Dick Hannah Kia

Awesome Customer service Got in on time, serviced quickly and professionally and got me out a half hour early. Very happy with all aspects of my service appointment. Got in on time, serviced quickly and professionally and got me out a half hour early. Very happy with all aspects of my service appointment. More

Great experience! We made an appointment online to meet with Curt Torson. We prepared ourselves for the typical car buying experience, high pressured salesmen, and a lo We made an appointment online to meet with Curt Torson. We prepared ourselves for the typical car buying experience, high pressured salesmen, and a lot of nonsense. We were quite surprised when we put a tough situation in front of Curt, he worked with us with patience and honesty. After several hours of his hard work, he was able to get for us exactly what we were looking for. He has changed our expectations of car purchasing and has gained a customer for life. More

mazda 5 a mini minivan So we had our third child and we needed a lot more space. But i couldn't bring myself to get the typical 'soccer mom mini van' it wasn't my thing. We So we had our third child and we needed a lot more space. But i couldn't bring myself to get the typical 'soccer mom mini van' it wasn't my thing. We came in and looked at several different vehicles. David Wakeman was very patient with us and understood my needs and wants. He let us test drive a few different cars (sorento, kia soul) and then he suggested the mazda 5. He said it was very sporty and not the typically minivan I had not wanted. But it also would give us more space and storage. He pulled it up and I instantly fell in love. David showed us how to work the seats, all the bells and whistles it had, he even sang along to my favorite britney song in the car while cruisin on a test drive! What a blast. I bought it then and there. They detailed it for me and even filled up the tank! I love it and would definately recommend dick hannah kia to my friends and David Wakeman for being so cool with us!!!! More

rainy day dreams come true AJ Macklin ,Jr was extremely helpful with our purchase. Answered all our questions about the vehicle very friendly. Hope everyone can have such a pos AJ Macklin ,Jr was extremely helpful with our purchase. Answered all our questions about the vehicle very friendly. Hope everyone can have such a positive car purchasing dream come true. More

Good Stuff So here is the deal, my wife and I have been looking a long time for a vehicle that met our needs. We were originally looking at used vehicles because So here is the deal, my wife and I have been looking a long time for a vehicle that met our needs. We were originally looking at used vehicles because we were (as banks might call it, challenged credit) under the impression is was the best and only option. Curt first showed us the used as requested. When the ones that we like were sold, he showed the new vehicles at the same price range, but with comparable options and better warranty. When we walked out the first time because we were not sure if this all was going to work out for us, something crazy happened. NOTHING. Curt didn't freak out. Other sales men and manager didn't come in acting like sky was falling. They said okay and that they understood. We came back the next day (I know it's almost unheard of) and bought our new Optima and have not regretted it one ounce. I do have to say, they were short staff that day and the wait for financing was a bite long. (some was due to my challenges of finances). Curt was knowledgeable, very friendly and open to conversation about my needs and any challenges that might be evident. More

Poor Service I don't even know where to start... Came in on Fathers Day and purchased a vehicle that needed to be done as a dealer trade which is no big deal. I si I don't even know where to start... Came in on Fathers Day and purchased a vehicle that needed to be done as a dealer trade which is no big deal. I signed paperwork when I originally came in and was assured that everything would be smooth to pick up when I got there but it wasn't... Came back to pick up the car and the inside of the floor mats were dirty, enough that the gentleman who helped me check out apologized mutliple times. This was not the original salesman as he was gone that day but told the guy who helped me (forgot his name) that everything had been filled out already. Then for about 30 minutes nobody could find the paperwork or temp permit needed that was supposedly already filled out along with a lot of other paperwork so we had to re-fill that out. I was told it takes approximately 14 days or 2 weeks to get plates in so the 21 day trip permit should be fine, which it wasn't and it took longer so I had to go spend an hour at the DMV and pay out of pocket for a new trip permit. I also was only given one set of keys upon picking up my car because they couldn't find the others, took a month to get those. The follow up from the salesman that I dealt with was very poor as well. Multiple times I called about things and he said he would call me back but never did and I'd call the next day and "he was out" yet nobody had any idea what was going on. My Fiance has a Kia as well (from a different dealership) and I love my Optima but would not refer anyone that I know to this dealership. I have family members that have purchased from Dick Hannah Acura and it was a great transaction. I realize it's most likely out of the norm for an experience like this but still would not buy from this Dick Hannah dealership ever again as there was no real attempt to make things right nor did they seem to care once the sale had already been made and the follow up was atrocious More

Good experience I bought a used Nissan Versa here after test driving six different cars over two days. AJ was very helpful in finding the car I wanted, without trying I bought a used Nissan Versa here after test driving six different cars over two days. AJ was very helpful in finding the car I wanted, without trying to get me to spend too much money or being pushy. He was the first person on the lot to greet us and made a very good first impression. Thanks to him I really got a good deal on an almost new car, and was able to get the monthly payment at exactly where I wanted it to be. I would definitely recommend this dealership to others, and suggest they request AJ to help them out. More

Purchasing My new Soul This was my second time buying at this shop and again I was pleased. AJ was great. He was new to this shop but any question he didn't have the answer This was my second time buying at this shop and again I was pleased. AJ was great. He was new to this shop but any question he didn't have the answer for he was quick to to find it. He was helpful and extremely friendly and professional. One thing very important to me is this was a quick process. One thing that I don't like in most dealerships is they drag things along. They were quick to get the numbers and make a deal. I was very happy that it didn't take all day. More

Great Experience from start to finish I was in need of a new car and I'm not very knowledgable so it was a very stressful situation. I got to work with Dave Wakeman and he was so helpful, I was in need of a new car and I'm not very knowledgable so it was a very stressful situation. I got to work with Dave Wakeman and he was so helpful, friendly and he really wanted me to be happy with my decision. I didn't feel pressured and he was able to answer all of my questions. He listened to what I was looking for and didn't try to up sell me on anything and I left there with the perfect car for me. The next day I went to go to the store and my car had a flat tire, Dave even took the time on his day off to help me get I'm touch with the roadside assistance and the service center so I was able to get it repaired quickly. A huge thanks to you Dave!! More

buying a used car i had a great experience buying my car. Bob Snyder was great. He was very helpful and not pushy like a lot of sales men are. He even came in on his i had a great experience buying my car. Bob Snyder was great. He was very helpful and not pushy like a lot of sales men are. He even came in on his day off to help me! Matt Jacobson in finance has great customer service skills. He was great to work with and funny! I will be back if and when I buy another car. More