 2 hours for the work to be completed and explained to me why it would They were very informative and very pleasant. They told me it would take about 2 hours for the work to be completed and explained to me why it would take that long. They offered to take me home until the work was completed, then shuttle me back to the dealer to pick my car up. I waited on site. The work ended up only taking about an hour and twenty minutes. More

When having service done I always have received same day appointments. I really like not having to schedule a week or more out like other dealers. When I bought my car there I found out the tax rate in the appointments. I really like not having to schedule a week or more out like other dealers. When I bought my car there I found out the tax rate in the county is one of the lowest in the state. I drove 100 miles to buy so I enjoy saving money. More