Dick Hannah Toyota

Tried to call 3 times this morning and can't seem to get through to anyone. After being on hold for 5-10 minutes each time, someone would pick up and then I would just get a busy signal. I would then have through to anyone. After being on hold for 5-10 minutes each time, someone would pick up and then I would just get a busy signal. I would then have to hang up and try again. After 3 tries I called and complained to someone and asked that they transfer me to service manager. The guy that answered the phone also wasn't to helpful and made it sound like I was burdening his day. He then transfered me and I let it ring and ring for probably 4 minutes and then hung up. What I needed done took about 10 minutes at a competitor which is about half the time I spent trying to set up an appointment. More

I bought a new Prius C and was very satisfied with the overall sales process. Jesse was our salesman and he was exceptional and went above and beyond my expectations. He made me feel very comfortable duri overall sales process. Jesse was our salesman and he was exceptional and went above and beyond my expectations. He made me feel very comfortable during this process and was able to answer my questions with good knowledge. Jesse has checked in with me from time to time, making sure I'm satisfied with my purchase. This makes me feel like a valued customer and confident I chose the right dealership for my purchase. The entire sales process from beginning to end was organized and went smoothly. I'm happy that I was informed of my choices for warranties and explained the differences between them. I would recommend this dealership to all my friends and family. Jesse has been the first salesman that has made me feel comfortable, with his friendly and funny sence of humor; he takes all the stress out of buying a new car! Thank you Jesse! More

Rob was really great to work with. He was honest, and caring through the whole process. Would work with Rob again in a heart beat!!!! Thanks Rob! You ROCK! caring through the whole process. Would work with Rob again in a heart beat!!!! Thanks Rob! You ROCK! More

I went to the dealership to get a used vehicle, I have bought there before. I was greeted in the lot by Josh Hammil,he asked me if there was anything that I liked. Told him no, he suggested we look online bought there before. I was greeted in the lot by Josh Hammil,he asked me if there was anything that I liked. Told him no, he suggested we look online at there Vancouver auto mall website.He narrowed down what I was looking for and within a few minutes I had found a 2006 Saturn VUE I liked, Josh drove to Vancouver, got the vehicle and drove it back to Kalama so I could look closer at it and test drive it. A couple of hours later I was signing the paperwork and driving away with my new vehicle. Jim was also very helpful with the paperwork.If you are looking for a great experience buying a new or used vehicle Dick Hannah in Kelso is the place to go. Great place to deal with and make sure to ask for Josh Hammil, he will make your car buying a fun experience. I will deal with them anytime I'm in the market for another car or truck. More

Nick was an amazing sales person. He made sure everything went well and smooth and I was happy from the moment I walked in the door to the moment I pulled out in my new car! I would recommend him to anyone. went well and smooth and I was happy from the moment I walked in the door to the moment I pulled out in my new car! I would recommend him to anyone. He made this my best car buying experience thus far! More

Found a bought a great new Tundra yesterday at Dick Hannah in Kelso. We made an appt. to work with Jesse Morris based on a mutual friend referral. He was very excited about the Tundra, which made us Hannah in Kelso. We made an appt. to work with Jesse Morris based on a mutual friend referral. He was very excited about the Tundra, which made us excited about it too. It was like working with a friend versus a "sales guy." He didn't try to convince us to buy more than what we said we needed. That was so refreshing and probably made the difference between us buying from them or not buying from them. It was a very quick transaction, even with a trade-in. We had a truck with high miles that we wanted to trade-in. We didn't get as much for the trade-in as we had hoped, but it was fair, nonetheless. They offered us the high end of KBB trade-in value. They also have some great service offers - like tires for life. We have that with our VW Passat from Dick Hannah VW in Vancouver and it has been wonderful! Highly recommend Jesse Morris and his team. More

