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Dick Hannah Kia
Vancouver, WA
1,273 Reviews
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Showing 1,273 reviews
April 19, 2023
Absolutely the WORSE dealership I've ever dealt with and I'll be taking my issues with them as high up as I can, because it's completely unacceptable. I went to buy a 2023 Kia Soul from them, filled out I'll be taking my issues with them as high up as I can, because it's completely unacceptable. I went to buy a 2023 Kia Soul from them, filled out as much a I could only to minimize the amount of time it would take to complete, and also my old car was stolen and wrecked, so I'd have to Uber to the dealership and only wanted to do it once. Well, when I arrived (via a $50 uber cause I live in Portland), I found out that they HAD NOT full run the application as I had wanted. So then I was told that the car I wanted would need an additional deposit, which I wasn't prepared for at the time. I'm started to get upset at this point, as this was kind of situation I wanted to avoid this by pre-qualifying and sending them my info before I even walked in the door. Curt, the salesman I worked with, and the invisible-always-in-the-back sales manager, offered a certified pre-owned 2022 Kia Forte they could do. I really didn't want to, but at that point I was trapped in Vancouver and was staring down the barrel of having to do incredibly expensive rideshares to make it to work currently. So I agreed, and I left 4 hours later with a Kia Forte. And that's where the REAL trouble started. A few days later I get a call telling me they need another paystub cause the previous one wouldn't be accepted by the lender. The same paystub I had sent them a week and a half earlier when I started my car buying adventure. I told them it would be just short of a week till I had a new one. Yet, that message didn't seem to be shared, because I then got a call the next day from a sales manager that very rudely, insisted that they knew when I got paid, and I should have another paystub already. I then had to literally correct the guy on the phone about my own pay schedule, which is silly in itself. This back and forth goes on all the way until my next paystub is available. I send it to them, thinking it's all good. NOPE. I get a call a few days later telling me the lender rejected the paystub because "I'm part time". Now, as you all know, it's 2023, and corporations will make anyone not salaried, part time. Everyone that works a regular job knows this issue. I work full time hours, and my paystub clearly showed that. But to the "lender", as they kept insisting, this wasn't good enough, and I'd now need to return the car to them immediately. Mind you, it's now been almost two weeks since I drove off the lot with my Forte. I asked them if there was anyway to fix this situation like a letter from my employer, but nope, that wouldn't be good enough. They wanted to the car back now. The deal fell through, and the friendliness of Dick Hannah Kia was over. I wanted to set it up on my day off since I'd have to drive up to Vancouver and uber back, something you can't really do on the day you work. But did Dick Hannah Kia care? Nope! Instead they called me repeatedly, within an hour of each other, while I was at work (I told them clearly my work hours, they ignored it) and would be mad that I didn't pick up. Then, they threatened to report the car stolen! Mind you, I never told them "No I'm not bringing the car back", all I said was "Ok, but can we do this on X day because I'm off work." Which I think is very responsible, but apparently, they didn't. I told them, on my lunch break, that if they needed the car back ASAP and couldn't wait for my next day off then they could come get it that evening after I got off work. But Dick Hannah Kia, full of empathy, started calling and texting me again, this time in all caps. This time is that they had already sent a crew to my house to get the car and wanted to know where I was... I was at work...the place I had been that whole day. But it was like they didn't believe that I worked or something. They never asked a question, they just continued to try to pressure me to do things as they wanted. I ended up having to leave work early to deal with it. More
by solkyoshiro
Employees Worked With
Curt Torson, Mike Phillips
April 19, 2023
There's always someone to greet you before you even reach the doors. The people who helped when purchasing a car were extremely helpful. the doors. The people who helped when purchasing a car were extremely helpful. More
by Elocke6164
Employees Worked With
David Wakeman, Lucas Nicacio
April 13, 2023
Anthony was awesome, this was my 3rd car from the dick hannah family. Anthony made me feel welcome and respected, the dude is down to earth highly recommend seeking him out. Noah rodeman is not on the li hannah family. Anthony made me feel welcome and respected, the dude is down to earth highly recommend seeking him out. Noah rodeman is not on the list but he's really good on the financial side. More
by Chewy85d
Employees Worked With
Anthony Hernandez
April 07, 2023
Wonderful car buying experience, probably the best I’ve ever had! Everyone I encountered was extremely helpful, even the folks who weren’t helping me directly. Lucas N. set me up for success by showing me ever had! Everyone I encountered was extremely helpful, even the folks who weren’t helping me directly. Lucas N. set me up for success by showing me all the features of the car I was buying before I drove it home. I know that if I have any questions, I can reach out to Lucas and the team to have them answered in a quick and professional manner. Thank you again! More
by Hamlinkie
Employees Worked With
David Wakeman, Lucas Nicacio
April 06, 2023
I was treated with respect. I was informed but all options and costs. When car arrived I was picked up with Anthony the salesman and he carefully and patiently went over all the I was informed but all options and costs. When car arrived I was picked up with Anthony the salesman and he carefully and patiently went over all the features of this vehicle. All my experiences at the dealership were excellent. More
by Sfline
Employees Worked With
David Wakeman, Anthony Hernandez
March 25, 2023
Anthony is a very helpful guys and he’s helps us pick a car in our range and we are happy! Thank you Anthony your awesome👍😁 Jaime&Anthony car in our range and we are happy! Thank you Anthony your awesome👍😁 Jaime&Anthony More
by jaimemingefiiy & Anthony Delos Santos
Employees Worked With
Anthony Hernandez
March 23, 2023
I feel like I got a very fair deal here. Everything was very transparent, and the added value they throw in with a new car is unbelievable. They will clean any stains, and mend any upholster Everything was very transparent, and the added value they throw in with a new car is unbelievable. They will clean any stains, and mend any upholstery damage for 7 years. Couple that with lifetime powertrain warranty, and I'm sold. Lucas N did a fantastic job and was completely honest with me the whole time. Thanks for the Soul! More
by ownagemountain
Employees Worked With
Lucas Nicacio - 5 Stars!, David Wakeman
March 20, 2023
The staff at Dick Hannah Kia are very kind and cheerful. Lucas was very patient with us and did a fantastic job of walking us through the purchase process. Thankful for his diligence in finding the best car Lucas was very patient with us and did a fantastic job of walking us through the purchase process. Thankful for his diligence in finding the best car for our grandson. A pleasant experience. More
by Suzanne
Employees Worked With
Lucas (not Davidson) Five Stars!
March 19, 2023
Great experience, no pressure. Anthony was awesome throughout and answered all of my questions. He was informative at all the right times, and clearly knew the product well. I c Anthony was awesome throughout and answered all of my questions. He was informative at all the right times, and clearly knew the product well. I can't recommend this dealership strongly enough, especially if you're into a low pressure experience with knowledge and pleasant staff. More
by aaron60060
Employees Worked With
David Wakeman, Jeff Dolezal, Anthony Hernandez
