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Dick Hannah Toyota
Kelso, WA
1,624 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 05, 2024
I was looking for a specific Tacoma where my state's dealership hardly get allocation for. I found one from Dick Hannah Toyota so I emailed them right away. They were prompt to response. I talked with Z dealership hardly get allocation for. I found one from Dick Hannah Toyota so I emailed them right away. They were prompt to response. I talked with Zach on the first day but Vance took over afterward. We did pretty much all of the negotiation via emails/texts and were able to agree upon a price and date to pick up the vehicle. I flew to WA and was in and out of the dealership in about 1 hour. The whole process was quite painless and straight forward. If I ever need another vehicle and couldn't get it from my state, I'd definitely consider coming to Dick Hannah! More
by VinceAK
Employees Worked With
Zach Dyer, Vance Pinson, Jacob Boursaw
January 20, 2024
Vance was great. He provided transparent pricing, prompt communication. Extreme professionalism. He helped find the packages we were looking for. He provided transparent pricing, prompt communication. Extreme professionalism. He helped find the packages we were looking for. More
by NW Explorer
Employees Worked With
Vance Pinson
December 06, 2023
The ultimate package. Genuine customer service, honest, knowledgeable and spent the time to find out exactly what I wanted in my next new vehicle and I drove away in just Genuine customer service, honest, knowledgeable and spent the time to find out exactly what I wanted in my next new vehicle and I drove away in just that. Truly appreciative of such a seamless experience More
by hitorribridges
Employees Worked With
Brandon Martinez, Jordan Fehrs, Harry Hayes
October 11, 2023
This is for a very hard to get Toyota Sienna 2023 van. Torivio foundus one. Then we worked over phone and internet with Torivio Castaneda. He was upfront, straight to the details and honest. He worked ver Torivio foundus one. Then we worked over phone and internet with Torivio Castaneda. He was upfront, straight to the details and honest. He worked very late in evening to get details finalized, even though it was nearing 7PM. In 2-3 hours, had everything laid out and accepted, and the process, speed , details and upfront attitude made me confident enough to drive 2.5hours next day morning to complete. When I reached the dealership, everything was ready - paperwork, price for the car and trade in, no up-sell, no changes, exactly what we agreed the day before. Definitely top notch, upfront experience at Dick Hannah's and with Torivio. More
by hubnpup
Employees Worked With
Torivio Castaneda
August 22, 2023
Kehden Brewer was amazing! !! So helpful and amazing to the fact that we had our child with us and didn't treat us differently because I'm in a wheelchair. Will definitely reco !! So helpful and amazing to the fact that we had our child with us and didn't treat us differently because I'm in a wheelchair. Will definitely recommend him More
by dheston1432
Employees Worked With
Kehden Brewer
August 05, 2022
Called to make an oil change appointment. Receptionist said they were busy. I asked to be put on hold. She stated "I can't help you, we are busy with real customers" I thought calling/being Receptionist said they were busy. I asked to be put on hold. She stated "I can't help you, we are busy with real customers" I thought calling/being on the phone also makes me a customer... apparently not. I guess I will drive 45 minutes away to a different location instead of Kelso which about a mile from my house. Very disappointed in my very 1st contact with the Kelso location. More
by judi
Employees Worked With
whoever answered the phone.
May 18, 2022
We made an appointment for a service for a Toyota Estima which is the right hand drive version of the Toyota Previa but after driving for 45 minutes to drop off the car the receptionist said they couldn’t s which is the right hand drive version of the Toyota Previa but after driving for 45 minutes to drop off the car the receptionist said they couldn’t service a right hand drive, this is after we were told when we made the appointment, that would not be a problem! Felt more like a problem than a desired customer, all I wanted was a normal service, and door lock checked! More
by m.rector
Employees Worked With
Service receptionist
