Dick Hannah Toyota

The employees were friendly and helpful. Mary was able to look up my service history to determine exactly what needed to be done. The service department checked my vehicle thoroughly to determine what el to look up my service history to determine exactly what needed to be done. The service department checked my vehicle thoroughly to determine what else might need to be done in the future, and what should be done while they had it. I appreciate the shuttle service. I have never had bad service with Dick Hanana Toyota in Kelso. More

My experience with Dan Medack at Dick Hannah was great. I sent him over email a reasonable offer based on my research at edmunds.com and consumer reports, and he simply sent me back an email accepting my o I sent him over email a reasonable offer based on my research at edmunds.com and consumer reports, and he simply sent me back an email accepting my offer. No xx stories of "having to talk to my manager" to see if the deal can be approved. When I asked for more information on the car, he sent me a PDF of the cars sticker, listing all features and options included. He gave me a complete out the door quote, and when I arrived at the dealership the car was ready to go. He very thoroughly explained all the features to my entire family (my wife loved the bluetooth handsfree feature after Dan connected her phone). No added pressure to buy anything else. We drove 2 hours from Seattle to get the car, and it was certainly worth the drive. Top notch from beginning to end. More

Our experience at Dick Hannah Toyota was outstanding...and so was our experience with our sales person, Nick! We found the car we bought online and emailed with Nick for over two weeks. He outstanding...and so was our experience with our sales person, Nick! We found the car we bought online and emailed with Nick for over two weeks. He was extremely knowledgeable and helpful and when we got there, he totally put us at ease. I always feel like I need to "put on my armor" before I go to a dealership, but nobody at Dick Hannah Toyota pressured us in any way. We got a great car at a great price. This dealership is five hours from our home and we went because of a specific, hard-to-find car we wanted, but I'd consider doing business here again just because of the quality of service. More

I have continued to receive excellent service at Dick Hannah Toyota in Kelso, WA. Kelly is usually takes care of my service there, but he was out and a young man was in his place that I don't remember h Hannah Toyota in Kelso, WA. Kelly is usually takes care of my service there, but he was out and a young man was in his place that I don't remember his name. Cameron was also there and he is most helpful in all my questions and in assisting others in checking-in my vehicle. Thank you, More

I felt like I was in good hands when I got there, like they were concerned about my needs and wanted to make sure they were met. I got there a bit early and they took my truck right in. They were kind, co they were concerned about my needs and wanted to make sure they were met. I got there a bit early and they took my truck right in. They were kind, courteous and helpful. They were concerned about my comfort while I waited for my truck to get done and they got done early. I will always go there for my truck service needs. More

I had a great experiance. Before I went to this dealership, I'd never been car shopping. I went to one dealer before this one and I felt pressured, I felt mislead and scammed. Daniel made my experi dealership, I'd never been car shopping. I went to one dealer before this one and I felt pressured, I felt mislead and scammed. Daniel made my experiance great. I WILL be purchasing my next car from this dealer! More

We intended to buy a new vehicle next year after my husband's Tacoma was paid off, but we wanted to nose around to see what was out there for options. So we stopped in to see your SUV offereings. We husband's Tacoma was paid off, but we wanted to nose around to see what was out there for options. So we stopped in to see your SUV offereings. We were treated courtiously by all who helped us even knowing we were really just looking. We test drove the FJ Cruiser, as we had seen them on the road and thought they were a nice looking rig. We really liked it. It had plenty of room and many other things we wanted in a vehicle. I just had to decide if I could go away from my 4 door truck and give up the back fo the truck for hauling things. They made us an offer that helped us get to making about the same payment we were for an additional 4 years (the length of the contract we were looking for). The staff were very nice and respectful, taking the time to listen to us. What always seems funny to me is that you have to do all that back and forth dealing (here is how much we'll give you for your truck, here is what we'll knock off the price, here is the length of the contract and the price), nope too much, too long etc. So they come back with a better offer. I think we ended up doing that about 4 times. It's exhausting. I've been to dealerships that do not do that and I prefer that approach - your best deal up front. We started so far from where we wwanted to be, very little trade in, over a 6 year contract and got down to where were felt better about our trade in and almost a 4 year contract. It would be nice to not have to play the game. But as far as the staff sho helped us, they were great, before, during and after the sale. Thanks you~ Sylvia Davis More

When my partner and I decided to buy a Toyota Prius, we immediately thought we'd work with a dealership within our hometown... unfortunately our experience with the only dealer in town to carry the Prius w immediately thought we'd work with a dealership within our hometown... unfortunately our experience with the only dealer in town to carry the Prius was terrible; the price we were asked to pay was exorbitant and the service we received was shockingly impersonal - the man we worked with barely answered our questions and pushed us so hard into signing paperwork, we were left flustered and upset upon leaving his office. Fortunately, we were not able to finalize our papers or drive off with our car that same day (another downfall of working with that dealership, but in the end, a bullet just barely missed on our part!!), and upon thinking more over the weekend, we decided to see what there was outside our area. Then, like a gift from the powers that be, Dick Hannah Toyota in Kelso, Washington came up in our online searches with what seemed to be deals too good to be true! That same day, we drove 5 hours to test drive two beautiful 2008 Prius models that looked like new with very little miles on them. The screaming deal we got on the Prius we chose was absolutely incredible, and working with the staff at Dick Hannah was so enjoyable, we immediately recommended them to friends and family members. Our salesman even took us to dinner while we waited for our turn to finalize our paperwork, and unlike the first dealership we tried to work with, Dick Hannah set us up with their contact to get car insurance on the spot, on a weekend!, so we could drive our Prius home that same day! Our experience with Dick Hannah Toyota was wonderful, and we recommend them highly!! More

Barbi was our first contact (by phone) and very helpful. She went out of her way to take a look at the vehicle we were interested in and call us back with the info. She also indicated Dan would be taking c She went out of her way to take a look at the vehicle we were interested in and call us back with the info. She also indicated Dan would be taking care of us when we arrived the next day. Dan was very helpful and pleasant. Jim was also very helpful and pleasant. All 3 were knowledgeable and good to work with. Let me say, however, I don't like the idea of having to furnish my email address password in order to complete this review. I am only doing it because Dan and Barbi were great to work with. More

Everything was done as expected. My car was in for service. It was ready ealier than expected and cheaper than what I was quoted. Kelly went out of his way to take care of everything. Even offered service. It was ready ealier than expected and cheaper than what I was quoted. Kelly went out of his way to take care of everything. Even offered me a ride home if I didn't have one. I drive an hour out of my way just to go to this dealership. I always leave happy. More