Dick Hannah Toyota

Jim in financing was really nice, personable and patient. He really went out of his way in helping me. Great guy!! Dan was a good salesman and he gave me a lot of information in regards to the vehicle ove He really went out of his way in helping me. Great guy!! Dan was a good salesman and he gave me a lot of information in regards to the vehicle over the phone. On the top of that he even provided us with mapquest directions to how to get to the dealership. The only negative I experienced that I can't get out of mind is that we spent more than $21,000 to your dealership and also drove 7 hours one way to get there and you couldn't even fill the tank up fully with gas for us. More

I was pleased that I could get an appointment for the day and time I wanted. The lady scheduling the appointment was very friendly and helpful. Kelly had the paperwork ready when I arrived and the car was and time I wanted. The lady scheduling the appointment was very friendly and helpful. Kelly had the paperwork ready when I arrived and the car was immediately taken in for an oil change. I appreciated the extra effort taken at Dick Hannah Toyota to note any problems and give estimates for needed repairs. I was especially pleased with the tire inspection and checking the coolant for winter weather. The complimentary vacuuming and car wash were most welcome. Kelly answered my questions and was friendly and kind. The man in the parts department was very helpful. I've taken my older Toyota to Dick Hannah for several years. I have always appreciated the service at this dealership. Vivian Kay More

I have taken my 2004 P T Cruiser in for service 3 times and i have no complants. Kelly is very helpful and keeps his clients informed of all repairs being done to their vehicals. It is nice to have a deale and i have no complants. Kelly is very helpful and keeps his clients informed of all repairs being done to their vehicals. It is nice to have a dealership in town that can work on my car even though it is not a Toyota. I just move to Washington from San Diego in big cities you go to the dealership that is the maker of your vehicals. More

Wonderful service. We bought both our cars there -- for which they provide free tires for the life of your car! We've been very pleased with the level of service we've been provided. They also provide yo which they provide free tires for the life of your car! We've been very pleased with the level of service we've been provided. They also provide you with car wash coupons each month for each car you have purchased from them. Feels like the red carpet is rolled out for you! More

I would highly recommend Dick Hannah Toyota. My wife and I bought a 2009 Venza and have been totally satisfied with every aspect of this dealership. I am very paticular about my vehicles. Ben Jabusch, Blue I bought a 2009 Venza and have been totally satisfied with every aspect of this dealership. I am very paticular about my vehicles. Ben Jabusch, Blue Team Service Manager, took care of the regular maintenance on our vehicle and answered any questions that we had. We could not be happier with Dick Hannah Toyota. We love our Venza. More

I brought my 2000 Avalon to the service department due to 2 recalls and an intermittent wiper problem. One of the recalls was taken care of along with the wiper issue but the other recall needs additional pa 2 recalls and an intermittent wiper problem. One of the recalls was taken care of along with the wiper issue but the other recall needs additional parts that is on national backorder. It will be resolved soon enough. I dealt with Kelly in the service department. He was friendly, knowledgeable and very personalable. At times as a female, I go into departments such as this and I'm talked down to and the personnel are condesending. This was not the case. When an inspection is done, if the mechanic finds other issues with the vehicle they inform the customer. Kelly did inform me but did not pressue me to have these things taken care of 'here & now'. I also needed a ride to and from the business. They were very accomodating. Though I do not remember the gentleman's name, he was courteous and friendly and at no point did I feel uncomfortable at all. The experiece was satisfying and I do thank Dick Hannah Longview for the obvious training and decisions on the hiring of the personnel I encountered. Word of mouth goes forever and fortunately I have a big mouth so I will let everyone I know of my pleasant experiences there. And not only will I return for my other recall completion but hopefully for that 2011 Avalon I've had my eye on. Now, who can I get to presuade my husband!!! Thanks for everything. Ann Skeie More

My experiance with Dick Hanna Toyota started out good but turned into a very negative experiance. Went to look at two trucks (2010 models) the sales guy said he had in stock for a set price offered to me turned into a very negative experiance. Went to look at two trucks (2010 models) the sales guy said he had in stock for a set price offered to me in e-mails. I drove 2 hours to get to their lot. Got there but they had none in stock for what I was looking for. Showed me instead a 2011. Manager came out and showed me paperwork for 2010 truck while we were sitting in a 2011. They had me very confused. After final price negotiation I decided to buy truck I was shown. I was then notified that the price was for another truck (2010) that I had not seen that was on another dealers lot. WHY did I drive all the way to their lot to see a truck they said they had for a price they had but in reality they did not have. Very deceptive! I sent them an e-mail describing my experiance and feelings and offered to give them one last chance. I got an e-mail back saying that they would PASS on the oportunity. Not even an applogy. Bottom line is if you need to buy a Toyota do not go to Dick Hanna Toyota. More

When I called for an appointment I got in immediately the next day to be precise and the person I talked to was very friendly and helpful. Kelly was very thorough in his explainations, friendly and accomadat next day to be precise and the person I talked to was very friendly and helpful. Kelly was very thorough in his explainations, friendly and accomadating. Mike came out to talk to me after the service was completed very considerate of him. One employee came through the waiting area while the people waiting were trying to figure out how to work the TV remote she stopped to explain and help us get what we wanted. My car was finished before the estimated time given which was appreciated very much by me. A very plesant experience thank you all. More

Always fast and courteous. I waited for my car and ordered new mats which is a challenge as the Echo is no longer easy to get parts for but the service department left a message less that 24 hours lat ordered new mats which is a challenge as the Echo is no longer easy to get parts for but the service department left a message less that 24 hours later telling me my mats were in! way to go! thank you More

I was very suprised and happy that they got me in right away for my first service on my 2010 Prius. I was expecting to have to wait a week, but, they took me in the next day. Everyone was very courteous an away for my first service on my 2010 Prius. I was expecting to have to wait a week, but, they took me in the next day. Everyone was very courteous and helpful. They even washed and vacuumed the car, which I didn't expect. More