These guys are a pleasure to work with... We had fun and These guys are a pleasure to work with... We had fun and it was an enjayable experience all the way thru the process.I had foound 2 PT Cruisers I wa These guys are a pleasure to work with... We had fun and it was an enjayable experience all the way thru the process.I had foound 2 PT Cruisers I was interested in. Josh met us in Vancouver to view the White one. The other one had comparable miles but was $1000.00 cheaper. I wanted the White one but for $1000 I would have bought the Silver one in Beaverton... The lowered the price to make it worth our drive to Kelso and the rest is history. As with a used vehicle it is not perfect and I had a problem the next day as the coolant bottle was empty and the vehicle smelled hot. I contacted Josh just to give him a heads up as I was going to D.H. Chrysler Service.. The vehicle developed a miss about 2 blocks from the dealerhip however the temp gauge was dead center.... The service center was also fantastic.... The found the radiator cap was bad and replaced it...As for the miss, we will drive it and if it is still there or the coolant disapears again we will dig further.....I will recommed Dick Hannah Toyota and Josh along with Crysler Service to everybody... Thanks Guys More

Dick Hannah Toyota was the first dealership I went to when I was looking for a new truck. I went to look at a specific used truck, but I wasn't planning on buying anything that day. I ended up buying the when I was looking for a new truck. I went to look at a specific used truck, but I wasn't planning on buying anything that day. I ended up buying the truck because it was a pretty good deal and Tammie Homad was great to work with. Its only been 2 days since I purchased my truck and I've already recommended Tammie to two other people. The finance guy that I worked with was a little less helpful but still nice nonetheless. I think he might have been new because he didn't seem to know basic things about setting up financing (i.e. when I specifically asked him about automatic payments, he told me I had to set up automatic payments with the bank on my own. But then called me the next day saying he forgot to get a voided check from me so he can set up the automatic payments for me. Not a huge deal, but kind of annoying). The only reason I didn't give "Price" a rating of 5 is because the sales manager offered me a lot less for my trade-in than I was expecting (much lower than Kelly Blue Book). I negotiated on the trade-in price and increased their offer some, but it was still less than Kelly Blue Book. Overall it was a very good experience. If you're looking for great salesperson at Dick Hannah Toyota, go see Tammie. She is really friendly and NOT AT ALL pushy like you expect most car salespeople to be. You can tell she cares about making sure the customer gets what they want, and not just getting her commission. I do customer satisfaction & loyalty consulting for my profession so I'm probably little more critical of customer experiences than most people, and I still think Tammie was great. I would feel 100% comfortable sending my grandmother to Tammie. Thanks so much Tammie! Collin More

I was very impressed with quality of knowledge of the product sold. I was treated at the up most respect from my salesman and managers. It was extremely buzy in the dealership and they still gave me numb product sold. I was treated at the up most respect from my salesman and managers. It was extremely buzy in the dealership and they still gave me number one quality.the sales managers even came out to make sure I was happy.i will make sure that Rob gets a lot of repeat referrals from mm. More

I don't know so much about the dealership but I do know about Josh Hammil, the salesman that I dealt with when looking for a vehicle. Josh was very friendly, listened to my vehicle needs and wants, and wa about Josh Hammil, the salesman that I dealt with when looking for a vehicle. Josh was very friendly, listened to my vehicle needs and wants, and was NOT pushy at all which I greatly appreciated. He was knowledgeable but also searched for answers when needed. I liked how honest he was. We talked, joked, and he listened to me. Yep, i've mentioned that one a couple of times already but I believe it is very important for a salesman to be a GREAT listener. Josh is that and more! I did end up buying a vehicle from out of town. Just couldn't find anything here in Longview. But, there were some close calls, vehicles I was to purchase. Every time I spoke/e-mailed and told Josh he was always happy for me and would mention to keep him in mind for future needs. And each time a vehicle would fall through I'd let Josh know and he was still there for me:) I can't say enough about how professional, courteous, and non-pushy Josh was. I would recommend Josh for all your vehicle shopping needs (even if he were to ever end up working at another dealership...follow him) he will earn your trust and respect, as he has certainly earned mine! I think you are fabulous Josh!! You are down-to-earth, easy to get along with, and I felt you were honest with me too. These are qualities that every salesperson should have. I went to McCords, here in Longview. WORST experience of my life. After '4' price confirmations, 'while' i was completing paperwork...they changed the price on me. Go to Toyota and speak with Josh Hammil - He is great at what he does and he is local:) Thanks Josh!!!! More