Dick Hannah Toyota
Kelso, WA
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I was very satisfied with the service my husband and I recieved at Dick Hannah Toyota.I would definately recommend them to family and friends. Thankyou again, Jackie and CJ Clinefelter recieved at Dick Hannah Toyota.I would definately recommend them to family and friends. Thankyou again, Jackie and CJ Clinefelter More
Today I ventured into the local Toyota dealership to do a little research on a more family oriented vehicle that would also keep up with our active lifestyle. We are upgrading from a Camry to a small SUV or little research on a more family oriented vehicle that would also keep up with our active lifestyle. We are upgrading from a Camry to a small SUV or crossover vehicle that will fit the both of us, a baby, and our Labrador. I worked with Rob today and he is the first sales staff member that did not try to sell me a car right now. He worked with me to literally "try on" a few different models for size and also to test drive two great Toyota vehicles. FYI: the Venza is fantastic and the Highlander is also quite nice. Rob respected my budget and only presented vehicles or prospective ones that fit that budget. He did not try to sell me on a low APR and payment so I could get a brand new vehicle that I had not budgeted for. In fact, they will be bringing in a vehicle for us from another area dealer today! Now that is service. Dick Hannah was wonderful to me when I bought my first used vehicle from them 4 years ago and today they were respectful and great again. We will be back to buy the right vehicle for us! Thanks, Katie&Lee More
Rob was very helpful and not pushy at all. He was willing to let me just drive the vehicle I wanted and walk out of the showroom with information. Of course I didn't do that, I had to buy the cruise willing to let me just drive the vehicle I wanted and walk out of the showroom with information. Of course I didn't do that, I had to buy the cruiser after driving it. Besides the process taking a long time it wasn't too bad of a wait. Rob was friendly and was genuinely a people person. None of the other sales people gave me the time of day in the showroom so they might want to work on that. One salesperson that I was introduced to barely had time to shake my hand and then he was off somewhere else. I wouldn't have bought a car from him if Rob weren't there. More
Wanted to check out the used car market. I have had Toyotas before and they always work out well. Marcuse Mangibin is excellent to work with, informative and helpful without pressure. Some sales peop Toyotas before and they always work out well. Marcuse Mangibin is excellent to work with, informative and helpful without pressure. Some sales people at other dealerships look down on me for wanting used not new, but Marcuse was very friendly and willing to work with me. I have been ignored in past car shopping to the extent that I took a male with me so the salesman focused on him and left me free to find the information I needed. Buying a vehicle is a big thing and I really appreciate a not patronizing, not pushy salesman like Marcuse. When the time is right, I will certainly seek out Marcuse to make my purchase. More
I worked with Marcuse and he was very friendly. He wasn't pushy at all. I explained that I was just looking at the moment, not yet ready to buy. He understood that and showed me what I wanted withou wasn't pushy at all. I explained that I was just looking at the moment, not yet ready to buy. He understood that and showed me what I wanted without the pressure. Other dealerships I've been to either push too much to make sure I buy (and it just angers me and makes me leave) or once they realize I'm still shopping around, not yet ready for such a big purchase, the sales guys lose interest in helping me. When I decide to buy my new car, I will definitely go back to Dick Hannah thanks to Marcuse! More
Marcuse was a good saleman and he was not high pressure. I like the prices of the used cars at the dealership. It is nice to have such a professional experience when buying a car. I like the prices of the used cars at the dealership. It is nice to have such a professional experience when buying a car. More
We did a 3 used cars/van trade-in for a new scion and one year old dodge pickup. Very frendly, knowgeable and helpfull sales person. I would have liked more trade-in value for the trades and less on the new year old dodge pickup. Very frendly, knowgeable and helpfull sales person. I would have liked more trade-in value for the trades and less on the new vechiles, but i would also have liked to have won the lottery. Overall, having researched the vechiles before hand, I fell it was a fair deal with no complaints. Everyone I worked with was very efficient and did everything possible to make this deal as smooth a possible. More
We were not actually sure what we wanted for our new vehicle. We were arroached by William and had no pressure from him. He stayed with us but that was just to give us info on the cars we were looking a vehicle. We were arroached by William and had no pressure from him. He stayed with us but that was just to give us info on the cars we were looking at so that was very helpful. We were put at ease by him right off and he was very friendly and helpful. When we did find the car we wanted to test drive he was again very helpful but not pushy. We are now buying an awesome car from a great dealership and will definetly refer our friends and do business with william again in the future. The finance department was very easy to work with also which made the whole experience a good one we enjoyed. More
I enjoyed working with Long Huynh during our new car purchase process. He was extremely helpful and friendly. We came back and Long showed us how to do the Bluetooth which was very helpful. When we purchase process. He was extremely helpful and friendly. We came back and Long showed us how to do the Bluetooth which was very helpful. When we came to Toyota, we were not intending to buy a card for about a year and Long did such a good job of convincing us that now is the best time to buy. More
Dan was very friendly and informative. I got competitive pricing from the beginning, and he answered all my questions promptly. He didn't pressure me to buy any options or services I didn't want, and I was pricing from the beginning, and he answered all my questions promptly. He didn't pressure me to buy any options or services I didn't want, and I was able to buy the exact car I wanted. More