Dick Hannah Toyota
Kelso, WA
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I was terrified to purchase my first car from a dealership. Glen made my car shopping experience simple and satisfying. He went above and beyond to get me what I wanted and to make my purchase st dealership. Glen made my car shopping experience simple and satisfying. He went above and beyond to get me what I wanted and to make my purchase stress free. Glen is a commendable young man with an obvious knack for helping people and providing exceptional customer service. More
I am a repeat customer. I have bought 2 vehicles from the Kelso location. Even though i live in Ridgefield, I would much rather go to the Kelso location rather than the Vancouver location. Better deals, fri Kelso location. Even though i live in Ridgefield, I would much rather go to the Kelso location rather than the Vancouver location. Better deals, friendlier people. More
I had communicated with Dan via email, my family and I went up to the dealership to test drive the SUV. I had 1 other dealership I was visiting before I made my decision. Dan was very friendly and informa went up to the dealership to test drive the SUV. I had 1 other dealership I was visiting before I made my decision. Dan was very friendly and informative on the vehicle and warranties. He was not pushy and he let the vehicle speak for itself. he took me on a test drive that I was able to see the vehicle in a variety of driving situations. then he respected my need to look at the other vehicle before making my choice, and did not make me feel guilty or pressured to decide on the spot. the vehicle was clean and prepared to be shown. all around I had a great experience with Dan and this dealership. my only complaint is that the vehicle was moved to another lot for another customer to look at and we had to have an extra hour to our travel time. I know this was no fault of any particular person, just part of buying from a chain of dealerships. Dan had tried to contact me regarding the movement of the vehicle but I was coming from about 50min away and had already left home before he got the chance to get a hold of me. More
the sales associate was very polite, and he really seemed like he wanted to help us out. if asked where to buy a car I would suggest Dick Hannah because of the associate. like he wanted to help us out. if asked where to buy a car I would suggest Dick Hannah because of the associate. More
I had a great experience there with the purchace of my new Prius V Toyota. Tim was great with all my questions and help me get the car I wanted. Over all I had a good time there. new Prius V Toyota. Tim was great with all my questions and help me get the car I wanted. Over all I had a good time there. More
Jesse Morris was a professional, non-pressure, polite, kind, sales rep. whom we will definitely contact again for our next auto/truck purchase. We could have gone much closer to where we live to buy a car kind, sales rep. whom we will definitely contact again for our next auto/truck purchase. We could have gone much closer to where we live to buy a car, but when we made contact with Jesse we decided to make the drive and work with him. He found exactly what we wanted and in the price range we were considering. You should consider yourselves fortunate to have someone like Jesse Morris working for you. There was a little delay when it was time to get the financial papers in order, but Jesse handled it with ease. Also the financial person, Jim Montgomery was very efficient, accommodating, and easy to work with on this cash deal. Leon & Kathy Verdoorn More
Outstanding service - Jesse went the extra mile to help find a way to get me the car I wanted when my initial plan fell through. He is very personable and very helpful; he answered all my questions as we find a way to get me the car I wanted when my initial plan fell through. He is very personable and very helpful; he answered all my questions as we looked at all the cars, but wasn't at all pushy. I really appreciated that. My family was with me and he was so nice to everyone. He just took care of all of us and because he has customer service nailed, he fit right in as if he was one of the family. I have to say it was the best experience I have ever had buying a car. If you come here to buy a car ask for Jesse! His honesty, respect, and great sense of humor make it worthwhile to wait while all the background work is going on. The car itself was in excellent shape and had very few miles on it. The price was very reasonable and so were the terms we agreed upon. Nick helped me with my paperwork (forgive me if I got his name wrong) and he explained everything really well. He was also very nice and friendly. Everyone I came into contact with there was like that. It made the whole experience a GOOD thing instead of a nerve wracking "oh my gosh I've got to buy a car and I don't know if they are going to work with me". All in all, I would recommend this dealership to anyone. Even if I moved to Vancouver or Portland, I would still come here to buy my car. More
Friendly, helpful, not pushy. Great customer service. Brought in color of car I wanted and was able to exchange cloth seats for color of leather seats. Competitive prices. Brought in color of car I wanted and was able to exchange cloth seats for color of leather seats. Competitive prices. More
Jesse was great! He made us feel like worthwhile customers and treated us with respect and honesty. He was also fun to work with, made us laugh and made us enjoy being there despite a little bit of customers and treated us with respect and honesty. He was also fun to work with, made us laugh and made us enjoy being there despite a little bit of a wait. We drove away happy with our new purchase and the overall experience made us want to recommend him and Dick Hannah Toyota to people we know. More